Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dean Heir

Narellan

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

Ladder Solutions Pty Ltd
05.2023 - Current
  • Oversee day-to-day operations across NSW, VIC, and QLD, with a strong emphasis on safety, quality, and customer service.
  • Achieve operational and production targets consistently.
  • Ensure accurate and timely accounting and data management.
  • Troubleshoot and resolve technical processing challenges.
  • Supervise customer service operations to maintain exacting standards.
  • Manage procurement and key supplier accounts effectively.
  • Manage container imports to ensure efficient logistics.
  • Analyze and report on weekly operational results.
  • Manage Human Resources, including recruitment of permanent and casual staff, coaching, and performance management.
  • Coordinate and manage the cost of labor, materials, and equipment daily.
  • Achievements:
  • Successfully oversaw the opening of 3PL operations in QLD, VIC, and NZ.
  • Improved lead times for customer deliveries, enhancing overall customer satisfaction.

National Warehouse Manager

Samsung Electronics Southeast Asia & Oceania
04.2022 - 05.2023
  • Govern SEAU 3PL Operations through effective warehousing and fulfilment operations, including receiving, inventory storage, picking, and dispatch.
  • Lead a team comprising of Inventory Management, E-Commerce Logistics.
  • Collaboratively partner with SEAU Transportation manager on outbound freight activities and site relationships conducting regular SLA reviews and cost analysis.
  • Drive continuous improvement of SEAU and 3PL processes, including inward freight, storage, dispatch, and delivery.
  • Lead and Govern E-Commerce Warehouse operations lead and derive value-added programs/initiatives as required by the SEAU Business.
  • Drive and track operational goals contribute to the greater success of Logistics Functional Goals as well as SEAU’s business objectives.

Acting Shift Operations Manager

Primary Connect
12.2021 - 04.2022
  • Manage and oversee the performance of DC Shift Operations to meet people, safety, and service expectations.
  • Oversee the effective management of the operation to meet production requirements and performance targets around People, Safety, Service, Value.
  • Build and promote a team environment focused on working collaboratively to achieve team and DC objectives.
  • Lead, motivate, and engage team leaders and team members on the am shift.
  • Ensure that the team complies with safety policies, procedures, and role responsibilities.
  • Use effective communication techniques to encourage open and honest communication and constant information flow.
  • Support implementation for continuous improvement of systems and processes.
  • Review operational area performance and implement improvements to align with organisational strategy.

Supply Chain Team Leader

Primary Connect
08.2019 - 04.2022
  • Lead, coach, and mentor direct reports, creating a customer-first culture that delivers impressive results.
  • Daily management of the business to achieve planned/budgeted KPIs, cost outcomes, safety measures, and service levels.
  • Build and promote a team environment with a focus on working collaboratively.
  • Conduct team member assessments of competence.
  • Complete administrative tasks associated with managing the team including management of leave, time and attendance, and injury management.
  • Ensure housekeeping and safe working practices are adhered to, promoting safety policies and procedures on an ongoing basis.

Logistics Controller

Kimberly-Clark
04.2018 - 07.2019
  • Responsible for managing the 24/7 operations at a global FMCG company with leading consumer brands: Huggies, VIVA, and Kleenex, ensuring daily handling and receiving of raw material and proper material flow from receiving dock to storage location, to the production line and delivery of finished product to the DC with zero-line stoppages.
  • Coordinate the purchasing and replenishing through SAP (MRO/MRP) for 15000 items in the Engineering store, valued at $7 million.
  • Responsible for the WMS (Warehouse Management System) storage and issuing of raw Materials for the manufacturing operations.
  • Responsible for the Automatic Guided Vehicles (AGV) that manage finished goods movements from the production assets to RORO (roll on roll off) conveyor and from the warehouse to production asset.
  • Promote, implement, and support health and safety initiatives that result in zero fatalities or disabling injuries.
  • Safety interactions with the team (Pro-act) and regular safety inspections on plant and equipment.

Finished Product Controller

Kimberly-Clark
01.2015 - 07.2019
  • Lead a team of operators to ensure the product is DIFOT to national and regional distribution centres.
  • Worked with external stakeholders to ensure there were sufficient resources delivered on our timelines to allow product delivery to clients.
  • Review work product and liaise with internal stakeholders and external suppliers to ensure consistency of the product delivered to client.
  • Make frontline budget decisions to ensure the team has the resources needed to deliver.
  • Manage Loscam account.

Education

ICAM - Safety Incident Investigation

Safety Wise
11-2021

Certificate III - Logistics, Materials, and Supply Chain Management

TAFE NSW
01.2013

Certificate IV - Transportation And Materials Moving

TAFE NSW
NSW
07-2014

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Inventory management
  • Staff development

Certification

  • Licensed LF High Risk Work License -1999
  • Licensed HR Heavy Vehicle License - 2010
  • First Aid - 2010 - 2025

Timeline

Operations Manager

Ladder Solutions Pty Ltd
05.2023 - Current

National Warehouse Manager

Samsung Electronics Southeast Asia & Oceania
04.2022 - 05.2023

Acting Shift Operations Manager

Primary Connect
12.2021 - 04.2022

Supply Chain Team Leader

Primary Connect
08.2019 - 04.2022

Logistics Controller

Kimberly-Clark
04.2018 - 07.2019

Finished Product Controller

Kimberly-Clark
01.2015 - 07.2019

Certificate III - Logistics, Materials, and Supply Chain Management

TAFE NSW

ICAM - Safety Incident Investigation

Safety Wise

Certificate IV - Transportation And Materials Moving

TAFE NSW
Dean Heir