Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

D'Trell Carter

Sydney,NSW

Summary

Dynamic and engaging Youth Worker with 5 years of career experience in youth support services settings. Highly competent in risk assessment, program implementation, and group leadership. Compassionate and self-motivated professional with excellent communication skills. Highly skilled in directing a strong team, Developing strategies, providing support and additional training, setting goals and obtaining team feedback. The key focus is ensuring our young people receive good quality care and upholding professional boundaries within the workplace environment. Ensuring all goals and vision to succeed. Problem solver, networker, and Known for building great rapport with young people and stakeholders.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Child and Youth- ACA/STEP: OOHC & NDIS Team Leader

Interactive Community Care
03.2023 - Current
  • Managing 2-3 programs.
  • Introducing protocols to each program.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Daily routines, planners and activities are communicated to the care team
  • Ensuring appropriate support is provided to the care team to meet the expectations of daily schedules for each child and young person.
  • Ensuring the environment is safe and WHS issues are reported and resolved.
  • Internal reporting requirements were completed daily
  • Young people are consulted in daily decisions where appropriate
  • Youth Workers participate in team meetings, read relevant internal communications and engage with training and development.
  • Providing youth work support for the young person in the home delivering positive behaviour support strategies and meeting daily schedules.
  • Attending daily meetings with management and stakeholders.
  • Providing therapeutic care to young people.
  • Managing behaviours.

Child and Youth Residential Youth Worker

Mackillop Family Services
02.2022 - Current
  • Worked directly with coordinators, principals, counsellors and the Indigenous Education Department to brainstorm, discuss strategy and apply goal-directed interventions.
  • Identified signs of potential emotional or developmental concerns in children and youth.
  • Applied clinical and behavioural knowledge to maintain safety during crisis moments.
  • Logged, copied and scanned supporting documentation and placed all information in secure client files.
  • Identified and addressed clients' barriers to self-sufficiency such as substance abuse and educational deficiencies.
  • Administered positive behaviour management techniques to enhance social interactions and emotional development.
  • Managed activities that promoted growth in mental, emotional and educational areas.
  • Connected young people with resources and provided referrals to community resources when young people were identified as needing
    further assessment.
  • Supporting young people in achieving daily independent skills.
  • Supporting young people with education, employment and attending medical appointments.
  • Administrating medication.
  • Key worker responsibilities, future planning and setting goals.
  • Maintaining a clean environment for staff and clients throughout the shift.
  • Preparing daily meals for the young person in care.
  • Completing daily shift reports. Incident reports into the appropriate system.

Child and Youth: OOHC/ACA NDIS TL/Residential House Manager

Aspire Homes
02.2020 - 01.2023
  • Identified and addressed clients' barriers to self-sufficiency such as substance abuse and educational deficiencies.
  • Set goals with clients related to employment and financial planning and worked with each to track progress.
  • Supporting young people in achieving daily independent skills.
  • Supporting young people with education, employment and attending medical appointments.
  • Managing 2-3 programs and a team of 20 youth workers.
  • Introducing protocols to each program.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
  • Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
  • Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
  • Daily routines, planners and activities are communicated to the care team
  • Ensuring appropriate support is provided to the care team to meet the expectations of daily schedules for each child and young person.
  • Ensuring the environment is safe and WHS issues are reported and resolved.
  • Internal reporting requirements were completed daily
  • Young people are consulted in daily decisions where appropriate
  • Youth Workers participate in team meetings, read relevant internal communications and engage with training and development.
  • Providing youth work support for the young person in the home delivering positive behaviour support strategies and meeting daily schedules.
  • Attending daily meetings with management and stakeholders.
  • Providing therapeutic care to young people.
  • Managing behaviours.

Operations Supervisor

DHL Logistics
04.2016 - 11.2020
  • Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Facilitated change management efforts during periods of organizational restructuring or process reengineering projects.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Monitored industry trends and market dynamics to identify potential threats or opportunities for growth within the operations sphere.

Education

Family And Community Services

Australian Institute of Business And Development
Sydney
05.2021

Year 12- HSC Graduate -

Ingleburn High School
Ingleburn, NSW
12.2013

Skills

  • Case Management Experience
  • Schedule coordination and time management
  • Interdisciplinary team collaboration
  • Social development and integration
  • IEP and safety plan compliance
  • Documentation and reporting
  • Healthy relationship building
  • Activity and group planning
  • Mental health support
  • Crisis response
  • Conflict resolution
  • Intervention planning
  • Program evaluations
  • Mentoring
  • Quality Improvement
  • Documentation And Reporting
  • Overtime Management
  • Giving Constructive Feedback
  • Work Planning and Prioritization
  • Goal Setting
  • Client Support
  • Onboarding and Orientation
  • Performance Improvement

Affiliations

  • Networking and connections with community members; Level Up- Youth Services, PCYC, Street University Programs, Cultural Identity programs, Mission Australia, Department of Community Justice, Youth Services, Mentoring Youth Off The Street

Certification

  • Trauma Awareness and Support, Crisis and Trauma Informed
  • Mental Wellness & Trauma Informed - Providing Safe Spaces/ Traffic Light Trained
  • Suicide First Aid Responder
  • First Aid/ CPR
  • Therapeutic Crisis Intervention (TCI)
  • Working With Children Check (valid)
  • NDIS Screening Check (valid)
  • Police Check
  • Comprehensive Plus Car Insurance

Timeline

Child and Youth- ACA/STEP: OOHC & NDIS Team Leader

Interactive Community Care
03.2023 - Current

Child and Youth Residential Youth Worker

Mackillop Family Services
02.2022 - Current

Child and Youth: OOHC/ACA NDIS TL/Residential House Manager

Aspire Homes
02.2020 - 01.2023

Operations Supervisor

DHL Logistics
04.2016 - 11.2020

Family And Community Services

Australian Institute of Business And Development

Year 12- HSC Graduate -

Ingleburn High School

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