Dean Forgie
St Leonards,VIC
Summary
Polite and professional team based player successful in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
32
32
years of professional experience
Work History
Customer Service Agent
RACV
09.2004 - 09.2022
- Adhere to customer service policies and procedures to meet and exceed industry service standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- accomplish shared objectives.
- Assisting with the National Assistance Program looking after new vehicle dealership programs.
- Home Assistance Program. Dealing with home related issues ie needing a plumber/electrician.
- Responded to customer requests for products, services, and company information.
- Maintained and managed customer files and databases.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Created and maintained detailed database.
- Assisting our our local depots and interstate depots with inquiries and help solve any complications that may arise.
- Organize payment receipts for our country towing depots.
- Resource: some experience in organizing on road patrols daily work schedule.
Customer Service Agent
Vodafone
08.1998 - 06.2004
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Upgrading for Corporate clients large and small accounts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Taking ownership of Corporate mobile phones and act as a reference point for the team.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Looking after corporate accounts
- Liaising with corporate representatives assisting with orders.
- Upgrading existing customers to new contracts.
- Team participation ensuring daily targets.
- Credit assessments when needed for New and existing customers.
- Connecting new clients approving credit checks.
- porting new clients across to Vodafone Corporate accounts.
Swimming Instructor
Brentford Fountain Leisure Centre
06.1990 - 02.1997
- Implemented new and creative exercise routines to keep participants motivated.
- Implemented proper safety protocols and emergency response plans.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Motivated participants through one-on-one instruction and positive feedback.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Promoted safe and inclusive environment for club clients and members.
- Developed and implemented lesson plans based on individual student needs.
Education
Magna Carta Secondary School
Staines, Middlesex.UK1978
Skills
- Information Update
- Customer Complaint Resolution
- Billing Inquiries
- Inbound Call Management
- Inbound Customer Service
- Dealing and assisting with our towing company's
- Sending in Confirmation of payment receipts for our towing contractors
- Problem Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Customer Service Agent
RACV
09.2004 - 09.2022
Customer Service Agent
Vodafone
08.1998 - 06.2004
Swimming Instructor
Brentford Fountain Leisure Centre
06.1990 - 02.1997
Magna Carta Secondary School
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