Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
References
Hobbies and Interests
Timeline
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Dean Mulders

Dean Mulders

Katherine,NT

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Team Member

Woolworths Supermarket
11.2023 - 02.2024
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout the store
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Duty Manager

The Goodwood Hotel
11.2022 - 11.2023
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency.
  • Developed strong working relationships with cross-functional teams to better serve the needs of customers.
  • Reduced wait times by efficiently prioritizing tasks and managing multiple requests simultaneously.

Duty Manager

Jetty Bar
01.2020 - 11.2022
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Duty Manager

Avoca Hotel
01.2018 - 01.2020
  • Created an appropriate atmosphere for guests including professional restaurant ambience
  • Managed day to day operations for the Hotel
  • Management of Gaming Operation
  • Management of Retail
  • Gaming growth / F&BGrowth / RetailGrowth
  • Function Specialist
  • Weddings / birthdays / business.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Restaurant Manager

McDonalds
01.2014 - 01.2018
  • Managed all day to day operations for the property
  • Motivated a high-performing team
  • Rostering
  • Stock management
  • Responsible for staff training/ Rostering for 80 Staff.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Education

SACE/Year 12 equivalant -

Mercedes College
12.2014

Skills

  • Food / Bar / Coffee Professional
  • Food Safety / WHS
  • Retail /Bottles Shops
  • Advance Computer Skills
  • Hands On Gaming
  • Stock Control / Retail Sales
  • TAB / LOTTO
  • Leadership
  • Problem Solving
  • Networking
  • Collaboration and Team Work
  • Goal-Driven
  • Staff Training and Development
  • Employee Development
  • Verbal and written communication

Certification

  • Responsible Service Alcohol, 153902, 2018-01-01, Present
  • Basic Gaming Operations, 2018-01-01, Present
  • Advance Gaming Operations, 2018-01-01, Present

Languages

English

Volunteer Experience

2018-01-01, 2020-12-31, Community, RSL SA

References

  • Benjamin White, General Manager, Avoca Hotel, 0466 210 774
  • Lachlan McDonald, Marketing Manager, Avoca Hotel, 0499 922 126
  • Mathew Rogers, McDonalds Owner, 0402 366 930
  • Greg Guscott, 0427 791 817
  • Jono Wheeler, Store Manager, Woolworths Alice Springs 0404404724

Hobbies and Interests

  • Walking
  • Volunteer Work
  • Community Involvement
  • Travel
  • Arts
  • Team Sports
  • Family

Timeline

Store Team Member

Woolworths Supermarket
11.2023 - 02.2024

Duty Manager

The Goodwood Hotel
11.2022 - 11.2023

Duty Manager

Jetty Bar
01.2020 - 11.2022

Duty Manager

Avoca Hotel
01.2018 - 01.2020

Restaurant Manager

McDonalds
01.2014 - 01.2018

SACE/Year 12 equivalant -

Mercedes College

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Dean Mulders