Summary
Overview
Work History
Education
Skills
Clearances
Extracurricular Activities
References
Timeline
Generic

Dean Hutchinson

Eastwood,NSW

Summary

Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.

Overview

14
14
years of professional experience

Work History

General Manager - Operations & Project Services

Hal Group PTY
12.2018 - 10.2023
  • Provided oversight for a diverse portfolio of >180 clients and 3500 end users under. Provided guidance to key accounts while providing industry best products and services.
  • Demonstrated full accountability for P&L of national operations exceeding $13M. Led teams in delivering IT expertise, cloud-managed support services, and strategic ICT solutions.
  • Achieved significant results through the implementation of strategic initiatives aimed at driving growth, reducing costs, and improving profitability.
  • Managed all aspects relating to forecasting and budgeting, with a focus on identifying cash flow issues and opportunities to maximise revenue
  • Established and maintained effective communication channels with stakeholders at all levels of the organization, from technical leads to executive management
  • Led 5 teams: client support services, project & service delivery, operations, professional services, and finance
  • Collaborated with the team to lead technical scoping activities, drive vendor negotiations, review proposals, and resolve complaints.
  • Evaluated client needs, presented proposals, and discussed performance as a trusted conduit between clients and the company.
  • Focused on establishing and maintaining a centre of excellence by developing frameworks, management systems and processes.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Head of Project & Services Management

Hal Group & Business Works
12.2017 - 12.2018
  • Managed the operations, service desk, and professional services team while building their capability through training, guidance, and mentorship
  • Managed scoping of complex projects across various products and services for major clients.
  • Managed end-to-end execution of various projects encompassing ICT hardware, networking, cybersecurity, cloud services, and applications
  • Developed and implemented metrics, as well as SLAs, to track team performance and client satisfaction with contracted services.
  • Monitored service offerings to determine commercial feasibility and potential opportunities to reduce costs and increase profitability
  • Established a continuous improvement culture by regularly reviewing, refining, and building operational business processes
  • Drove a world-class operation by integrating best practices, including utilizing ITIL, Agile, and Prince2 methodologies.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Project & Service Delivery Manager

hal group & Business Works
02.2016 - 12.2017
  • Managed the seamless end-to-end delivery and execution of all customer projects, ensuring deliverables were met (quality, time, budget)
  • Worked closely with the project team to rectify reliability issues, monitor progress, coordinate resources, and manage responsibilities
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
  • Improved service quality, addressing client concerns promptly and professionally.
  • Participated during monthly client meetings and attended client events taking the opportunity to promote business and address requirements
  • Created internal process documents, project management, plans, change management processes, and budgets
  • Managed key accounts to ensure contracted services were supplied as agreed.
  • Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
  • Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
  • Supervised operations of 24-hour customer service desk staffed by 5 team members.
  • Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.

National Services & Operations Manager

WESTCON-COMSTOR
12.2014 - 02.2016
  • Directed the operations, service desk, and professional services teams; strengthened their expertise by providing training sessions, guidance support,and mentorship. Responsible for managing a team consisting of 3 direct reports and 20 employees.
  • Managed the service support and operations team, ensuring efficient delivery of multi-stream service desks for Palo Alto, Polycom, and Cisco Services.
  • Worked with teams to build consistent best practices across the business, including processes, management systems and frameworks
  • Oversaw financial performance of services in Australia including P&L management and accurate forecasting on a monthly, quarterly, and annual basis.
  • Provided expertise to enhance understanding of Westcons AWS cloud services among stakeholders
  • Led the creation process of all proposals, tender submissions, and service offerings for the National Westcon-Comstor business
  • Managed and directed program development in collaboration with major vendors such as Cisco, Juniper, and Avaya.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding, and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate.
  • Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Senior IT Project Manager

WESTCON-COMSTOR
01.2010 - 12.2014
  • Built and improved processes through iterative development
  • Project Lead on projects for enterprise customers, leading project lifecycle (presales, scoping, budgeting, testing, execution)
  • Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
  • Acted as key point of contact for all internal staff for department service offerings
  • Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
  • Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
  • Worked with key internal and external stakeholders to source required resources, facilitate training, and provide ongoing support
  • Provided leadership to project coordinators, support staff, and contract resources
  • Attended external meetings for project planning, presales scoping, supplier and vendor meetings
  • Created all documentation and process information to be used by the department and wider Westcon-Comstor business.
  • Led and managed a staff of 16 team members engaged in administering complex IT infrastructure.
  • Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
  • Developed project management roadmap to define project objectives, timelines, and milestones.
  • Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.

Education

MBA - Business Administration And Management

Australian Institute of Management
Sydney, NSW
09.2023

AGILE PM PRACTITIONER -

DDLS

ITIL FOUNDATION TRAINING -

AJC Training
01.2013

PROJECT MANAGEMENT PROFESSIONAL - PMP -

Skill Learning PMI Institute
01.2009

VCE CERTIFIED PROFESSIONAL -

VCE Certification
01.2014

CERTIFICATE IV IN BUSINESS SALES -

The Australian Sales Masters
01.2011

DIPLOMA IN MARKETING MANAGEMENT -

TAFE
01.2003

CERTIFICATE IV IN ADVERTISING & MARKETING -

TAFE
01.2001

CERTIFICATE iv IN PUBLIC RELATIONS -

TAFE
01.2001

No Degree -

AWS
Online

Skills

  • Strategy Development
  • P&L Management
  • Executive & Team Leadership
  • Stakeholder Management
  • IT Managed Services
  • Program & Project Management
  • Business Transformation
  • Process Improvement
  • Critical & Strategic Thinking
  • Problem-Solving
  • Mentoring & Coaching
  • Process Improvements
  • Risk Management
  • Vendor & Contract Negotiations

Clearances

Current NV1 Defence Clearance

Extracurricular Activities

Established and ran a non-for-profit marketing company with other team members (Directions by Design) to complete a project to turn a complex in Darlinghurst into a National Arts School of Australia in collaboration with the Board of Education. Conducted market research in the form of focus groups, surveys, research analysis, viability assessments plus other activities. Used the data to prepare a plan that was presented to the Board of Education, which helped secured a $7.2M for execution of and transformation of the complex.

References

Provided Upon Request

Timeline

General Manager - Operations & Project Services

Hal Group PTY
12.2018 - 10.2023

Head of Project & Services Management

Hal Group & Business Works
12.2017 - 12.2018

Project & Service Delivery Manager

hal group & Business Works
02.2016 - 12.2017

National Services & Operations Manager

WESTCON-COMSTOR
12.2014 - 02.2016

Senior IT Project Manager

WESTCON-COMSTOR
01.2010 - 12.2014

MBA - Business Administration And Management

Australian Institute of Management

AGILE PM PRACTITIONER -

DDLS

ITIL FOUNDATION TRAINING -

AJC Training

PROJECT MANAGEMENT PROFESSIONAL - PMP -

Skill Learning PMI Institute

VCE CERTIFIED PROFESSIONAL -

VCE Certification

CERTIFICATE IV IN BUSINESS SALES -

The Australian Sales Masters

DIPLOMA IN MARKETING MANAGEMENT -

TAFE

CERTIFICATE IV IN ADVERTISING & MARKETING -

TAFE

CERTIFICATE iv IN PUBLIC RELATIONS -

TAFE

No Degree -

AWS

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