Dea Shetty
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excited to seek and maintain a position that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Assistant Underwriter
360 Underwriting Solutions
03.2025 - Current
- Provide assistance to underwriters to help with transaction reviews.
- Communicate with underwriters to improve process efficiencies.
- Log supporting documentation and place all information in client files.
- Contribute to team success by providing training and mentorship to new staff members.
- Assess transaction history to verify accuracy and completeness.
Customer Service Agent
Wilson Parking
10.2022 - Current
- Answering a constant flow of customer calls with minimal wait times.
- Helping a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Demonstrating high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluating customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Resolving customer complaints by providing tailored solutions.
- Achieving success in a high stress environment.
- Adapting to new applications and maintained knowledge of current technologies.
- Performing general office administration and email correspondence with executives and clients.
- Handling sensitive and confidential information in a professional manner.
Customer Service
Blue Sapphire Coin Laundry (Family Business)
06.2018 - 09.2022
- Answered customer phone calls and assisted with inquiries.
- Helped with office tasks, taking messages, scanning documents.
- Assisted with day to day operations of the business like cash collection, banking, cleaning (when in Australia).
- Greeted customers and helped them with the use of machines (when in Australia).
- Maintained clean, neat and operational facilities to serve company needs (when in Australia).
Volunteer
Robin Hood Academy
07.2019 - 02.2020
- Taught children between the ages of 5-12 English and Mathematics.
- Used strong interpersonal communication and translation skills to make learning enjoyable and fun.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Conferred with representatives of local governments and was successful in assisting with the placement of children into government schools.
Volunteer
Umeed (Hope) Animal Rescue Shelter
07.2018 - 05.2019
- Assisted in the feeding of rescued animals.
- Observed and monitored animals for signs of illness or injury to report symptoms and overall animal health to supervisor.
- Followed pet care instructions for dietary needs and medication regimens.
- Obtained financial contributions and supplies, acquiring donations.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Education
Bachelor of Business (Online) - Currently Studying
RMIT University
Melbourne, VICIB Diploma - High School Diploma
DPS International Edge
Gurgaon, Haryana05.2022
Skills
- Community Service
- Teamwork and Collaboration
- Computer Skills
- Telephone Etiquette
- Verbal and Written Communication
- Adaptability and Dependability
- MS Office
- Attention to Detail
- Amano
- JMS
- Teamviewer
- Mremote
- Cchange (QBE)
Timeline
Assistant Underwriter
360 Underwriting Solutions
03.2025 - Current
Customer Service Agent
Wilson Parking
10.2022 - Current
Volunteer
Robin Hood Academy
07.2019 - 02.2020
Volunteer
Umeed (Hope) Animal Rescue Shelter
07.2018 - 05.2019
Customer Service
Blue Sapphire Coin Laundry (Family Business)
06.2018 - 09.2022
Bachelor of Business (Online) - Currently Studying
RMIT University
IB Diploma - High School Diploma
DPS International Edge
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