Dean McMillan
Gold Coast,QLD
Summary
A highly motivated individual with a diverse range of skills and the desire to achieve goals both personally and professionally. Strong abilities in time management , team development and record keeping.
Overview
5
5
years of professional experience
Work History
Team Leader
National Fire Ant Eradication Program
Gold Coast
09.2023 - Current
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach production targets.
- Worked with customer service to handle escalated customer issues.
- Supervise co-workers.
- Conduct field based surveillance, sample collection mapping and treatment activities.
- Collect and accurately record data.
- Engage public and overcome objections .
- Follow and promote Standard operational practices .
- Follow and promote work place health and safety.
- Set incentives and realistic targets associates could achieve.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Inspections Officer
Sphere At Southport
Gold Coast, QLD
01.2023 - 09.2023
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
- Placed sales calls and handled sales for incoming customer calls.
- Conduct entry and exist reports.
- Managed multiple tasks in high-volume environment.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Sales Associate
SMA Property
Gold Coast, QLD
03.2019 - 08.2023
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
Education
Statement of Completion - Workplace Health And Safety.
Daf.qld.gov.au
Brisbane 01.2024
Basic Bush Fire Awareness -
Queensland Fire And Emergency
Gold Coast, QLD09.2023
First Aid Certificate -
First Aid Today
Gold Coast09.2023
Sales Certificate - Real Estate
Reiq
Gold Coast, QLD06.2023
Skills
- Issue Resolution
- Team Building and mentoring
- Goal Attainment
- Key Performance Indicators (KPI)
- Team Monitoring
- Team Management Understanding
- Safety Processes
- Customer Experience
Interests
- Renovating
- Hiking
- Travel
- Health and Fitness.
References
References available on request.
Timeline
Team Leader
National Fire Ant Eradication Program
09.2023 - Current
Inspections Officer
Sphere At Southport
01.2023 - 09.2023
Sales Associate
SMA Property
03.2019 - 08.2023
Statement of Completion - Workplace Health And Safety.
Daf.qld.gov.au
Basic Bush Fire Awareness -
Queensland Fire And Emergency
First Aid Certificate -
First Aid Today
Sales Certificate - Real Estate
Reiq
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