Talya Jameel
Summary
Versatile and results-driven professional with a track record of enhancing customer satisfaction and streamlining operations at Quick Dine. Demonstrated expertise in customer support and problem-solving skills, significantly reducing call handling time. Excelled in fast-paced environments, mastering data entry and cash handling, while fostering strong client relationships through exceptional service.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Quick Dine
Work From Home
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Cleaner
Mums2mums
Central Coast, NSW
07.2023 - 09.2024
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Hospitality Worker
The Shed Cafe
Erina, NSW
01.2022 - 07.2023
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Education
No Degree -
St Christopher's School of Bahrain
Bahrain No Degree -
Cherokee Middle School
Springfield Missouri , USA12-2016
High School Diploma -
Terrigal High School
Central Coast, NSW09-2024
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Database entry
- Excel spreadsheets
- Appointment scheduling
- Data organization
- Calendar management
- Meticulous attention to detail
- Cash handling
Timeline
Administrative Assistant
Quick Dine
09.2024 - Current
Cleaner
Mums2mums
07.2023 - 09.2024
Hospitality Worker
The Shed Cafe
01.2022 - 07.2023
No Degree -
St Christopher's School of Bahrain
No Degree -
Cherokee Middle School
High School Diploma -
Terrigal High School