Dennis Tavaglione
Melbourne,VIC
Summary
With extensive experience in hospitality and wine service, including roles as Senior Head Waiter and Head Waiter/Sommelier, currently contributing as Senior Events Captain at Society Restaurant. Known for facilitating seamless service with a passion for fostering guest satisfaction. Dedicated to aligning with organizational values by creating welcoming environments and driving operational excellence in fine dining. Fluent in Italian and English, bringing cultural awareness and diverse perspectives to the workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Event Coordinator
Lucas Collective
11.2024 - Current
- Assisted in planning and executing various corporate events and functions.
- Supported the development of event timelines and schedules for efficient execution.
- Organized participant registration and maintained accurate attendee records.
- Provided on-site support during events to guarantee smooth operations and guest satisfaction.
- Assisted in managing vendor relationships to secure necessary supplies and services.
- Assisted in planning and executing events, ensuring all logistical details were managed effectively.
Senior Head Waiter
Il Giardino Di Ventotene
04.2023 - 10.2024
- Managed table assignments, ensuring prompt service and customer satisfaction.
- Assisted in training new staff on menu items and service standards.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Handled customer inquiries and resolved issues to enhance dining experience.
Wine Sales Consultant
Enoteca Bulzoni
10.2022 - 04.2023
- Worked at Enoteca Bulzoni, established in 1929, one of the most historic and renowned wine shops in Rome. Provided personalized wine recommendations to customers, focusing on Italian and international labels, with a particular emphasis on natural and artisanal wines. Responsibilities included catalog management, food and wine pairing support, and participation in tastings and events.
- Developed tailored wine recommendations based on customer preferences and market trends.
- Conducted in-depth product knowledge sessions to enhance team sales techniques and customer engagement.
Restaurant Waiter
Luciano Cucina Italiana
09.2022 - 10.2022
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed order accuracy by coordinating with kitchen staff and monitoring food presentation.
- Trained new team members on menu items, service protocols, and effective communication techniques.
- Executed efficient table turnover strategies, enhancing dining experience while maximizing seating capacity.
Waiter / Junior Sommelier
Il Giardino Di Ventotene
04.2022 - 09.2022
- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Managed multiple tables efficiently, ensuring timely order delivery and high guest satisfaction.
- Collaborated with kitchen staff to accurately communicate menu items and special requests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Education
High School Diploma -
ITCAT Valadier
Rome, Italy07-2020
Skills
- Guest management
- Creative direction
- Onsite execution
- Speaker coordination
- Customer service
- Attention to detail
- Time management
Certification
- Certified Introductory, Court of Master Sommelier - June 2025
- Certified New Models of Business in Society, University of Virginia - July 2020
Languages
English
Full Professional
Italian
Native or Bilingual
Timeline
Senior Event Coordinator
Lucas Collective
11.2024 - Current
Senior Head Waiter
Il Giardino Di Ventotene
04.2023 - 10.2024
Wine Sales Consultant
Enoteca Bulzoni
10.2022 - 04.2023
Restaurant Waiter
Luciano Cucina Italiana
09.2022 - 10.2022
Waiter / Junior Sommelier
Il Giardino Di Ventotene
04.2022 - 09.2022
High School Diploma -
ITCAT Valadier