Dean Norris

People & Culture Leadership

· Ensuring the effective distillation of Bindaree Food Group’s Mission Station and Values throughout existing and proposed people and culture systems;

· Holding leadership accountable for the culture promise: work with leaders to ensure business decisions and processes are consistent with a high-performing culture of care and accountability;

· Building and developing the People and Culture team and ensure the integrity and continuity of high-quality services to all internal client groups;

· Ensuring P&C team are following correct processes including terminations, abandonment, absence management etc.

· Challenging the status quo and provide strategic advice regarding the ongoing improvement of human resource systems, policies, processes, structures and people;

· Developing and implementing strategic plans for the management of organisational change (including the timely allocation of appropriate resources);

· Escalate issues and raise potential opportunities with the Head of People & Culture;

· Act as a senior member of the group P&C team, identifying opportunities for improvement of processes, policies and practices.

· Other tasks as reasonably directed by the Head of People & Culture

Talent Management

· Identifying and managing critical roles (including succession and talent management);

· Creating future-focused processes for attracting, developing and monitoring talent in order to meet future business demands;

· Review effectiveness of recruitment and induction processes;

Training & Development

· Working with the Organisational Development Manager to deliver training and development programs for leaders;

· Works with the Training Improvement Lead to ensure appropriate training is in place to meet skilled manning requirements;

· Ensuring workers are adequately trained to perform their roles safely and in line with food safety standards and safe work instructions.

Workforce Planning

· Leading and driving a sustainable work force planning model for the site, including providing regular reporting to Senior Leaders & Executive;

Identifying and implementing strategies and initiatives in order to improve workforce turnover, absenteeism, employee satisfaction, and employee productivity.

Plant manning and labour cost management to meet budget requirements.

· Review and manage trends in attendance and absenteeism;

Employee & Industrial Relations

· Providing a framework for complaints and grievances and promote collaborative employee relations across the site;

· Conducting workplace investigations into inappropriate behaviours and complaints;

· Providing industrial relations advice and ensure the organisation operates in alignment with State and Federal legislation;

· Maintains positive industrial relations across site and makes decisions in line with relevant legislation that does not compromise the Company;

· Ensures appropriate Worker Compensations programs are in place and managed;

· Ensure the Workers compensation system is administered in line with the legislation applicable and with company policy ensuring workers compensation claims are processed and managed properly;

· Identifying opportunities to enhance work-life balance and flexibility and promote a fair and equitable workplace;

• Health and Safety Leadership
• Influence and support Council Leaders and team members to develop and maintain a safe and constructive work culture reflecting Council’s Vision and Values
• Develop and facilitate collaborative working relationships and cross-functional involvement between Council teams to focus on achieving high safety standards and safety initiatives
• Develop, implement, and recommend a practical health and safety strategy utilising a consultative and collaborative model, to develop a culture of embracing and valuing safety
• Develop and implement a program of health and safety activities to successfully
• Implement and operationalise the health and safety strategy
• Provide leadership and direction to the Health and Safety Committee and Health and Safety Representatives, ensuring that they understand their role and meet their legislative obligations
• Provide expert advice to Council team members with responsibility for the safety of public users of Council facilities
• Establish and maintain strong relationships with managers, supervisors, and team members across the organisation, ensuring that all parties have a clear agreement and understanding of their respective roles and accountabilities to reduce risk and injury and ensure a safe workplace
• (Collaborate with Leaders and enable their capability to create, review and monitor SWMS, SOPs, generic risk assessments and incident and hazard reports)
• Act as Council's liaison with Work Health and Safety Queensland
• Develop relationships with a range of external organisations, including Workplace Health and Safety Queensland, Electrical Safety Office, Local Government Workcare, professional networks, health and safety advisors and consultants, and other local governments to keep abreast of developments in health and safety practice
• Supervise the WHS Officer with respect to achieving agreed performance standards, team goals and contribute to a constructive culture
• Perform role of Fire Safety Advisor to ensure compliance with legislation, training, and organisation of Fire Wardens
• Implementation of the WHSMP from the National Audit Tool achieving ISO45001 status
• Reduced Statutory workers Compensation claims to One claim over the preceding six months
• Health and Safety Management, Systems and Reporting
• Develop, implement, and review the health and safety management system, including standards, policies and procedures and supporting systems, ensuring that all relevant legislative and regulatory requirements and standards are met
• Develop health and safety unit operational plans to achieve the objectives of the Health & Safety Strategy and People & Culture annual business plans
• Assist with the preparation of annual health and safety budget and financial forecasts, monitor expenditure, and ensure funds are effectively utilised within budget constraints
• Ensure that rigorous health and safety audits, inspections and investigations are conducted, and that appropriate risk identification, assessment and control measures are in place
• Ensure that breaches of standards or procedures and any non-compliances or observations are investigated, resolved, corrective actions taken, and learnings identified and disseminated across the organisation
• Analyse health and safety related information and prepare regular reports for the Manager, Executive Management Team, Health and Safety Committee or external authorities on activities and KPIs
• Establish, monitor, and review Monthly Action Plans (MAPS) with Council leaders
• Establish and review emergency and evacuation procedures and provide ongoing education and training to team members across all areas of Council
• Undertake random drug and alcohol testing, testing for cause and return to work testing in accordance with the Drug and Alcohol Policy and procedures
• Review contractor WHS documentation for compliance and conduct work site inductions on contractor-controlled work sites
• Monitor and ensure the effectiveness of Council's safety equipment and personal protective equipment
• Develop traffic management plans (as required) and conduct surveillance of traffic management work sites and report any-non compliances
• Health and Safety Education and Training
• Engage with management and team members on health and safety issues and programs, communicate and promote effective health and safety practices
• Determine the health and safety training needs of the organisation, then assist to establish the health and safety training program - Work Health and Safety Committee members, first aid attendants and fire wardens, employee statutory safety training and plant operation, Construction White Card training
• Coordinate and ensure education systems are in place to achieve ongoing compliance and the maintenance of a safe work environment
• In collaboration with the Co-ordinator Skills Development, maintain and monitor a register of safety related employee training, licenses, and qualifications to ensure compliance and currency
• Supervise programs that will promote the health and wellbeing of staff
• In collaboration with the WHS Advisor, ensure that inductions, toolbox training (and refreshers) and other appropriate forms of training are provided for all team members, apprentices, trainees, contractors, volunteers, students, job placement participants and visitors, educating them regarding their WHS obligations
• Injury Management & Workers Compensation
• Act as the Council representative in the coordination of workers compensation arrangements and the return-to-work programs, in partnership with the People & Culture Business Partners
• Monitor and analyse workers compensation claims and incident reports and develop appropriate responses, including preventative actions and health and safety programs
• Manage relationships with external service providers, including the workers’ compensation insurer and consultants to ensure optimisation of services provided while minimising costs
• Manage and maintain all of Council's personal injury investigations for claims in conjunction with Local Government Workcare

• Recommend and implement the organisation’s health, safety, and training policies and procedures
• Advise senior management of the implications of health and safety actions
• Control and develop all aspects of safety and training functions encompassing work instruction, risk assessments, incident, and accident investigations
• Advise Senior Management about the overall state of Health and Safety on site
• Maintain positive relationship with the Division of Workplace Health and Safety and accompany and assist Division Inspectors in performing their duties whilst on the plant
• Report all workplace incidents or immediate Workplace Health & Safety risks to Senior Management
• Continue implementation and development of a positive SAFETY culture across all areas of the site
• Ensure Quality / Safe Work Instructions (QSWI’s) are implemented, relevant and updated as needed
• Ensure that all safety issues are managed in a manner which eliminates / reduces the risk of injury to employees, contractors, and visitors to our site
• Maintain and continually improve the “Site Safety Management System” to meet compliance and “Best Practice” guidelines
• Ensure Risk Assessments are completed in a timely manner (new/improved equipment, change in job etc.)
• Ensure that department trainers and management have timely access to updates and / or implementation of new QSWIs
• Participate in the development / delivery of training regarding Health and Safety
• Maintain MSDS / Dangerous Goods and Hazardous Substances manifests
• Conduct inspections of the workplace to identify hazards and unsafe/unsatisfactory practices and/or conditions
• Report all / any hazards and unsafe / unsatisfactory Health and Safety practices to relevant parties
• Chair of the monthly Safety Committee Meeting & ensure minutes are issued
• Encourage and develop skills of committee members
• Develop criteria for the WH&S committee
• Ensure that all items identified through the Safety Committee are actioned where necessary
• Record Hazard & Near Miss reports on the Safety Management System
• Investigate all workplace incidents with department managers, injured workers etc
• Report incidents / injuries to the Division of Workplace Health & Safety
• Ensure regulatory Environmental compliance
• Report all environmental incidents to Senior Management
• Ensure that all safety and environmental compliance reports are investigated and actioned in a timely manner
• Submit reports to NPI, NGERS, Smart Energy Saving Program
• Ensure all environmental testing is done in accordance with the Swickers Environment Management Plan as updated periodically
• Report testing result to Senior Management and DERM
• Submit annual report to DERM
• Advise Management on Environmental issues on a regular basis and offer recommendations for improvement
• Offer Management solutions to Environmental issues in line with “Best Practice” guidelines
• Be proactive in managing the Environmental requirements for the business
• Carry out any other reasonable and lawful directions that may be given from time to time by the company
• Demonstrate and exercise a commitment to promote, develop and improve the health, safety, environment and welfare of our people and animals
• Significant reduction in LTIFR, utilising the Dupont Safety Model.
• Evaluated instructor performance during classes and provided feedback as needed.
• Researched emerging trends in corporate learning solutions and technologies.
• Developed instructional materials such as presentations, videos, simulations and online courses.
• Ensured compliance with Psychosocial Code of Practice

• Guided managers on disciplinary action and performance management.
• Reviewed job descriptions, identified necessary changes and updated accordingly.
• Created training materials for new hires and provided orientation sessions.
• Analysed workforce data to develop strategies that address recruitment needs.
• He maintained confidential personnel files following applicable laws and regulations.
• Conducted investigations into workplace complaints or grievances raised by employees.
• Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.

• Hybridised human resources management and workplace health and safety role managing across 16 sites across Queensland, Northern Territory and Western Australia
• Developed management competencies for all management role and developed training programs to cultivate the competencies through training plans
• Provide professional and articulate advice on a range of relevant acts including Fair Work Act2009 and Industrial agreements – EBA’s
• Contribute to a strong performance culture by implementing systems and procedures that manage drive and review performance process including Leadership Development Program
• Consolidate and analyse employee training plans and other information and provide recommendation and inputs for annual budgets and other initiatives
• ICAM Lead investigator – providing detailed reports for State/Territory WHS Regulators
• Provide a consultancy and advisory service to management and employees on HR management issues
• Return to Work Coordinator
• Achievements
• Development of the CPC Competency Framework
• Development of human resource policies and procedures
• Preparation and delivery of human resources and workplace health and safety reports to both National and International Board
• Development of People Management Handbook
• Implementation of police checks and psychometric screening for recruitment onboarding
• Implementation of enable HR and MyOSH – human resources and workplace health and safety software systems
• Reduced premiums in QLD by 18% and NT/WA by 14%
• Reduced Workers Compensation claims by 53% over an 18-month period across the whole business.

• Excel in a hybrid role that focuses on human resource management and workplace health and safety in an agribusiness environment across two states, Queensland, and New South Wales
• Administer over payroll, workforce planning, rostering and salaries
• Facilitate quarterly audits focused on all aspects of WHS legislation across all sites, and incorporated results in monthly safety committee meetings to identify non-conformance
• Effectively manage the HR lifecycle of recruitment, organisational development, on-boarding and retention across the business, workplace health & safety utilising HR & WHS metrics
• Performance management including complex investigations
• Advisor to Rehabilitation and Return to Work Coordinators (RRTWC) extensive liaison with QLD WorkCover – including, return to work plans, appeal processes and managing difficult cases
• Review and development of policies and procedures to align with business strategies and objectives
• Achievements
• Successfully negotiated and facilitated lodgement of the Gunnee Enterprise Bargaining Agreement n t for 2014 New South Wales and Grassdale/Pinegrove Enterprise Bargaining Agreement for 2015 through Fair Work Commission
• Developed Anti-Bullying and Sexual Harassment Policy and Procedure with attention to detail
• Implemented Training Needs Analysis and maintained associated training calendar across all sites to ensure corporate compliance
• Advanced Workplace Health and Safety, Employee and Contractor Safety Induction videos, SOPs, Human Resources policies, procedures, and documentation as a corporate directive
• Established a Drug and Alcohol Policy and Procedure including testing to AS/NZ 4308:2008
• Development of Verification of Competency (VOC) training packages for all high- risk equipment across all sites

• Engaged in the development and facilitation of key leadership and professional development programs to Laos Nationals and Expatriate staff
• Rolled out local and corporate training initiatives as part of the organisational strategic plan
• Achievements
• Developed and facilitated the implementation of the Supervisor Development Program for Laos Nationals, the first of its kind in Laos
• Successfully trained 55 Laos Supervisors over 18 months during the lifecycle of the program
• Provide high-level HR advisory services to Senior Management and Corporate division
• Devised training plans for 450 job roles, identifying eight key developmental areas for progression to achieve mastery within the role’s lifecycle
• Served as the administrator of Intuition, a training database for all staff (4000), including competency mapping for recognition of prior learning (RPL) and of current competencies (RCC)
• Designed professional development programs including Cultural Awareness, Time Management, Report Writing, Presentation Skills, and Utilising Multi Modal Techniques
• Implemented Training Needs Analysis across business, achieving compliance and consistency
• Continuously improved through internal auditing of both ISO9001 and ISO14001 accreditation, saving the organisation $18 million
• ICAM Lead Investigator for whole of mine – providing detailed reports of root cause analysis

• Coordinated the training needs of over 270 staff including new officer recruitment
• Administered staff training according to Queensland Corrective Services Academy RTO standards and procedures
• Designed, implemented and reviewed the effectiveness of all training and development programs
• Evaluated and allocated training and development resources and coordinated operative entry-level programs to ensure the successful transition of new staff
• Provided knowledgeable training and development consultancy to management
• Effectively managed the ongoing development of trainers and assessors on behalf of the Queensland Corrective Services Academy RTO
• Established a network of internal and external trainers and assessors to ensure processes and tools were by industry benchmarks
• Conducted annual training needs analysis, annual training plan and training calendar
• Coordinated and delivered staff inductions and centre placement programs
• Achievements
• Received Australia Day Award in 2008 for innovation and creativity in developing a training database to be utilised across all Queensland correctional centres
• Selected to develop and facilitate internal audit policy and procedure for all correctional centres within Queensland and received recognition from the Queensland Corrective Services Director for outstanding performance.

• Responsible for staff establishment, staff training and workplace health and safety
• Provided high-level advice and expertise to management on contemporary human resource management issues including Industrial Relations
• Offered guidance to management on contemporary human resource management issues and the interpretation and application of HR initiatives in a Unionised environment
• Maintained updated knowledge and awareness of contemporary management practices, particularly about equity and diversity and Code of Conduct
• Closely monitored the establishment reports and advised relevant centre managers of variations
• Assisted centre management with preparing business plans and related documents for changes to the establishment and allocating resources to meet centre needs
• Investigated ER/IR cases that were complex and ambiguous, within a unionised workforce
• Oversaw staff training, rostering and workplace health and safety functions in the centre
• Integrated feedback from staff and line managers to ensure effective rostering
• Assisted the Queensland Corrective Services Academy by utilising the centre to train new Custodial Officers and adhere to RTO policies and procedures
• Achievements
• Assisted in the development of a business plan for the centre to reduce costs by $1.5 million
• Maintained a high degree of staff awareness with static and dynamic security through the implementation of weekly training sessions and morning toolbox meetings
• Developed an HR Auditing tool to be used across all custodial sites within Queensland
• Awarded Australia Day Award for Innovation and Creativity for the development of a Human Resources Database (Training and Development).

• Administered and instructed offenders in vocational courses
• Conducted comprehensive vocational assessments of offenders (literacy, numeracy and learning styles focusing on responsivity and personal development)
• Devised career plans for staff to assist with centre succession planning
• Researched and maintained knowledge of current and emerging trends and practices concerning adult corrections and the delivery of rehabilitation and reintegration services
• Achievements
• Successfully designed, planned, facilitated and evaluated vocational training programs
• Accomplished the creation and development of 300 career plans for staff.

• Responsible for the administration and monitoring of Employment Services Contract 3 within the South Burnett Region
• Managed extensive administration and ensured audit compliance whilst under contract to the Department of Employment and Workplace Relations
• Achievements
• Achieved a 4-star rating in a rural area where the average was 3 out of 5 for other providers
• Designed, planned, facilitated and evaluated vocational training programs as part of Mission Australia’s Registered Training Organisation
• Maintained outreach services to Indigenous Australians at Murgon and Cherbourg and provided training employment and career counselling opportunities
• Demonstrated high-level administrative compliance and financial delegation, receiving commendation from the Minister of Employment and Workplace Relations for local initiatives.

• Instructed in areas of agriculture and business studies from accredited training packages to AQTF standards
• Achievements
• Achieved a high competency success rate for all cohorts
• Facilitated Indigenous agriculture program in conjunction with the Department of Employment and Training
• Utilised CDEP participants to assist with the completion of Certificate II in Agriculture
• Assisted with outreach teaching in the South Burnett region for User Choice students, achieving a 98% sign-up rate for all enquiries
• Conducted self-audits and institute course audits monthly to ensure compliance with Quality Assurance ISO 9001 standards.

• Supervised and directed work activities of staff within a mixed agricultural corporation
• Oversaw annual recruitment and directed training of permanent and seasonal staff
• Monitored budgets and prepared accurate and detailed financial reports
• Ensured the safe usage of chemicals and biological applications according to SDS.