Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEAN JACOBS

Work From Home Customer Service Agent
Sydney,NSW

Summary

Experienced Work From Home Customer Service Agent with a strong record of efficiently managing service requests and resolving customer issues remotely. Proficient in Agile methodologies and collaborative team environments. Skilled in maintaining professionalism while ensuring customer satisfaction. Strong communicator adept at adapting to evolving customer needs.

Overview

14
14
years of professional experience

Work History

Home Customer Service Agent

Resolution Life
Sydney, NSW
11.2021 - Current
  • Escalation of service request inquiries
  • Complaint handling and escalations
  • Resolved minor to moderate technology faults
  • Attended virtual Agile and Sprint team meetings
  • Maintained high-quality call performance under remote work conditions

Contact Centre Officer

Deaf Services Queensland
Sydney
07.2020 - 11.2021
  • Maintained functional and productive workspaces
  • Managed Deaf Services projects from start to finish
  • Managed time efficiently to meet deadlines
  • Participated in team projects collaboratively
  • Developed impactful fundraising strategies

Insurance Sales Associate

Blueinc Group
Sydney, NSW
03.2017 - 01.2020
  • Made 70 cold calls per day, growing client base by 2.5%
  • Recorded customer feedback and sales data
  • Established professional relationships with clients
  • Contacted customers after sales to ensure satisfaction
  • Developed and implemented strategies to increase customer retention

Employment Consultant

Sarina Russo Job Access
Parramatta, NSW
07.2015 - 02.2017
  • Sourced employment opportunities for job seekers
  • Helped job seekers identify skills and secure employment
  • Delivered ongoing outstanding customer service
  • Created and implemented joint job plans with job seekers
  • Built relationships with local employers and community organizations

Careers Australia
Sydney, NSW
06.2015 - 12.2016
  • Outbound calls and follow up prospective student inquiries
  • Lead generation via unqualified students
  • Ensured compliance and managed stakeholder relationships
  • Regular team motivation training and success celebrations
  • Personal career development training and adherence

MLC Life Insurance
North Sydney
05.2013 - 06.2015
  • Delivered outstanding service to clients for future business opportunities
  • Kept stakeholders updated on client details and information
  • Assisted financial advisers with insurance and superannuation inquiries
  • Collaborated with staff to enhance customer service and exceed team goals
  • Increased customer satisfaction by 50% through efficient solutions

Debt Fix
North Sydney, NSW
10.2009 - 03.2013
  • Reviewed legal documents and made recommendations
  • Answered over 40 customer communications daily
  • Assessed client situations and recommended solutions
  • Evaluated credit reports to develop debt reduction strategies
  • Collaborated with financial institutions to achieve successful debt agreements

Education

Certificate IV in Business Sales -

Certificate III in Customer Engagement - undefined

Skills

Debt Management & Resolutionundefined

Timeline

Home Customer Service Agent

Resolution Life
11.2021 - Current

Contact Centre Officer

Deaf Services Queensland
07.2020 - 11.2021

Insurance Sales Associate

Blueinc Group
03.2017 - 01.2020

Employment Consultant

Sarina Russo Job Access
07.2015 - 02.2017

Careers Australia
06.2015 - 12.2016

MLC Life Insurance
05.2013 - 06.2015

Debt Fix
10.2009 - 03.2013

Certificate IV in Business Sales -

Certificate III in Customer Engagement - undefined

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DEAN JACOBSWork From Home Customer Service Agent