Dean Li
Sydney,NSW
Summary
Analytical thinker skilled at developing innovative solutions to complex problems. 5+ years building industry experience. Ability to write highly detailed reports and liaise findings with clients and insurance companies/adjusters. Broad knowledge and understanding of various fields and expectancies governing the insurance industry. Restoration technician with years of experience in providing remediation work to water, fire and mould affected properties. Field technician commended as innovative worker with talents in creating highly detailed reports, providing excellent customer service and professionalism. Consistently works long hours to get projects/claims completed before promised deadlines and comfortable working independently or as part of a team.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Aldi
03.2024 - Current
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Operational knowledge of pallet jacks
Restoration Technician
New Life Restorations Pty Ltd
01.2021 - 02.2024
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Worked within a small team to manage state wide operations/claims
- Placed air movers and dehumidifiers in strategic room locations to remove moisture from affected properties
- Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
- Cleaned and restored interiors of homes damaged by water, fire and mould
- Worked safely in disaster environment by adhering to company and quality procedures.
- Inspected damaged properties and contents to prepare job action plan, Liaised with clientele/insured regarding contents restoration
- Manoeuvred heavy-duty equipment to carry out moisture surveys and structural drying
- Completed tear-down of existing structures and prepared for new construction.
- Maintained restoration and cleaning equipment.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Demonstrated expertise in handling various types of restoration projects such as water extraction, structural drying, content cleaning, and odor removal.
- Ensured proper documentation of each project''s progress, including photographs and detailed reports for insurance purposes.
Store Manager Trainee
KFC North Ryde
07.2020 - 03.2022
- Answered questions about store policies and addressed customer concerns.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Achieved certificate 3 in retail operations understanding the effects of customer relations
Waterproofing-construction Industry
Chris Sawyer- Wet Seal Pty Ltd
11.2018 - 07.2020
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Improved quality processes for increased efficiency and effectiveness.
- Understanding of damages by water intrusions to properties
- Displayed quality control including customer satisfaction
- Ability to perform under pressure and provide excellent customer service/workmanship
- Works well individually and within a team environment
- Willingness to learn
- Displayed punctuality and professionalism
- Displayed attention to detail
- Loyalty, trust and leadership skills
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Great attention to detail
Education
Water Restoration Technician
IICRC WRT
10.2022
Certificate 3 - Retail Sector
Training Services Nsw
North Ryde, NSW05.2021
Epping Boys High School
Eastwood, NSW05.2021
Skills
- Comprehensive knowledge of water, fire, mould restoration and mitigation
- Ability to write detailed reports regarding damages to property and restorations works that are to be completed
- Achieved precision in record keeping award within the restoration industry for creating highly detailed reports
- Ability to understand what trades are required to complete restoration works
- Comprehensive knowledge regarding the structural drying process including Dehumidifiers, Hepa filtration units and Air Movers
- Understanding of moisture content and its affects to the property
- Comprehensive knowledge of contents restoration and building mitigation inline with insurance industry and restoration industry codes
- Ability to operate within a team environment and individually to complete claims to the highest satisfaction
- Ability to represent the company in a great manner to further improve business growth
- Comprehensive knowledge and understanding of damaged/affected contents
- Able to effectively liaise with clients regarding remediation works and mitigation works to be completed
- Assessment and categorisations of claimed event items/contents understanding
- Digitally proficient in use of microsoft, excel etc
Timeline
Retail Assistant
Aldi
03.2024 - Current
Restoration Technician
New Life Restorations Pty Ltd
01.2021 - 02.2024
Store Manager Trainee
KFC North Ryde
07.2020 - 03.2022
Waterproofing-construction Industry
Chris Sawyer- Wet Seal Pty Ltd
11.2018 - 07.2020
Water Restoration Technician
IICRC WRT
Certificate 3 - Retail Sector
Training Services Nsw
Epping Boys High School
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