Dean Querin
Summary
- Over 15 years of experience in operational and customer focussed roles
- Substantial exposure in managing client relationships
- Passionate about continual improvement
- Strong planning skills – maintaining operating schedules and coordinating the work of various departments to achieve targets.
- Skilled at improving operational processes to support improved customer experience
- Time management skills – proven track record of exceeding KPIs within environments of multiple deadlines.
Overview
18
18
years of professional experience
Work History
Four Mile
01.2019 - Current
- NEED DAILY WORK PLANS AND HOW YOU ARE JUDGED??
- ALSO NEED INFO ABOUT CUSTOMERS/TEAM INITIATIVES ETC
- ALSO INFO ABOUT INCENTIVES AND THE SCOREBOARD AND HOW THE SCOREBOARD WORKS........AND HOW YOU ARE PLACED WEEKLY/MONTHLY ETC.
Personal Internation travel
01.2016 - 01.2018
- Manage and coordinate a team of 8 Landscapers & other workers in Western Australia
- This team manage 160 Display Homes per fortnight
- Address any OH&S issues and communicate through the Team and Management
- Plan and run Toolbox meetings with Teams to ensure that deadlines are met
- Responsible for ordering of garden plants and necessary products including machinery parts etc
- Maintain display homes and large Commercial properties for 8 different companies which requires good communication and coordinating skills. These include:
- Dale Allcock
- Celebration Homes
- Homebuyers Centre
- Atrium Homes – recently worked on the winner of Display Home of the Year
- APG
- Seacrest Homes
- Momu Homes
- THIS CAN BE USED IF YOU NEED TO DEPENDING ON THE JOB YOU APPLY FOR ??
Operations Manager
Secure Parking, Western Australia
Western Australia
01.2012 - 01.2016
- Developed growth strategies to achieve sales and revenue forecasts including the acquisition of new clients.
- Built the WA Secure Parking portfolio from 1 car park to over 30 parks through a sustained approach to business development and relationship building.
- Developed and implemented a program to reduce costs and improve operating efficiencies to achieve annual budgets. Achieved budget year on year, successfully reducing operating costs.
- Operating over 250 secure parking car parks throughout Australia and New Zealand.
- AS MUCH AS THIS WAS YOUR BEST ROLE, IT WAS A LONG TIME AGO, AND ALSO SINCE THEN YOU HAVE DONE OTHER ROLES THAT ARE NOT OPERATIONAL.........SO THAT CAN CREATE QUESTIONS BY POTENTIAL EMPLOYER........and it is so long ago now that no one is really interested!
Consultant
Secure Parking, North Sydney
North Sydney
01.2008 - 01.2012
- Provided assistance on a range of customer issues across the Australian network of Secure Parking car parks via video/audio hook-up.
- Aimed to provide a speedy resolution of issues, talking customer through the appropriate process for immediate remedy.
- Analysed recurring problems with a focus on implementing technical and process improvements to provide customers with quicker access to solutions.
- Implemented improvements in the overall education of control centre employees through developing an onsite training program that ensured employees each had field time within the portfolio of carparks.
- Managed the control centre data base and updated computer systems to ensure accurate knowledge management.
- National Control Centre
Education
HOTEL LICENCEE
TAFE NSW
NSWCertificate IV - Hotel Management
TAFE NSW
NSWHigh School Diploma -
St Patricks College
STRATHFIELD Skills
Prioritized customer needs to enhance service delivery and satisfaction
Demonstrated unwavering commitment and diligence in all tasks undertaken
Collaborated with team members to share insights and experiences related to work and customer interactions Supported various strategies to enhance business retention and achieve positive outcomes
Cultivated strong relationships through natural interpersonal skills
Cultivated strategies to secure new business opportunities
Optimized scheduling and prioritization of tasks to enhance productivity
Assisted in managing multiple tasks simultaneously to support team objectives Coordinated daily activities to ensure smooth workflow Provided support in prioritizing tasks to meet deadlines
Demonstrated proficiency in managing multiple tasks simultaneously under tight deadlines
Demonstrated exceptional communication skills to facilitate effective collaboration
Timeline
Four Mile
01.2019 - Current
Personal Internation travel
01.2016 - 01.2018
Operations Manager
Secure Parking, Western Australia
01.2012 - 01.2016
Consultant
Secure Parking, North Sydney
01.2008 - 01.2012
HOTEL LICENCEE
TAFE NSW
Certificate IV - Hotel Management
TAFE NSW
High School Diploma -
St Patricks College