Dean Rowan
Brisbane
Summary
Demonstrates strong analytical, data entry, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Storeperson
GPC Asia Pacific
05.2025 - Current
- Operated forklifts and pallet jacks to efficiently transport goods within the warehouse.
- Managed inventory control systems to ensure accurate stock levels and timely replenishment.
- Coordinated receiving and inspection of incoming shipments, verifying quality and compliance with standards.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Production Labourer – Laminate Cutting & Inventory Control
MultiForm Benchtops & Joinery
09.2024 - 05.2025
- Accurately measure and cut laminate materials based on provided job plans and measurements.
- Monitor laminate sheets for defects, maintaining a consistent standard of quality and precision.
- Overseeing stock control, maintaining accurate records and ensuring inventory was up to date.
- Forklift operating for organization of pallets and emptying of bins on site.
- Manually lift and handle large laminate sheets and benchtops along production line.
Landscaping Labourer
Landscape Solutions
09.2024 - 09.2024
- Operated hand and power tools to complete tasks such as digging, planting, mulching, and laying sod.
- Maintained grounds by mowing, trimming, pruning, and removing debris, contributing to the upkeep and visual appeal of commercial properties.
- Operated various landscaping equipment including mowers, trimmers, and blowers to maintain grounds.
Home Loan Specialist
Lendi Group
01.2024 - 09.2024
- Conduct phone and online interviews with customers to explore their financial and banking needs, enabling tailored product and service recommendations aligned with their goals.
- Entered and verified sensitive client information across multiple digital platforms, streamlining workflow and reducing processing errors.
- Managed multiple loans simultaneously while maintaining high levels of organization and attention to detail.
- Maintained excellent communication with clients throughout the loan process, addressing concerns and answering questions promptly.
- Guided clients through mortgage application process, ensuring compliance with regulations.
- Collaborated with 25+ different lenders to negotiate favourable terms for clients' home loans while adhering to all lending and banking guidelines and policies.
Lending Specialist
Bank of Queensland
08.2022 - 11.2023
- Efficiently gather, review, and compile all required loan documentation, financial statements, and income records to streamline application processing and ensure timely submission to the credit assessment team.
- Analyse borrower financials to assess creditworthiness and mitigate risk.
- Leveraged digital tools and systems to organise, access, and process client documentation, improving turnaround time and client service quality.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
Customer Relationship Specialist
Bank of Queensland
06.2021 - 08.2022
- Fostered strong customer relationships, enhancing satisfaction and loyalty through personalized service.
- Facilitated conflict resolution, addressing customer concerns efficiently to maintain trust and engagement.
- Utilised CRM and loan processing systems to accurately input, update, and manage client data, ensuring compliance with regulatory and internal standards.
- Managed end-to-end data handling through internal systems, enabling efficient client onboarding and application tracking.
Employment Consultant
WISE Employment
10.2020 - 06.2021
- Schedule and attend up to 15 appointments, either face-to-face or over the phone, per day.
- Manage a caseload of 80+ people in my designated area and provide quality service to each customer through forward planning of appointment and tasks to complete to ensure each encounter is effective to generate further outcomes.
- Communicate effectively between customers and suitable employers in order to provide customers with as many employment opportunities as possible.
- Follow all guidelines, policies and procedures in the performance of duties to ensure compliance. Holding myself and customer accountable to fulfill their obligations and requirements.
Senior Customer Relationship Manager
Credit Corp Services
05.2016 - 10.2020
- Provide support for Team Performance Manager (TPM) on a daily basis with generating and analysing different performance reports to identify a team focus and increase productivity and outcomes.
- Daily support and training to other staff by answering frequent questions around performance and compliance, supporting difficult phone calls, all while maintaining daily and monthly KPI’s and targets.
- First point of escalation for disputes to seek a swift resolution.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Follow all guidelines, policies and procedures in the performance of duties to ensure compliance.
Education
Associate Degree - Business
University of Southern Queensland
04-2025
Certificate IV - Finance And Mortgage Brokering
The National Finance Institute
01-2024
Certificate III - Financial Services
TAFE NSW
11-2016
Certificate IV - Financial Services
TAFE NSW
03-2019
Certificate II - Electrotechnology
AUSINET
02-2025
Skills
- Documentation review
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Customer relations
- Microsoft office
- Data entry
- Computer literacy
Certification
- Current White Card
- Unrestricted QLD Manual Drivers License
- LF Forklift License
Timeline
Warehouse Storeperson
GPC Asia Pacific
05.2025 - Current
Production Labourer – Laminate Cutting & Inventory Control
MultiForm Benchtops & Joinery
09.2024 - 05.2025
Landscaping Labourer
Landscape Solutions
09.2024 - 09.2024
Home Loan Specialist
Lendi Group
01.2024 - 09.2024
Lending Specialist
Bank of Queensland
08.2022 - 11.2023
Customer Relationship Specialist
Bank of Queensland
06.2021 - 08.2022
Employment Consultant
WISE Employment
10.2020 - 06.2021
Senior Customer Relationship Manager
Credit Corp Services
05.2016 - 10.2020
Associate Degree - Business
University of Southern Queensland
Certificate IV - Finance And Mortgage Brokering
The National Finance Institute
Certificate III - Financial Services
TAFE NSW
Certificate IV - Financial Services
TAFE NSW
Certificate II - Electrotechnology
AUSINET
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