Dean Christie
Adelaide,SA
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments. Flexible hard worker ready to learn and contribute to team success.
Overview
18
18
years of professional experience
Work History
Service Manager
Ken Hall Plumbers
Kent Town , SA
2024.01 - Current
- Manage service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, agents (commercial and real estate), and suppliers.
- Conducted team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports for clients.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Provided technical support for hardware and software issues experienced by customers.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Proposed or approved modifications to project plans.
- Reviewed customer invoices for accuracy and completeness, ensuring all required information was present.
- Assigned drivers to appropriate routes based on customer needs.
Estimator
Ken Hall Plumbers
Kent Town , SA
2023.04 - 2024.01
- Reviews and analyzes plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labour estimates.
- Collaborates with clients, owners, contractors, and subcontractors on estimates.
- Advises management regarding cost savings opportunities throughout the course of a project.
- Organizing my plumbers to specific jobs and making sure they are completed to code, customer satisfaction, and completed in a time frame.
- Work with my plumbers if issues arise to work them out effectively, efficiently, and stress-free for my client.
- Getting the Job done right the first time
Plumber and Gas Fitter
Ken Hall Plumbers
Kent Town , SA
2008.04 - 2023.04
- Installed and repaired water and gas supply lines, tapware, and toilet suites, and related appliances.
- Experience in using 4,000 psi Hydro jet for clearing drains.
- Experience in using high toxic acid for clearing drains.
- Experience is Reece after-sales warranty repairs, which includes in-wall cisterns, mixer taps, pumps.
- Camera inspection performed on drainage sewer and storm water to identify necessary repairs.
- Write up detailed reports and quotes on repairs.
- Read plans accurately to determine dimensions of piping required for installation projects.
- Followed safety protocols while working in hazardous environments.
Certificate 3 in Sport and Recreation
North Adelaide Football Club
North Adelaide , SA
2007.01 - 2008.03
- Created and monitored individualized training programs and games for children from school years 2-12.
- Organized and supervised practice sessions, drills, and games.
- Worked with a lot of multicultural students.
- Created a culture of good sportsmanship, cooperation, and responsibility among each other.
Education
High School Diploma -
Saint Peter College
Adelaide2006-11
Skills
- Customer Service Management
- Relationship Building
- Schedule Management
- Project Planning
- Fast learner
- Dedication
- Reliable and trustworthy
- Strong attention to detail
- A supportive team member
- Excellent work ethic
- Software skills include- Simpro, Service Titan
- General computer skill
Timeline
Service Manager
Ken Hall Plumbers
2024.01 - Current
Estimator
Ken Hall Plumbers
2023.04 - 2024.01
Plumber and Gas Fitter
Ken Hall Plumbers
2008.04 - 2023.04
Certificate 3 in Sport and Recreation
North Adelaide Football Club
2007.01 - 2008.03
High School Diploma -
Saint Peter College
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