Dean Colligan
Fletcher
Summary
Competent Duty Manager effective at handling day to day operations in fast-paced, high-volume environments. Veteran of the hospitality industry and skilled in managing people, projects and administrative operations. Offering years of experience and dedication to business success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Duty Manager
Club Charlestown
02.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Casual Bartender
Club Charlestown
11.2021 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Business Administrator
Rosies' School of Rock
03.2020 - 06.2020
- Provided friendly welcoming customer service in person and over the phone.
- Managed day-to-day development issues.
- Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
- Entered data including payments, attendance and daily income.
- Managed customer profiles and appointments
- Debt collection
Kitchen Hand
The Beach Hotel
06.2017 - 01.2019
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Kitchen Hand
Hippo Espresso
08.2015 - 05.2017
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Casual Instore
Domino's Pizza
04.2010 - 07.2013
- Food preparation and pizza making
- Provided friendly welcoming customer service in person and over the phone.
- Worked effectively in a fast-paced team-centric environment.
Education
Bachelor of Business - Marketting
University of Newcastle
Newcastle, NSW11-2018
High School Diploma -
Hunter Sports High School
Gateshead, NSW11-2012
Skills
- Extensive customer service background
- Fast learner
- Time management
- New employee training
- Team supervision
- Customer communication
- Attention to detail
- Professionalism and integrity
- Written and oral communication
- Cash management
Certification
- Advanced responsible conduct of Gambling
- Responsible service of alcohol
- First aid
Timeline
Duty Manager
Club Charlestown
02.2024 - Current
Casual Bartender
Club Charlestown
11.2021 - 02.2024
Business Administrator
Rosies' School of Rock
03.2020 - 06.2020
Kitchen Hand
The Beach Hotel
06.2017 - 01.2019
Kitchen Hand
Hippo Espresso
08.2015 - 05.2017
Casual Instore
Domino's Pizza
04.2010 - 07.2013
Bachelor of Business - Marketting
University of Newcastle
High School Diploma -
Hunter Sports High School
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