De-arnne Kelly

• CASUAL / FULL-TIME
• Managed & facilitated events from initiation to finality at different venues across Melbourne for both private & corporate clientele.
• Experience included approx. 9 years on a casual basis - facilitating events and 2 years full-time - managing & facilitating events.
• 'Management' of events incorporated establishing new client relationships & nurturing existing key clients, identifying needs / wants, preparation of quotes & tender submissions, site visits, recruitment of staff, preparation of detailed paperwork & equipment for the event, co-ordination of logistics/security and providing feedback post event.
• 'Facilitation' of events required time co-ordination, on-the-spot problem solving, managing both BOH & FOH staff, communication with key people, set-up / pack-up of food & equipment, use of initiative / creativity presenting our product, use of POS for retail events and flexibility / adaptability when unexpected changes occurred.
• Worked flexible hours across night, weekend, and holiday shifts.
• Assisted with day-to-day operations, working efficiently and productively with all team members within the Bookings, Events, Logistics & BOH departments.
• Participated in team projects, demonstrating an ability to work collaboratively, communicate effectively and being well prepared / organised.
• Managed a 300 seat cafe & 40 seat restaurant within the Melbourne Museum - part-time weekends.
• Gained extensive knowledge using internal software, providing analysis and reporting to key personnel.

• SELF EMPLOYED
• Worked both on & in the cleaning business to effectively target new markets & create new relationships with potential clientele.
• Acquisition & recognition of trust, discretion & confidentiality within the relationship as being in the client's personal environment, increases vulnerability.
• Increased operational efficiency by streamlining processes and implementing time-saving strategies.
• Researched trends and current innovations to determine competition and develop competitive price points.
• Enhanced company reputation by consistently delivering exceptional service & flexibility.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Assisted in recruiting, hiring and training of team members.

• SELF EMPLOYED / CONTRACTOR - WORK FROM HOME
• Establish client relationships & assess their needs/wants of a new kitchen within their budget & timeframe. Promoted special offers & incentives (Sales Process).
• Consultations were via Zoom and in-person during / post COVID.
• Measure areas for renovation / new-build.
• Provide floor plans, elevations & 3D modelling as per specifications via an external software Platform - Kitchen Draw (Design Process).
• Problem solve difficult design aspects.
• Provide electronic documentation - quotations, contracts, finance options, variations & invoicing.
• Daily Zoom meetings with Area Manager.
• Monthly Zoom meetings with Contractor - Kitchen Group (KDCS).

• FULL-TIME
• Managed the MD's executive calendar, phone calls, scheduling meetings, appointments, correspondence, personal travel arrangements & purchasing.
• Property & facility management for the MD's investments.
• Managing & marketing FIMMA Air Services, maintaining flight records, training, storage, use & accounts.
• Marketing construction properties built by FIMMA.
• Monitoring projects under construction ie: progress claims, timeframes, budgets.
• Establishing processes & procedures. for both the office & projects.
• Office Management - coordination of meetings, agendas, minute taking, screening of calls, purchasing, equipment maintenance, file storage.
• Preparation of documentation - emails, presentations, reports, tender submissions, budgets.
• Updated and maintained confidential databases and records.
• Human Resources - recruiting, on-boarding, inductions, staff morale, incentives, travel expenses & reimbursements.
• Event, catering & travel coordination
• Work, Health & Safety reviews
• Internal / external colour selections
• Day to day assistance to the Construction Manager & Accountant
• Use of MYOB.

• FULL-TIME
• Assisted the Mangers of both the Architectural Design & Built Form Planning departments on a one-on-one basis and supported department colleagues in project management.
• Architectural Design assistance required -

- sourcing suppliers and maintained the Design Library,

- internal / external colours, materials & finishes for clients,

- reviewing Design Guidelines for subdivisions for

developers, builders & owner-builders.

• Built Form Planning assistance required -

- permit applications,

- overseeing processes for VCAT hearings,

- reviewing design guidelines & ResCode for submissions.

• Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
• Organised & attended client meetings with developers, suppliers, builders & private clients.
• Developed and maintained positive relationships with clients and other stakeholders.

TEMPORARY (long & short term)

* Some organisations I have assisted include -

• Deakin University - Burwood, VIC (Education)
• McInnes Management - Hawthorn, VIC (Property Management)
• Kay & Burton - South Yarra & Brighton, VIC (Property Sales)
• News Advantage - Blackburn, VIC (Advertising)