Dean Yates

I was responsible for a range of Hospitality, Business and Retail courses throughout NSW for the last 15 years. This role involved securing training venues, delivering quality tailored training programs, providing constructive feedback to all participants throughout Sydney, ACT and lower south coast regions.

The course's offered were :

RSA & RCG

Safe Food Hygiene

Barista

Customer Service

Certificate's III & IV in various Retail and Business qualifications.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

• Managed team of 30 + employees to maintain smooth-running operations of shop floor.
• Facilitated open communication between all factory departments, leading to increased collaboration and more efficient problem solving.
• Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
• Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.