Dean Kolokythas
Doncaster,VIC
Summary
Friendly Help Desk Technician with 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Hardworking and passionate job seeker with strong organizational skills eager to secure an IT role in a well reputed company.
Overview
9
9
years of professional experience
Work History
Project Coordinator
Schepisi Communications
10.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Created job files for each project and maintained current data in each file.
- Wrote technical narratives to document processes and design changes.
SERVICE TECHNICIAN
PEACOCK BROS
03.2022 - 07.2023
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Demonstrated increased knowledge of company products and equipment.
- Assisted team members with IT equipment troubleshooting and diagnostics.
SERVICE TECHNICIAN
HITEC SOLUTIONS
02.2021 - 03.2022
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Developed detailed maintenance schedules for Nursing equipment to maximize equipment lifetimes.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Adhered to safety protocols and policies to reduce workplace hazards
- Explained diagnostic findings to customers and outlined repair or service options
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
- Inspected equipment to diagnose operational issues
IT Support Level
UNITING CARE AUSTRALIA
04.2020 - 11.2021
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Trained and supported end-users with software, hardware and network standards and use processes.
ELECTRONICS ENGINEER
XRF SCIENTIFIC PTY LTD
11.2014 - 11.2020
- Evaluated operational systems and recommended design modifications to eliminate causes of malfunctions or changes in system requirements.
- Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.
- Performed preventive maintenance and calibration of equipment and systems.
- Provided team members and leadership with documentation such as test results, system design specifications and status reports.
- Repaired printed circuit boards or subassemblies by replacing electronic and or mechanical components in correct orientation.
Education
Certificate II - Electronics And Telecommunication
Chisholm Institute
Melbourne, VICSkills
- Hardware Upgrades
- Customer Relationship Management
- Directing Team Members
- Customer Service
- Performance Optimization
- Leading Software Development Teams
- Application Installation
- Time Management
- Windows Servers
- Data Analysis
- Remote Diagnostics
- Mobile Device Repair
Timeline
Project Coordinator
Schepisi Communications
10.2023 - Current
SERVICE TECHNICIAN
PEACOCK BROS
03.2022 - 07.2023
SERVICE TECHNICIAN
HITEC SOLUTIONS
02.2021 - 03.2022
IT Support Level
UNITING CARE AUSTRALIA
04.2020 - 11.2021
ELECTRONICS ENGINEER
XRF SCIENTIFIC PTY LTD
11.2014 - 11.2020
Certificate II - Electronics And Telecommunication
Chisholm Institute
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