Dean D'Souza
Summary
Results-driven professional with over ten years of experience in leadership, operations, and project coordination. Proven ability to optimise workflows, manage stakeholder engagement, and drive successful projects. Expertise in financial analysis, procurement, and compliance, with a strong focus on process improvement and operational efficiency. Adept at collaborating across teams to achieve strategic objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager/Growth Mindset Partner
Hungry Jack's
03.2019 - Current
- Lead a team of 95+ employees, overseeing daily operations and implementing process improvements.
- Managed procurement and financial administration, implementing inventory control strategies that reduced waste by 4.5%.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to the payroll processing database.
- Ensured procurement-to-invoice payment accuracy and adherence to financial protocols.
- Led a team of 95+ employees, overseeing daily operations and implementing process improvements.to 95% in one year.
Assistant Restaurant Manager
McDonald's
01.2017 - 02.2019
- Led process improvement initiatives, reducing customer complaints by 25% through service refinement and structured feedback mechanisms.
- Implemented financial strategies that lowered unnecessary expenses by 12%.
- Ensured compliance with safety and operational standards, maintaining high levels of quality assurance.
- Oversaw contract management and supplier relationships, ensuring cost-effectiveness and operational efficiency.
- Conducted audits on store-level HR processes, including leave records, onboarding compliance, and policy training.
- Managed workforce planning and compliance for multiple sites, ensuring accurate rostering aligned with award conditions and staffing budgets.
- Conducted audits on store-level HR processes including leave records, onboarding compliance, and policy training.
People Practice Manager
McDonald's
03.2016 - 01.2017
- Designed leadership development programs, resulting in 15 employees being promoted to supervisory roles.
- Implemented performance assessments that increased staff efficiency by 30%.
- Developed training initiatives that aligned with company-wide project management and compliance objectives.
- Handled administrative functions including team schedules, payroll hours reporting, and end-of-week reconciliations.
- Mentored team leaders in accurate record-keeping and adherence to workplace policies.
- Supported head office audits and provided evidence for compliance requirements.
Product Quality Manager
McDonald's
04.2015 - 03.2016
- Led quality assurance processes, ensuring compliance with regulatory requirements.
- Conducted risk assessments and implemented safety protocols to maintain operational integrity.
- Managed process optimisation initiatives that improved product quality and customer satisfaction.
- Championed a culture of continuous improvement within the organisation, encouraging employees at all levels to contribute ideas for enhancing product quality.
- Assessed competitive landscape regularly and benchmarked company performance against industry peers, identifying areas for potential enhancement.
- Conducted root cause analyses on defective products, facilitating corrective actions that improved manufacturing practices.
Education
Master of International Relations -
Griffith University
Brisbane, QLD01.2011
Master of International Business -
Griffith University
Brisbane, QLD01.2009
Bachelor of Economics -
University of Mumbai
Mumbai01.2007
Skills
- Payroll Compliance & Accuracy
- Stakeholder Engagement & Communication
- Legislation & Policy Interpretation
- Procurement & Contract Management
- Data Analysis & Reporting
- Workflow Optimisation & Process Improvement
- Risk & Compliance Management
- Training & Team Development
- Workplace Health & Safety (WHS) Compliance
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Experience with HR & Rostering Systems ( Preceda, Workday, LifeLenz)
- Experience with data reporting
- Reporting expertise
Certification
- Fire Training (PUAWER008B Confine Small Workplace Emergencies), Chubb Training Group
- First Aid Certificate, St John Ambulance
- Managing Difficult Behaviours Training, Queensland Government
- Child Protection Professional Development Program, Synthesis Trainers and Consultants
- Residential Advisor Training Program, Griffith University
Awards
Professional Manager Award – McDonald's Australia
Certificate for Academic Excellence – Griffith University
Timeline
Restaurant Manager/Growth Mindset Partner
Hungry Jack's
03.2019 - Current
Assistant Restaurant Manager
McDonald's
01.2017 - 02.2019
People Practice Manager
McDonald's
03.2016 - 01.2017
Product Quality Manager
McDonald's
04.2015 - 03.2016
Master of International Business -
Griffith University
Master of International Relations -
Griffith University
Bachelor of Economics -
University of Mumbai
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