Summary
Overview
Work History
Education
Skills
References
Accomplishments
Additional Information
Timeline
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Deacon Matthews

Jane Brook

Summary

Driven professional with a proven track record in customer service excellence at Timezone and adept technical skills honed at ComWiz Computers. Demonstrates integrity and sportsmanship as a Basketball Referee, ensuring safe and competitive play. Known for punctuality, reliability, and enhancing system performance and consistently delivering results. Furthering expertise at JW Electrical Contractors.

Overview

3
3
years of professional experience

Work History

Customer Service

Timezone
07.2023 - Current
  • Provided exemplary customer service on each field visit to deliver exemplary customer service.
  • Worked with customer service to handle escalated customer issues.
  • Maintained customer service standards for department and company at large.

Supervisor

Timezone
05.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Basketball Referee

Kalamunda Districts Basketball Association
02.2022 - Current
  • Completed Level 0 and Level 1 Referee Course.
  • Reviewed and studied rulebook to maintain current knowledge of updates and changes.
  • Provided safe playing environment for players by monitoring activity.
  • Worked at competitive athletic basketball games, tournaments and special sporting events.
  • Called game violations with confidence and integrity while officiating roughly 10-15 basketball games per week.

Computer Technician - Work Experience

ComWiz Computers
01.2024 - 06.2024
  • Enhanced system performance by conducting regular software and hardware updates.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Implemented data backup solutions to protect vital company information from potential loss.

Electrician - Work Experience

JW Electric Contractors
07.2024 - 11.2024
  • Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
  • Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
  • Installed, maintained, repaired, and tested equipment for electricity generation and utilization.

Education

High School Student - Specialised Basketball Program

Darling Range Sports College
Perth

Skills

  • Good Sportsmanship Abilities
  • Honest and Trustworthy
  • Safety Conscious
  • Punctual
  • Hardworking
  • Responsible and Reliable

References

Tyson Lumbaca (Referee Coordinator, Suns Basketball) - 476 152 642

Accomplishments

    WABL Team MVP Award in 2020

    WABL Team Coaches Award in 2022

    WABL Championship State Titles team for 2022

    WABL Championship team for 2023

    Represented Perth at the 10th Asia Pacific Cup in Singapore in 2023

Additional Information

Completed Stage 14 of Swimming

Timeline

Electrician - Work Experience

JW Electric Contractors
07.2024 - 11.2024

Supervisor

Timezone
05.2024 - Current

Computer Technician - Work Experience

ComWiz Computers
01.2024 - 06.2024

Customer Service

Timezone
07.2023 - Current

Basketball Referee

Kalamunda Districts Basketball Association
02.2022 - Current

High School Student - Specialised Basketball Program

Darling Range Sports College

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Deacon Matthews