Dean Olsson
Melbourne,VIC
Summary
A Hospitality Professional committed to collaborating with colleagues to cultivate an inclusive and empowering work environment. Demonstrated strengths lie in cultivating and nurturing relationships with stakeholders, clients, employees, and customers, particularly within dynamic, fast-paced settings. Aligned with this commitment is a fervent drive to deliver experiences that align with personal vision and values, operating with pride, passion, and a forward-thinking approach towards achieving excellence.
Overview
8
8
years of professional experience
Work History
Director
OC Bar Pty Ltd
04.2022 - Current
- Overseeing operation of multiple sites across Melbourne Metro area.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service and experience.
Venue Manager
Laundry Bar
09.2020 - 02.2022
- Interacted well with customers to build connections and nurture relationships.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Supervised events from start to finish using effective crowd control methods.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Tour Manager
Merkules (Canada)
09.2019 - 10.2019
- Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.
- Liaised directly with venue management, promoters, sound technicians, and other key personnel to ensure the smooth operation on show day.
- Utilized effective time management skills to alleviate the stresses of arrival for all members of the touring party, coordinating transportation arrangements to venues, hotels, airports, and restaurants.
- Managed stock control of merchandise, including sales, banking, and delivery of merchandise between show venues.
General Manager
Capitol Corp
05.2016 - 09.2019
- Managed the operations of several prominent live music and Nightclub venues in Perth, including Amplifier, Capitol, The Edison, and Metropolis Fremantle.
- Collaborated with brand representatives, establishing strong relationships and executing marketing strategies and training initiatives to maximize product reach and increase sales through enhanced knowledge and exposure.
- Developed and maintained staff rosters, overseeing a team of 30 to 40 employees on a weekly basis.
- Liaised with authorities, ensuring timely and professional responses to inquiries and regulatory matters.
Education
High School Diploma -
Maitland High School
Maitland, NSW11.2006
Skills
- Problem Solving
- Client and customer experience specialist
- Creating reactions and capturing emotions
- Stress management
- Working under pressure
- Self awareness and culture development
- Team building and training through leadership
Hobbies
- Surfing
- Skating
- Gym & Fitness
- Live Music
- Tattoos
- Street Wear & Culture
Timeline
Director
OC Bar Pty Ltd
04.2022 - Current
Venue Manager
Laundry Bar
09.2020 - 02.2022
Tour Manager
Merkules (Canada)
09.2019 - 10.2019
General Manager
Capitol Corp
05.2016 - 09.2019
High School Diploma -
Maitland High School
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