Dean Nadalini
Summary
With a passion for customer service and achieving sales targets, my experience in retail positions has allowed me to develop the professional skills to excel in this field. My current role allows me to engage with customers on a regular basis as we strive to find the perfect product or service to reach their goals, at home. Using my experience and passion for sales, I would love to use these skills in a new environment to assist customers in pinpointing their needs and facilitating the best outcome possible.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Hardship and Collections Consultant
Westpac Banking
03.2024 - 12.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Retail/ Sales Associate
JB Hi-Fi
02.2022 - 02.2024
- Weekly, daily, and monthly KPIs, APT and IPS
- Outstanding customer service
- Growth within team environment
- Great understanding of products and customer needs
- Continuing knowledge of extensive product range new and old
- Handling customers contracts through Telstra mobile and NBN plans
- Creating new accounts for ports and new clients to Telstra
- Knowledge and understanding of ACCC
- Daily fault and repair solve-ups
- Daily price updates and sign writing
- Processing customer Latitude Pay account for new and old accounts
- Upselling add on's such as Internet security, Warranty, and extra items
- Credit Management knowledge and skills
- Daily morning meetings
- Off-site training seminars
- Use of delivery systems and booking in technician jobs
- Training in Games, Hi-Fi, Media, Computers, Telco, and Small appliances
- Adhere to OHS procedures and safety guidelines.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Piercer/Retail Assistant
Hairhouse
04.2018 - 02.2022
- Adhere to OHS procedures
- Order, prepare and display product (American Body Art and AAB Fashion)
- Staff training
- Product recommendation and sales tailored to each client
- Researching current trends to ensure on-trend product and service availability
- Visual Merchandising
- Store promotion through social media services such as Facebook and Instagram
- Open and close of business
- Maintaining client database and booking systems
- Maximising profits through upselling of products and services
- Calculating and facilitating weekly sales targets and KPI's
- High standard of customer service
- Sterilization of all tools and jewellery.
- Maintained detailed records of all piercings performed, including consent forms, sizes, materials used, and any special notes regarding the procedure.
- Collaborated with fellow piercers to continuously improve technique, exchange ideas, and stay updated on industry trends.
Manager/Head Piercer
Pierce Xpress
03.2017 - 01.2018
- Adhere to OHS procedures
- Order, prepare and display product (AAB Fashion)
- Staff training
- Staff Rostering
- Banking
- Product recommendation and sales tailored to each client
- Researching current trends to ensure on-trend product and service availability
- Visual Merchandising
- Triaging and responding to store communication via phone, email and social media
- Store promotion through social media services such as Facebook and Instagram
- Social media account management
- Open and close of business
- Maintaining client database and booking systems
- Maximising profits through upselling of products and services
- Calculating and facilitating weekly sales targets and KPI's
- High standard of customer service
- Sterilization of all tools and jewellery.
Piercer/Retail Assistant
Hairhouse
09.2015 - 03.2017
- Customer service
- Adhering to OHS requirements
- Stock management (American Body Art)
- High standard piercing services and advice
- Visual merchandising
- Point of sale services
- End of day banking
- Sterilizing of tools and jewellery
- Calculating weekly target's
- Managing weekly promotions
- Managing social media account's
- Use of point of sale
- Maximising profits through upselling products and service's.
- Maintained detailed records of all piercings performed, including consent forms, sizes, materials used, and any special notes regarding the procedure.
- Collaborated with fellow piercers to continuously improve technique, exchange ideas, and stay updated on industry trends.
Retail Assistant/ Sale Associate
Telstra
05.2013 - 08.2015
- Customer Service
- Effective work within a team
- Contract establishment and maintenance (new, recontract, internet)
- Meeting KPI/ GP sale's
- Expert knowledge of Siebel 8.0
- Extensive product knowledge across plans, phone, NBN and general services
- Tailored product sales
- Handling consumer to business and consumer to consumer change over's
- Staff training
- Communication and complaint resolution
- Cash handling and debt remediation.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
2IC
Off Ya Tree
01.2010 - 05.2013
- Staff training
- Customer service
- Staff rostering
- Stock management
- Visual Merchandising
- Tailored service and product sales
- Calculating weekly sales targets and KPI's
- Adherence to OHS requirements
- Product knowledge
- Communication and complaint resolution.
Piercer/Retail Assistant
Hairhouse
06.2004 - 01.2010
- Customer service
- Adhering to OHS requirements
- Stock management (Wildcat, American Body Art, AAB Fashion)
- High standard piercing services and advice
- Visual merchandising
- Point of sale services
- End of day banking
- Sterilizing of tools and jewellery
- Calculating weekly target's
- Managing weekly promotions
- Managing social media account's
- Use of point of sale
- Maximising profits through upselling products and service's.
Education
Bachelor of Creative Industries, Game Production Design and Creative Writing -
University of South Australia
01.2024
Skills
- Sales Leadership
- Merchandising
- Stock inventory and ordering
- Customer service
- Problem solving
- Motivated
- Staff Training
- Organization
- Communication
- Team management
- Product knowledge
- Upselling
- Adaptability
- KPI success
- Client Relationships
- Team Leadership & Development
- Problem-Solving
Certification
COVID-19 Infection Control, 2020
Availability
I am required to provide 1 week's notice to resign from my current role. I am however happy to begin a new role within this notice period, working when not required by my current employer.
References
- Robert Walters, Contractor for Westpac Banking, 08 82163501
- Winnie Drury, JBHIIFI, 0452559508
- Lou Burnard, Hairhouse ,0448130918
- Scott Fabris, Hairhouse, 0416662303
Timeline
Hardship and Collections Consultant
Westpac Banking
03.2024 - 12.2024
Retail/ Sales Associate
JB Hi-Fi
02.2022 - 02.2024
Piercer/Retail Assistant
Hairhouse
04.2018 - 02.2022
Manager/Head Piercer
Pierce Xpress
03.2017 - 01.2018
Piercer/Retail Assistant
Hairhouse
09.2015 - 03.2017
Retail Assistant/ Sale Associate
Telstra
05.2013 - 08.2015
2IC
Off Ya Tree
01.2010 - 05.2013
Piercer/Retail Assistant
Hairhouse
06.2004 - 01.2010
Bachelor of Creative Industries, Game Production Design and Creative Writing -
University of South Australia
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