De-Anne Filippini
Brisbane,Australia
Summary
Compassionate and dedicated Christian Counsellor at the final stage of completing Master's degree in Counselling and a commitment to integrating faith-based principles into therapeutic interventions. Experienced in providing empathetic support to individuals facing personal, relational, and spiritual challenges. Adept at creating a safe and non-judgmental space for clients, fostering healing and growth through a blend of psychological and biblical principles. Seeking to contribute my skills and faith-based perspective to help clients navigate life's difficulties and find spiritual and emotional well-being.
Overview
19
19
years of professional experience
Work History
Disability Support Carer
Self-Employed
04.2015 - Current
- Support children with additional needs and assist with their learning, development and positive behavioural systems.
- Implement Queensland State school curriculum and Christian-based systems
- Document the behaviour and performance of children and report to parents/caregivers
- Perform administrative duties including bookkeeping, recordkeeping, and phone/email correspondence.
Disability Services Manager
Holistic Horizons
04.2015 - 09.2022
- Leadership, guidance and direction for the Service coordinators and team
- Provide advice on KPI's of the team and future team development/challenges
- Provide complex judgements and initiatives within delegated responsibility ensuring streamlined operations and service delivery
- Engage, mentor and nurture a positive and productive workforce culture
- Develop and maintain operational and administrative systems to support effective management of high-quality service delivery
- Ensure feedback from clients, recommend, and implement changes to services as appropriate
- Organisation and implementation of internal and external audit procedures according to NDIS standards
- Implementing CRM system Monday.com to increase productive leads
- Policy writing and implementation of Covid 19 response unit.
Educator
Carmichael College / Carmichael Kids
02.2015 - 10.2016
- Oversee the safety and wellbeing of up to 18 children at a time and report to parents/caregivers
- Plan and facilitate educational activities to promote learning and development of each child
- Perform all duties in accordance with the National Early Years Learning Framework
- Report to management and assist with setting up and closing the facility each day.
Administration and Accounts Clerk
Everest Air Conditioning
04.2007 - 08.2014
- Perform administrative and accounts duties for clients ensuring a high degree of accuracy is maintained
- Maintain the business through developing and nurturing long-term client relationships
- Manage bookkeeping responsibilities of each client and prepare financial reports/statements
- Respond to phone and email enquiries and prepare professional correspondence as required.
Branch Supervisor / Senior Lender
DCO Finance
11.2004 - 10.2006
- Oversee a team of customer service staff and provide ongoing training and guidance
- Respond to customer enquiries and recommend financial products/services suited to their needs
- Assist clients with the preparation of their documentation and application submissions
- Report to the Manager and ensure KPIs are met/exceeded on a consistent basis.
Education
Masters in Counselling, Graduate Certificate in Counselling -
Edith Cowan University
Perth, WA01.2022
Diploma: Early Childhood Education and Care -
TAFE Queensland
Brisbane, QLD01.2015
Diploma: Hospitality Management -
Auckland University of Technology
New Zealand01.2000
Skills
- Critical Thinking
- Teamwork and Collaboration
- Organization
- Social Perceptiveness
- Analytical and Critical Thinking
- Flexible and Adaptable
- Individual and Group Counselling
- Trauma informed care
- Psychoeducation
- Treatment Planning
- Confidentiality and Ethics
- Interpersonal Communication
- Empathy and Active Listening
- Multicultural Competence
Accomplishments
- Fostered many children with various challenges. This has enabled me to develop the skills required to take care of children with complex behaviours
- Consistently recognised for my strong work ethic while taking the initiative to complete tasks on time.
- Demonstrated excellent problem-solving skills. I have also been recognised for my ability to take initiative and perform my duties independently.
Professional Development
- Teamwork skills
- Performance management
- Customer relationship management
- Leadership and team coaching
- Effective communication skills
- Managing challenging situations
Further Training
- St John First Responder Training
- First Aid and CPR
- Blue Card Certified
- Hanen More Than Words Communication Course
- Makaton Sign Course
- Marketing and Sales Skills
- MYOB and Xero Courses
- Peacemakers Conflict resolution
Summary Of Strengths
- Customer service
- Administration
- Problem solving
- Communicating with influence
- Time/task management
- Conflict resolution
- Data analysis and reporting
- Planning and organisation
- Database management
- File management and confidentiality
- Rapport building
- Teamwork
- Client relationship management
- Working under pressure
Attributes
- Personable: engages well with people of diverse personalities and cultures.
- Resilient: embraces challenge and performs effectively under high pressure.
- Self Sufficient: performs effectively without guidance or supervision.
- Collaborative: performs well in groups and contributes to team objectives.
- Problem Solving: effective in identifying issues and providing timely solutions.
- Communication: well-spoken and communicates effectively with influence.
Timeline
Disability Support Carer
Self-Employed
04.2015 - Current
Disability Services Manager
Holistic Horizons
04.2015 - 09.2022
Educator
Carmichael College / Carmichael Kids
02.2015 - 10.2016
Administration and Accounts Clerk
Everest Air Conditioning
04.2007 - 08.2014
Branch Supervisor / Senior Lender
DCO Finance
11.2004 - 10.2006
Masters in Counselling, Graduate Certificate in Counselling -
Edith Cowan University
Diploma: Early Childhood Education and Care -
TAFE Queensland
Diploma: Hospitality Management -
Auckland University of Technology
Similar Profiles
Benjamin BrownBenjamin Brown
Independent Lawn Care and Snow Removal Service Provider at Self-employedIndependent Lawn Care and Snow Removal Service Provider at Self-employed
Abdul HaleemAbdul Haleem
Freelance Designer at Self-EmployedFreelance Designer at Self-Employed
Maria SebastianMaria Sebastian
Housekeeper at Self-employedHousekeeper at Self-employed