Coordinate soft services – such as cleaning, sanitary & hygiene, gardening, pest control, recycling etc.
Coordinate the fleet management of VIFM vehicles, particularly the purchase and disposal of executive vehicles.
Coordinate the disposal of security documentation for VIFM including media products and paper products as required.
Coordinate the management of contractors, including the engagement, induction and coordination of repair and maintenance activities.
Coordinate the management of all aspects of the Building Automation System to ensure temperature control, HVAC plant and equipment operation and emergency power systems are functioning as designed.
Coordinate the management of the facility’s Access Security System, including the programming of staff access and identification of door control faults.
Assist in the coordinating an emergency response function in relation to emergency system failures, such as fire, security, and critical plant equipment failures.
Assist the Chief Warden with coordinating emergency response activities including audits, coordinating meetings, maintaining registers of events and implementing corrective actions related to the building where required.
Assist in conducting risk management facility audits, and provide complex technical reports as required by the Victorian Managed Insurance Authority (VMIA), including minimising identified risks within the audit and liaising with other areas of VIFM for recommendation and implementation.
Coordinate and assist with small maintenance requests such as moving furniture and undertaking small building repairs and assisting with the setting up of meeting rooms as required.
Coordinate facilities budget and the activities of the Facilities and Supplies Officer.
As required, assist with purchasing and stores, including purchasing, storage, and distribution of consumables, goods and equipment, equipment service and repairs and undertaking inventory activities.
Undertake other duties as required.
Control of all environmental requirements including Annual reporting to the Victorian Parliament. Carbon emissions, Waste control and an active member of the Green Team.
Identify environmental requirements to meet government compliance standards.
Continually assess and monitor and make recommendations for executive consideration to achieve compliance standards and strategies for sustainable environmental improvement.
Implement audit standards including recording and annual reporting.
Coordinate chemical and clinical waste disposal and register of collections.
Ticketing and Events Administration
Pegasus Group
01.2015 - 01.2017
Ticket reservations, allocations and fulfilment (hard and soft)
Managing the event and ticketing for corporate social clubs and membership groups across Australia
Total members in the range of 1 000 000 over 250 plus individual programs
Manage the negotiations and implementation of new clients
Research into new clients/suppliers which allows for new market channels i.e.. high interest in a particular benefit
Program account manager for AEGIS Plus program and TAC program among others
Maintain costs and budget effectively for projects/programs on a consistent basis
Manage a comprehensive Ticketing and Events calendar for members to utilise (focus on Theatre, Musicals and Sport)
Oversee graphic designers as required
CMS and Netsuite software experience
Oversee communications via print, email and digital channels as relevant for the products or market
Customer service as required
VIP client liaison and events
Corporate event management for clients. I.E. Christmas parties, Program Launches etc
Provide high quality delivery of reception, facilities and client meeting room service
Meet and greet (public face) for clients, staff and suppliers from facilities
Coordinate and manage workspace technology requests including Audio Visual, High definition video conferencing, digital signage and other within the client meeting area.
Facilitate room bookings and event requirements; oversee catering, room equipment and room allocations via the administration system.
Procurement as required
Manage supplies to ensure smooth office operations
Maintain reception and facilities procedure manuals for permanent roles
Complete administrative tasks as required by manager
Action, monitor and follow up work requests, such as supplies, maintenance, in an efficient and cost effective manner
Assist with space management, space planning and internal staff relocations
Liaise with suppliers to provide smooth office operations
Manage planned Facilities projects as required i.e TALisman project in 2013 which was the office move from Swanson Street to Latrobe and smaller offices
Database management as required
Contract Position
Venue Management Services – Melbourne
01.2012 - 01.2013
Preparation of quotes and budgets
Develop campaigns both for greater awareness in the market for the company but also to direct prospects towards VMS through advertising.
Development, brief, management and introduction of six CMS Websites and the day to day management of the content
Managing a client database
Management of mail-out and guest lists including RSVP, design and print production
Report and Tender submissions
Oversee all Marketing endeavours with a strong focus upon retention strategies
Brand Management for six separate venues
Writing copy for advertising, promotions, editorial, directories and websites
Monitoring a social media communications foundation
Attended events as required to ensure that they were being run and executed as expected by clients
Use of Events Perfect – a cloud based Booking system.
Use of Mail Chimp and other social media platforms
Events Consultant, Marketing & Special Projects
Wine & Dine’m Catering Pty Ltd
Brisbane
01.2007 - 01.2012
Focus upon development of large scale events (500 guests plus)
Preparation of quotes and budgets
Undertaking site inspections and value adding to each and every event / client
Develop campaigns both for greater awareness in the market for the company but also to direct prospects towards Wine & Dine’m Catering group through advertising, trade shows (wedding expos) and via networking events
Attended networking events and industry forums as required (Business Southbank, Brisbane Marketing, ISES etc)
Management and responsibility for special projects and remote events (Brisbane Festival Spiegeltent and Queensland 150)
Responsible for compliance with Liquor Licensing legislation in Queensland
Development, brief, management and introduction of four CMS Websites and the day to day management of the content
Management of an E-commerce site
Managing a 3 000 name client database
Management of mail-out and guest lists including RSVP, design and print production
Responsible for the management of Sponsorship relationships (Queensland Symphony Orchestra, Queensland Theatre Company, and the Queensland Ballet etc.) as well as further development of partnerships
Management of photo shoots, design, production and distribution of collateral for business promotion
Oversee all Marketing endeavours with a strong focus upon retention strategies (65% of all marketing spend)
Brand Management for four separate brands
Writing copy for advertising, promotions, editorial, directories and websites
Achieved personally generated revenue of $450,000.00 per annum on a part time basis
Ensured that SEO/SEM, Marcom trials for Adwords and Google rankings were at premium positions as consistently as possible
Responsible for all corporate entertaining such as client lunches, performance attendances and annual client event (2000 invitees – 400+ attendees)
Attended events as required to ensure that they were being run and executed as expected by clients
Bar and Functions/Events Manager
Brisbane Powerhouse – Centre for the Arts
Brisbane
01.2000 - 01.2006
Comprehensive knowledge and implementation of Liquor Licence obligations, Smoking management, OHS and Responsible Service of Alcohol
Intermediate knowledge of theatrical requirements
Knowledge of ticketing systems and procedures
Reporting to Executive Management of all relevant financial results.
Achieve and consistently exceed budget targets (Financial Year 2006 of $1,000,000.00 exceeded by $370,000.00). Passed annual Government Auditing
Assist in the development of marketing Bar and Functions/Events
Assist and manage corporate sponsors and suppliers