Dean Elyjah-Williams
Brisbane,Australia
Summary
Highly motivated and versatile Administration Officer skilled in managing diverse administrative tasks and competing priorities.
Practiced at delivering quality productivity and service, demonstrated with over 20 years of Queensland State & Federal Government experience.
Serving the South-East Queensland community as a Justice of the Peace (Qual.) since 2006.
Overview
19
19
years of professional experience
Work History
Promoted to Tribunal Officer (APS4)
Administrative Appeal Tribunal – Brisbane Registry
10.2022 - 08.2023
- This role included the extensive case management of Tribunal Applications for Review of a Decision within the General & Other Division Registry
- These reviews are for decisions made by any Federal Government Department including Centrelink, National Disability Insurance Scheme, Dept. of Home Affairs, Dept of Immigration & others
- These reviews are undertaken via Conference Registrars and Members in the form of Conciliation Conferences and Hearings
- I was tasked with the case management of multiple Applicant files
- This included the navigation & utilisation of case management system TRACS
- Via telephone and email, I liaised with internal and external stakeholders and applicants in, oftentimes, highly-charged and emotional circumstances
- This role required the ability to resolve conflict, provide solutions & de-escalate situations
- I supported the Conference Registrars & Members administratively and the actioning of their Instructions pertaining to the progress and outcomes of Applicant's cases.
Tribunal Services Officer (APS3)
Administrative Appeal Tribunal – Brisbane Registry
06.2022 - 09.2022
- This role included the triaging of all incoming hard copy & digital email correspondence into the General & Other Division Registry
- This received correspondence included Affidavits, the return of Summonsed Material, Applications for a Review of a Decision, Requests from Applicants & Respondents and their legal representatives
- It was my responsibility to ensure that the entire incoming correspondence was triaged to the correct Associate, Conference Registrar, Member or relevant Case Management/Tribunal Officer within the Brisbane Offices of the Administrative Appeals Tribunal
- This role required the incumbent to be able to analyse and distribute complex legal and other information swiftly.
Administration Officer - (AO3 Contractor)
Australia Post – Imaging Unit – South Brisbane
10.2021 - 04.2022
- My role included data entry, records management, administration & the preparation of incoming correspondence for scanning
- Our clients included Dept. of Veteran Affairs, SPER (State Penalties Enforcement Registry & Queensland Dept. of Justice & Attorney-General
- This correspondence was scanned using a KODAK Scanner, then edited & validated to create digital copies of same for our clients
- This role required excellent attention to detail, working to daily deadlines, working autonomously and working swiftly & efficiently while maintaining client privacy and confidentiality.
Administration Officer (AO3 Contractor)
QLD Office Of Child Safety Via Randstad
05.2021 - 08.2021
- I was a Team Member of the Queensland Redress Scheme for Survivors of Institutional Sexual Abuse
- My role included the retrieval & preparation of external hard-copy Applicant files for consideration for The Queensland Redress Scheme - these files were private, confidential and highly sensitive
- I was tasked with creating digital files using a multi-page KODAK scanner
- This also involved large file volume scanning & editing
- I used COMPOSE Scanner Software & Microsoft Office Suite to execute my duties.
Candidate Recruitment Officer (APS 3 Contractor)
CENSUS 2021 Recruitment Call Centre
01.2021 - 05.2021
- CENSUS 2021 was the largest mass recruitment ever undertaken in Australia
- Within a contact centre environment, I was responsible for facilitating Candidate phone & video interviews, reference & police checks
- I provided candidates the necessary information & assistance to progress their CENSUS 2021 applications through the recruitment process in a fast-paced environment.
- The role also required the creation of correspondence templates
- I used JobAdder software, MS Office Suite and in-house software systems
Client Service Officer (AO3 Contractor)
Electoral Commission of Queensland
10.2020 - 11.2020
- My responsibilities included identity verification of Queensland voters via their Registration & PIN Numbers. Assisting Voters to process their telephone Vote for the 2020 Queensland State Election through the Electronic Assisted Voting (EAV) System.
Administration Officer (AO3 Contractor)
QLD Fisheries Licensing & Monitoring Unit
10.2015 - 06.2020
- Within the Fisheries Licensing & Monitoring Unit, I was responsible for processing entry of all Boat Ramp Surveys, Long-Term Monitoring Program data & Annual Ad-hoc Surveys undertaken by our DAF Field Officers across the state of Queensland
- This role entails entering large quantities of data accurately in a timely manner using a variety of internal software applications on an on-going basis
- Applying data entry functional and technical knowledge and skills to perform this role at a high level
- Communicating effectively, in both written and oral forms, with internal stakeholders to provide responsive, accurate and relevant information
- Utilising effective time management while working autonomously and setting realistic goals, establishing priorities and meeting deadlines
- Maintaining and optimizing workflow through effective use of workplace systems and processes
- Functioning as an effective Team Member and collaborating with colleagues
- Undertaking other duties as required by the needs of the business.
Administration Officer (AO3 Contractor)
Queensland Heath
05.2014 - 01.2015
- Within the Medical Records-Scanning Unit, my duties were five-fold
- These were: The appropriate preparation of medical records into a batch ready to be scanned, paying close attention to detail
- Scanning the prepared batch into a commercial high volume scanner and creating a electronic record of the patient admission
- Using the original prepared batch to quality control the electronic record and ensure it's accuracy
- Validating the digital medical record for accuracy and confirming each individual medical form was indexed to the appropriate electronic booklet
- The quality assurance of fellow staff members processes as detailed above to ensure accuracy, attention to detail, order of filing and integrity of the digital patient record.
Client Service Officer (AO3 Contractor)
Queensland Health
11.2013 - 02.2014
- Within an in-bound call centre environment, I was the first point of contact for Queensland Health staff
- My duties included liaising with staff state-wide regarding Administrative, Payroll and IT issues and resolving these issues at first point of contact or escalating them to the appropriate QH service area
- The use of MS Word, MS Excel, MS Outlook and Queensland Health internal databases featured significantly in the execution of my role.
Passport Applications Processing Officer (APS3 Contractor)
Dept. Of Foreign Affairs & Trade – Passport Office
05.2013 - 10.2013
- My tasks included: Operation of KODAK Scanner – Scanning all applications in correct format (i.e Child/ Adult/ Immediate/ Priority Fee Paid). Prioritizing Urgent applications.
- Biocheck Quality Assurance – Ensuring photo/signature provided matched the original scanned Application and accurate auditing of Applicant's personal details.
- Reaching daily target requirements of (KPI) Key Performance Indicators set by DFAT.
- Referring anomalies to the Eligibility Team
- P-SCAN – Utilising DELTA software and scanners to scan the clients photos/signatures.
- Manual entry of application barcodes when necessary
Client Service Officer (APS3 Contractor)
Dept. Of Human Services – Centrelink Call Centre – Brisbane
09.2012 - 02.2013
Client Service Officer (AO3 Contractor)
Australian Bureau of Statistics - Brisbane
08.2011 - 02.2012
Community Recovery & Assistance (Volunteer)
2011 Queensland Floods - Grantham/Lockyer Valley
03.2011 - 07.2011
Client Service Officer (APS3)
Australia Post Brisbane – Call Centre
04.2010 - 11.2010
Project Officer (AO4 Contractor)
QLD Main Roads - Network Operations & Roads Safety
10.2008 - 03.2010
Project Officer (AO4 Contractor)
QLD Mines & Energy - Emergency Response Team
04.2008 - 09.2008
Admin./Client Service Officer (AO3 Contractor)
Select Teleresources
03.2007 - 03.2008
SPER Client Service Officer (AO3)
Queensland Dept. Of Justice And Attorney-General
03.2004 - 03.2007
Education
High School Diploma -
Manly Boys High School
Sydney, NSW11.1984
Skills
- Administration Officer
- Client Service/ Information Officer
- Case Management Officer
- Data Entry Officer
- Word Processing
- Recordkeeping
Timeline
Promoted to Tribunal Officer (APS4)
Administrative Appeal Tribunal – Brisbane Registry
10.2022 - 08.2023
Tribunal Services Officer (APS3)
Administrative Appeal Tribunal – Brisbane Registry
06.2022 - 09.2022
Administration Officer - (AO3 Contractor)
Australia Post – Imaging Unit – South Brisbane
10.2021 - 04.2022
Administration Officer (AO3 Contractor)
QLD Office Of Child Safety Via Randstad
05.2021 - 08.2021
Candidate Recruitment Officer (APS 3 Contractor)
CENSUS 2021 Recruitment Call Centre
01.2021 - 05.2021
Client Service Officer (AO3 Contractor)
Electoral Commission of Queensland
10.2020 - 11.2020
Administration Officer (AO3 Contractor)
QLD Fisheries Licensing & Monitoring Unit
10.2015 - 06.2020
Administration Officer (AO3 Contractor)
Queensland Heath
05.2014 - 01.2015
Client Service Officer (AO3 Contractor)
Queensland Health
11.2013 - 02.2014
Passport Applications Processing Officer (APS3 Contractor)
Dept. Of Foreign Affairs & Trade – Passport Office
05.2013 - 10.2013
Client Service Officer (APS3 Contractor)
Dept. Of Human Services – Centrelink Call Centre – Brisbane
09.2012 - 02.2013
Client Service Officer (AO3 Contractor)
Australian Bureau of Statistics - Brisbane
08.2011 - 02.2012
Community Recovery & Assistance (Volunteer)
2011 Queensland Floods - Grantham/Lockyer Valley
03.2011 - 07.2011
Client Service Officer (APS3)
Australia Post Brisbane – Call Centre
04.2010 - 11.2010
Project Officer (AO4 Contractor)
QLD Main Roads - Network Operations & Roads Safety
10.2008 - 03.2010
Project Officer (AO4 Contractor)
QLD Mines & Energy - Emergency Response Team
04.2008 - 09.2008
Admin./Client Service Officer (AO3 Contractor)
Select Teleresources
03.2007 - 03.2008
SPER Client Service Officer (AO3)
Queensland Dept. Of Justice And Attorney-General
03.2004 - 03.2007
High School Diploma -
Manly Boys High School
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