Dean Knight
Summary
Dynamic Selling Sales Manager with a proven track record at AP Townsville Pty Ltd, in selling Jaguar, Land Rover and GMSV (Silverado & Corvette) excelling in client relationship management. Leveraged sales expertise and persuasive negotiations to consistently surpass sales targets. Known for fostering long-lasting client relationships and leading teams to achieve through motivational coaching. Skilled in direct sales and KPI tracking, ensuring peak performance and client satisfaction.
Dynamic individual with hands-on experience in Automotive industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
Work History
Sales Manager
AP Townsville Pty Ltd
12.2011 - 12.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to explain sales opportunities.
Store Manger
Optus
04.2008 - 11.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Kirwan State High School
Townsville, QLD11-2004
Skills
- Relationship building
- Goals and performance
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Positive and upbeat
- Direct sales
- Sales process
- Sales planning
- Sales tracking
- Rapport and relationship building
- Persuasive negotiations
- KPI tracking
- Lead generation
- Prospecting skills
Timeline
Sales Manager
AP Townsville Pty Ltd
12.2011 - 12.2024
Store Manger
Optus
04.2008 - 11.2011
High School Diploma -
Kirwan State High School
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