Dean Calzolari
Norah Head,NSW
Summary
Team Leader experienced in directing activities of workgroup's. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Knowledge in the telecommunications industry includes Fault finding, Civil, Rod and rope, Pit and pipe and managing infrastructure developments to comply with NBN standards and delivering to every customer cable paths and new access to the NBN network. This included managing plans of complete areas and liaising back and forth between contractors to complete civil construction work and cable paths as per requirement within the Telecommunication industry.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jaycar Electronics
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Store responsibilities, open, close and maintain OH&S standards within the policies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Team Leader
Complete Onsite Group
06.2021 - 07.2022
- SWMS
- JSA
- Site survey
- Rod rope & scope
- Hauling
- Time management
- Productivity awareness
- Liaise with delivery partner on Site completion times
- To understand NBN N2P project and requirements for completion
- Inventory updates
- Vehicle logbooks
- Vehicle housekeeping
- Crew management
- Timesheets
- Work emails
- Updating completed works via drop box
- Customer relations
Wholesaler Assistant Manager
John.R.Turk
03.2020 - 06.2021
- Customer relations
- Open and close store
- Cash handling
- Inventory management
- Analyze sales team requirement and place orders accordingly
- Coordinate with manufacturers and bargain on process and ensure optimal deals on various merchandises
- Manage transportation of merchandise to appropriate places
- Perform regular inspections on sample goods and ensure compliance to company standards
- Evaluate all goods and check for any damages and discrepancies and inform authority id required
- Prepare and maintain purchase orders and necessary documents
- Perform market study and coordinate with sales and purchasing team to meet customer requirements
- Administer reselling of merchandise and evaluate margins for products
- Maintain inventory of purchase supplies and maintain records for same
- Maintain records of payments to vendors and sources for products
- Monitor work of staff and evaluate performance on regular basis
- Maintain effective relationships with vendors and suppliers for various goods
- Coordinate with sales teams and develops ways to introduce new products
- Perform and analyze market study and oversaw customer behavior to develop strategy
Telecommunications Technician
Altec Communications
12.2015 - 03.2020
- Altec Communications was a business owned by my brother and I, All admin responsibilities and contract obligations were overseen as partnership responsibilities.
- Supervisor : NBN fibre to the curb projects; Lead a team of three with directions on work to be completed, JSA’S, SWMS, Reading engineered plans, OH&S and truck audits.
- Conduct audit corrections with NBN and finalise area completion.
- Stock intake in warehouse, Equipment checks, Maintenance on vehicles and vehicle house keeping
- Telstra lines technician : Customer interaction, call before arrival, meet and greet customer and confirm technical issues with customers internet telephone service, Use equipment to confirm issues, fix customers service and confirm customers service is working to specifications, Sales of Telstra inventory.
- My responsibilities as a supervisor included ways of communication between employees and managing timesheets
- Using applications and technology including, evidence camera, WhatsApp, Email domains and toolbox meetings.
Retail Assistant
Optus
02.2014 - 11.2015
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
Insulation Installer
4 Seasons Installations Pty Limited
06.2009 - 01.2014
- Customer care, Assisting customers with correct information for signing contracts, Shop sales, Till closing and eftpos closing, Managing clients and contracts, Dealing with customer complaints, General Sales of accessories
- All, Managing warehouse stock and deliveries, Installing Insulation Batts in roofs.
- Working in factory making woolcell insulation. PPE and correct equipment use with handling chemicals and machinery.
- Deliveries in 1 tonne trucks.
- Work role was transformed into All rounder position
- Wholesale experience in buying and selling insulation products
Retail Assistant
Jaycar Electronics
09.2007 - 04.2009
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assistant Manager
Tandy electronics
10.2004 - 12.2006
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Achieved recognition for contribution to store success by optimizing sales.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Certificate 3 Telecommunications - Telecommunications
JB Hunter Technology
Newcastle06.2017
Skills
- Customer Relations
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Workload Management
- Strategic Planning
- Employee Performance Evaluations
- Project Management
- Team Leadership
Certification
- ACRS cabling license, issue date: 20/10/2019
- Certificate 3 in Telecommunications, issue date : 26/06/2017
- Asbestos removal, issue date : 11/02/2020
- OH&S white card, issue date: 4/4/2013
- RIIWHS204D Work Safely at heights, issue date: 18/07/2019
- Provide First Aid, issue date: 21/02/2020
- Provide cardiopulmonary resuscitation, issue date: 21/02/2020
- Implement Traffic Control Plans, Issue date: 27/03/2020
- Traffic Management Implentation Program(QLD), Issue date 26/11/2021
Timeline
Assistant Manager
Jaycar Electronics
06.2023 - Current
Team Leader
Complete Onsite Group
06.2021 - 07.2022
Wholesaler Assistant Manager
John.R.Turk
03.2020 - 06.2021
Telecommunications Technician
Altec Communications
12.2015 - 03.2020
Retail Assistant
Optus
02.2014 - 11.2015
Insulation Installer
4 Seasons Installations Pty Limited
06.2009 - 01.2014
Retail Assistant
Jaycar Electronics
09.2007 - 04.2009
Assistant Manager
Tandy electronics
10.2004 - 12.2006
Certificate 3 Telecommunications - Telecommunications
JB Hunter Technology
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