De-Troy Smith
Macquarie Fields,NSW
Summary
Proven Sales Consultant with a track record of enhancing customer relationships and boosting sales, notably at Peter Warren Automotive. Skilled in CRM proficiency and strategic planning, I've successfully implemented sales strategies that led to a significant increase in referral business. My ability to manage time effectively and foster client loyalty has consistently exceeded employer expectations.
Overview
24
24
years of professional experience
Work History
Sales Consultant
Peter Warren Automotive (Opposite Lock)
03.2023 - Current
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Responded to telephone and in-person requests for information.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Maximized customer retention by resolving issues quickly.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
New Car Sales Consultant
Peter Warren Automotive ( Isuzu Ute )
05.2019 - 03.2023
- Answered telephone and email inquiries from potential customers.
- Negotiated vehicle prices and secure financing for customers.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
- Implemented strategic negotiation techniques, resulting in mutually beneficial agreements between dealership and clients.
- Ensured compliance with all dealership policies as well as state regulations regarding financing options, warranties, and sales contracts.
New Car Sales Consultant
Peter Warren Automotive ( Hyundai )
04.2014 - 05.2019
- Offered comprehensive knowledge of vehicle operations and brand features.
- Answered telephone and email inquiries from potential customers.
- Negotiated vehicle prices and secure financing for customers.
- Assisted clients in arranging test drives for desired vehicles while emphasizing safety precautions during the experience.
- Ensured compliance with all dealership policies as well as state regulations regarding financing options, warranties, and sales contracts.
- Maintained showroom appearance standards by keeping vehicles clean, organized, and properly displayed for optimal presentation.
New Car Sales Consultant
Camden Valley Motors ( Holden )
01.2013 - 04.2014
- Negotiated vehicle prices and secure financing for customers.
- Outlined sales, warranty, and service procedures.
- Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Prepared purchased vehicles and completed final delivery checks.
- Ensured compliance with all dealership policies as well as state regulations regarding financing options, warranties, and sales contracts.
New Car Sales Consultant
Paul Wakeling Automotive ( Volkswagen )
05.2011 - 03.2012
- Negotiated vehicle prices and secure financing for customers.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Answered telephone and email inquiries from potential customers.
- Outlined sales, warranty, and service procedures.
- Prepared purchased vehicles and completed final delivery checks.
New Car Sales Consultant
Suttons Motors Rosebery ( Holden )
02.2010 - 04.2011
- Negotiated vehicle prices and secure financing for customers.
- Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
- Outlined sales, warranty, and service procedures.
Bar Manager
Leumeah Hotel
08.2008 - 03.2010
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Improved customer service rankings by resolving issues quickly and accurately.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
Plasterer
Sub Contracting
05.2008 - 02.2009
- Completed plaster and stucco tasks by hand or using pump sprayer.
- Maintained consistency in texture and color throughout projects using proper mixing techniques and careful application practices.
- Elevated aesthetic appeal in residential properties with intricate plaster designs that complemented interior décor themes.
- Enhanced acoustics within commercial spaces through the expert installation of specialty sound-absorbing plasters.
- Attained consistent positive feedback from clients for both quality of work and level of customer service.
- Estimated quantity of materials needed to perform work.
Plasterer
PJS Interior Linings Pty Ltd
11.2000 - 05.2008
- Elevated aesthetic appeal in residential properties with intricate plaster designs that complemented interior décor themes.
- Reduced overall project costs by implementing cost-effective solutions without compromising quality or safety standards.
- Streamlined communication processes among team members to optimize workflow efficiencies during time-sensitive projects.
- Used trawls and [Type] plastering devices to apply first coats and finish coats of plaster.
- Decreased construction delays by completing site inspections.
- Trained and mentored [Number] team members over course of employment.
- Showed excellent proficiency in ornamental and flat plaster.
- Trained apprentice workers and assessed comprehension and application of proper work and safety methods.
Education
Hotel Management
TAFE NSW
NSW10-2009
Plastering
TAFE NSW
NSW09-2003
High School Diploma -
Macquaire Fields High School
Macquarie Fields11-2000
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Prospecting skills
- Product and service sales
- Strategic planning
- Sales strategies
Timeline
Sales Consultant
Peter Warren Automotive (Opposite Lock)
03.2023 - Current
New Car Sales Consultant
Peter Warren Automotive ( Isuzu Ute )
05.2019 - 03.2023
New Car Sales Consultant
Peter Warren Automotive ( Hyundai )
04.2014 - 05.2019
New Car Sales Consultant
Camden Valley Motors ( Holden )
01.2013 - 04.2014
New Car Sales Consultant
Paul Wakeling Automotive ( Volkswagen )
05.2011 - 03.2012
New Car Sales Consultant
Suttons Motors Rosebery ( Holden )
02.2010 - 04.2011
Bar Manager
Leumeah Hotel
08.2008 - 03.2010
Plasterer
Sub Contracting
05.2008 - 02.2009
Plasterer
PJS Interior Linings Pty Ltd
11.2000 - 05.2008
Hotel Management
TAFE NSW
Plastering
TAFE NSW
High School Diploma -
Macquaire Fields High School
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