Dean De Jager
Melbourne,VIC
Overview
22
22
years of professional experience
Work History
LETTINGS NEGOTIATOR
Atkinson McLeod
01.2005
LETTINGS NEGOTIATOR
Foxtons Estate Agency
01.2004
KAM INSULATION & Passive FIRE MANAGER
Potter Interior Systems
11.2019 - Current
- Analyse market opportunity & business performance with financial data & reporting systems
- Execute sales & marketing plans across multi builder, retailer segments aligned to strategy
- Monitor & report on sales performance against targets for current period
- Monitor customer & market activity and feedback via CRM
- Develop & implement actions to deliver agreed goals & rectify divergence to plan
- Develop relationships with existing and new clients
- Ensure customer account plans & call cycles are implemented & actioned
- Ensure appropriate debtor management & performance
- Facilitate regular collaboration meetings with the rest sales team to ensure we remain on track with Insulation and passive fire budgets
- Manage relationships and expectations with a broad client base including retailers
- Resolve issues & complaints with clients
- Drive specifications change across region with the specifications manager
- Identify & execute opportunities for new customers & product growth with existing customers
- Develop skills & experiences of team members through training
- Business development management
TERRITORY SALES MANAGER
Stanley Black and Decker New Zealand
04.2017 - 11.2019
- Identify high potential sales opportunities and conduct thorough needs analysis
- Develop territory plans and set priorities based on opportunity and management direction
- Create custom marketing plans utilizing internal resources to drive field sales activity
- Update, analyse and revise account plans quarterly
- Develop and influence relationships at all levels of distributors and key end-user personnel
- Support strategic and National Account sales efforts locally
- Monitor and resolve problems with distribution/delivery of products
- Responsible for the management, auditing, ongoing sales, training and development of independent sales merchandisers for the territory
- Support customers with ongoing training, ongoing sales service in sales analysis, inventory control, promotions
- Promote new products/product lines
- Manage administrative aspects and timely reporting for all territory management areas, including: Expense Management (travel and samples), paperwork, forecasts, gap plans, upside opportunities, and other requests from leadership
- Schedule product testing and application demonstrations
- Keep distributors motivated and informed about product and keeping sales personnel focused on technical services as important value-added service when selling
- Create and present a value-based method of communication with distribution and end users
- Solve end-user problems through troubleshooting, minor repairs, alignment and calibration of equipment, as well as product performance and trial tests in order to achieve optimum product performance
- Keep updated on industry by reading trade literature, attending trade shows and seminars
- Keep updated on new materials, machines, and sawing technology
- Identify end-user application to provide most cost-effective product recommendation that will improve customer's economic efficiency as it pertains to their sawing operation
- Perform other duties as assigned.
TECHNICAL SALES/KEY ACCOUNTS MANAGER
Nationwide Prehung Doors
11.2015 - 04.2017
- To maintain budgeted sales levels through the development of business with existing customers and the establishment of new accounts
- Pursue new opportunities and secure new business
- Maintain existing customer contracts
- Debtor management — ensure all new clients complete a credit application form and deposits are paid
- Assist accounts personnel in securing monies owing
- Complete on-site measures
- Target markets including residential builders /companies small & large, group housing companies, door prehanging companies, building supply merchants (and their sales reps), architects, Department of Building & Housing, building certifiers
- To follow up the building consent information as received from FPB, CMS and other agencies
- Prepare quotations
- Keep abreast and up to date (through continuous training) of Site Safety policies and procedures and ensure they are adhered to
- Deal promptly with customer complaints in consultation with production, contractors, and marketing personnel
- Assist with promotional activities
- Check on competitive activity
- Co-ordinate logistics of delivery of merchandise
- General administration responsibilities include providing feedback to Sales Manager
- Maintain and submit accurate expense reports
- Place orders via Administration staff and follow up on delivery of orders
- Provide quality control in ensuring products are installed accurately.
KEY ACCOUNTS MANAGER / TEAM LEADER
Trison/Geointel
05.2013 - 09.2015
- Decisive leadership was displayed when positioning and supporting clients and their needs in line with sales and marketing strategies
- Managed, trained and motivated staff to achieve their full potential
- Highly proficient with database administration, implementations and support for start-up and growth of the current stores and new start up stores
- Acquired a comprehensive knowledge of management and regulatory reporting, and IT systems for IQ retail systems
- Disseminate technical information to non-technical personnel
- Delivered training and presentations to clients; leveraged technical and financial acumen to keep pace with business
- Identified and penetrated new market segments; built lucrative relationships with local Build It retailers/ hardware’s and customers/consumers
- Experienced business and systems analyst who mapped processes, gathered data, authorised documents such as business and functional requirements, wrote business proposals, used design tool to revamp stores
- Led the revamp projects development life cycle from conception to completion
- Prioritised and allocated tasks, set up and supervised teams, tracked deliverables, controlled budgets, and regularly updated the stakeholders on progress
- Technical sales of electrical, plumbing, plumbware, general hardware, ironmongery, decorative, fasteners, wet trade, power tools, tools, Chem Spec varnish, Untwist poly pipe fittings, Jenfitplasson, Apex electrical wire products, outdoor and garden, Build-It branded products from Build-It DC to Build-It hardware/retail stores
- Prepare, plan, analysis and have in depth understanding of individual store department budgets, sales, gp percentages and growth
- Plan monthly call cycles
- Source and follow-up on new leads and referrals
- Team management of Build It DC staff as well as in store Build It staff
- Motivating and assisting store staff to achieve sales growth
- Maximizing floor space to achieve maximum sales and brand exposure
- Bi-monthly individual store visits/checks to demonstrate products and services to existing and potential customers
- Promoting and selling of new lines and specials
- Prompt store to reorder when stocks are low using website or IQ retail systems
- Assist and motivate clients to obtain and grow GP year on year
- General administration responsibilities include providing feedback to Regional Sales Manager through call reports
- Maintain and submit accurate expense reports
- Place orders on website and follow up on delivery of orders
- Provide quality control in ensuring products and stores are up to date with Build-It DC standards, procedures and systems
- Represent company in professional manner at all times, develop and maintain current client and potential client relationships
- Correspond with customers between visits via emails, phone calls and follow ups
- Follow up on customer queries and service failures within 24 hrs
- Ensure high levels of co-operation
- Represent Build-It DC sales in a professional and positive manner, both internally and externally
- Develop and maintain sales materials and current product knowledge
- Co-ordinate with relevant management in terms of providing feedback and seeking counsel from relevant category buyers and category managers within the DC and Build-It systems
- Guide and oversee personal and professional development of merchandisers
- Research and keep up to date with knowledge, trends and tools needed to execute best output.
TECHNICAL SALES EXECUTIVE
Larson Industries, SA
01.2011 - 01.2013
- Proactive Marketing and Sales of German engineered products to manufacturers of kitchens, furniture manufactures, shop fitters, DIY customers and building contractors
- Analysis of technical drawing and plans for installation of Hettich, Kessebohmer, Hailo, Franke, Teka, Grohe and Blanco products
- Delivered quality customer service, adeptly integrating existing and future technology manufacturing / fitting systems
- Managed key accounts and grew sales revenue
- Sales agents of technical products Hettich, Teka, Kessebohmer, Hailo, Franke, Grohe
- Technical training of products
- Visit each manufacturer on a weekly basis
- Demonstrate products and services to existing and potential customers
- Promoting new lines and specials
- Prompt store to reorder when stocks are low using Xact retail systems
- To obtain and grow GP year on year
- General administration
- Provide feedback to Branch Sales Manager through call reports
- Represent Larson Industries in a professional and positive manner, both internally and externally
- Develop and maintain sales materials and current product knowledge of various brands ie
- Hettich, Hailo, Kessebohmer, Teka, Blanco etc
- Have in-depth understanding of individual manufacturers
- Plan weekly call cycles
- Grew sales through telephone sales and direct visits to clients and potential clients
- Correspond with customers between visits via emails, phone calls and follow ups
- Follow up on customer queries and service failures within 24 hrs
- Ensure high levels of co-operation, driving sales
- Source and follow-up on new leads and referrals internally and externally generated
- Use of technical videos, showroom and marketing materials to generate sales.
REAL ESTATE AGENT/RENTAL MANAGER
Just Letting – Commercial Division
01.2009 - 01.2010
- Hold commercial property inspections, instructing clients on best practices for selling success and liaising between tenants/landlords and prospective buyers for property inspections
- Preparation of legal documents including listings and sales contracts
- Provide legal, economic and market advice to prospective clients
- Liaise with lenders, inspectors, and pest controllers prior to contract negotiations
- Ensuring terms and conditions of agreements are met
- Maintaining and liaising with clients and building relationships with clients to encourage repeat business
- Coordinate property closings and overseeing document signing
- Analyse market trends to determine competitive market prices
- Assisted Agents and Brokers with sales procedures
- Assisted with the preparation of legal documents including listings and sales contracts for agents
- Delivered and collected financial and title documents for clients
- Assist with copywriting and uploading of images for online sales, rental listings
- Carried out telephone marketing
- General administration duties
- Assist clients with property sales and development.
SENIOR SALES EXECUTIVE
Private Property (Fourways & Greater DBN)
01.2006 - 01.2009
- General office administration management
- Management of staff ensuring daily activities have been achieved when owners were out of office
- Management and conversion of leads for referrals and walk-in clients
- Hold open house inspections, instructing clients on best practices for selling success and liaising between landlords/tenants/banks and prospective buyers for property inspections
- Preparation of legal documents including listings and sales contracts
- Provide legal, economic and market advice to prospective clients
- Liaise with lenders, home inspectors and pest controllers prior to contract negotiations
- Ensuring terms and conditions of agreements are met
- Maintaining and liaising with clients, building relationships with clients to encourage returning business
- Coordinate property closings and overseeing document signing
- Analyse market trends to determine competitive market prices sales and rentals
- Assist clients with property sales and development
- Assisted with the preparation of legal documents including listings and sales contracts for agents
- Delivery and collection of financial and title documents for clients
- Assist with copywriting and uploading of images for online sales listings
- Carried out telephone marketing
- General administration duties.
SALES & RENTAL AGENT
U-Prop Estate Agency
01.2002 - 01.2004
Education
Bachelor of Science - Business Management
Unisa
Durban South Africa01.2014
High School Diploma -
Empangeni High School
South Africa12.1999
Skills
- Lease writing
- Organized Mindset
- Property tours and inspections
- Background Check Process
- Market Trends
- Property Marketing
- Team Collaboration
- Background Checks
- Database Management
- Training and mentoring
- Closing Techniques
- Leasing Terms and Specifications
- Creative Problem-Solving
- Lease Renewals
- Clear Communication
- Lease oversight
- Unit inspection
- Property Tours
- Sales Techniques
- Telephone and email etiquette
- Application processing
- Phone and Email Etiquette
- Leasing and sales
- CRM Software
- Organizational capabilities
- File Management
- Lease Agreements
- Customer service expertise
- Fair housing policies
- Building rapport
- Fair Housing Regulations
- Customer Service
- Lead Generation
- Contract Negotiation
- Effective negotiation
- Property management knowledge
- Property Management
- Prospecting assistance
- Community Engagement
- Cash Handling
- Relationship Building
- Property Inspections
- Maintenance Requests
- Prospect qualification
- Application management
- Record preparation
- Competitive Research
- Lead Conversion
- Market Research
- Interpersonal Relations
- Local market conditions
- Application verification
- Administrative Support
- Reporting and Correspondence
- Business partnerships
- Sales proficiency
- Property Maintenance
- Business Development
- Staff Management
- Basic Mathematics
- Issue Escalation
- Business processes and procedures
- Vendor Contract Negotiations
- Resident Retention Programs
- Event Planning
- Account Management
- Collection Actions
- Real Estate Law
- Flexible Schedule
- Lending
- Administrative Oversight
- Data Entry
- Critical Thinking
- Customer service-focused
- Customer Relations
- Tenant relations
- Multi-family property management
- Decision-Making
- Social Media Engagement
- Dispute Handling
- Affordable housing programs knowledge
- Sales and Marketing
- Microsoft Office
- Property Showing
- Operations Management
- Payment Collection
- Disturbance Handling
- Sale and Rental Recordkeeping
- Fair housing mandates
- Preparing property agreements
- Client Relations
- Supply Coordination
- Administrative Leadership
- Mobile Device Operation
- Building operations
- Creative and Adaptable
- Employee Motivation and Guidance
- Office Staffing
- Market Tracking
- Financial budgeting and reporting
Core Competencies And Achievements
Decisive leadership was displayed when positioning and supporting clients and their needs in line with sales and marketing strategies. Managed, trained and motivated staff to achieve their full potential. Highly proficient with database administration, implementations and support for start-up and growth of the current stores and new start up stores. Acquired a comprehensive knowledge of management and regulatory reporting, and IT systems for IQ retail systems. Clearly able to disseminate technical information to non-technical personnel. Delivered training and presentations to clients; leveraged technical and financial acumen to keep pace with business. Identified and penetrated new market segments; built lucrative relationships with local home improvements stores Build It retailers /hardware’s and customers/consumers. Experienced business and systems analyst who mapped processes, gathered data, authorised documents such as business and functional requirements, wrote business proposals, used design tool to revamp stores. Successfully led the revamp projects development life cycle from concept to completion. Prioritised and allocated tasks, set up and supervised teams, tracked deliverables, controlled budgets, and regularly updated the stakeholders on progress.
National And Regional Awards
- Store of the year national award X2
- Store of the year regional awards x 4
- Store ladder of success award x 2
Business And Technical Skills
Staying abreast of market and technological advances in the industrial sales and retail sectors. Attend regular technical and training sessions. QBE – Qualified by Experience in areas such as bond finance and real estate contracts. Store conversions, revamps, marketing and merchandising., . CRM national champion, SAP, Salesforce, IQ retail systems, Sigma retail systems, Xact retail systems, MS Office, Excel, Adobe application, Hailo retail software, AS/400; MS Windows versions; Linux – basic knowledge., Hiring and firing; Training; Motivating; Monitoring performance; Disciplinary hearings., Sitesafety Passport/Site Access – Member number 640504
Qualifications And Memberships
Bachelor of Commerce majoring in Industrial psychology / Business management Degree with Unisa, South Africa, Diploma in Personal Training at Intec College, South Africa. Certificate in Sport Psychology at Intec College, South Africa, Principal Real Estate agent – Estate Agents Affairs Board (South Africa), South African, Full Driving Licence
Professional Attributes
Proactive, target-driven individual who obtained transferable skills within the property, commercial, industrial and retail sector. Always exceeding targets and developing excellent relationships with the client. Customer service driven, has good communication skills with the ability and willingness to learn, team skills, initiative driven, adaptability in the changing markets, management of various levels. Project management of store revamps as well as property development projects
Awards
- Bond choice awards for best salesman (agent) (real estate)
- Bond choice awards for best nedbank salesman (real estate)
- National build it key accounts manager of the year 2014
- National build it key accounts manager of the year 2015
- Sales executive of the month incentive awards
References
References on request
Languages
English
Native or Bilingual
Timeline
KAM INSULATION & Passive FIRE MANAGER
Potter Interior Systems
11.2019 - Current
TERRITORY SALES MANAGER
Stanley Black and Decker New Zealand
04.2017 - 11.2019
TECHNICAL SALES/KEY ACCOUNTS MANAGER
Nationwide Prehung Doors
11.2015 - 04.2017
KEY ACCOUNTS MANAGER / TEAM LEADER
Trison/Geointel
05.2013 - 09.2015
TECHNICAL SALES EXECUTIVE
Larson Industries, SA
01.2011 - 01.2013
REAL ESTATE AGENT/RENTAL MANAGER
Just Letting – Commercial Division
01.2009 - 01.2010
SENIOR SALES EXECUTIVE
Private Property (Fourways & Greater DBN)
01.2006 - 01.2009
LETTINGS NEGOTIATOR
Atkinson McLeod
01.2005
LETTINGS NEGOTIATOR
Foxtons Estate Agency
01.2004
SALES & RENTAL AGENT
U-Prop Estate Agency
01.2002 - 01.2004
Bachelor of Science - Business Management
Unisa
High School Diploma -
Empangeni High School