Summary
Overview
Work History
Education
Skills
Strengths
Timeline
Generic

DEAN ZANFORLIN

Melbourne,Australia

Summary

Experienced sales executive with a strong background in B2B, B2C, and business development. Skilled in valued solution selling, with a proven ability to unlock and build new markets. Advocating solutions and identifying customer needs, consistently achieving positive business and customer outcomes. Thrives on forging strong relationships and uncovering hidden value through meticulous attention to detail.

Overview

14
14
years of professional experience

Work History

Client Director

Teamified
04.2024 - Current
  • Successfully Transferred my knowledge of the Transport, Manufacturing and Warehousing sectors into the Offshoring hiring model by leveraging my industry connections and securing over 200 support roles in the last 11 months.
  • Instituted the Teamified partner program to 85+ referral partners, comprising investors, VC funds, advisors, and founders, thus driving influence within the tech industry and contributing to over $500K ARR
  • Effectively led the sales and marketing team to achieve $50-$75k MRR growth by way of applying strategic marketing initiatives and facilitating generation campaigns
  • Manage and oversee client engagement activities, fundraising initiatives, and regular events resulting in the strengthening of partnerships and generating business opportunities

GM - Growth & Customer Success

Empiraa
01.2022 - 04.2024
  • Part of the foundation team to launch Empiraa
  • Headed all sales GTM strategies with a strong focus on partnerships, lead generation, customer acquisition, retention and experience
  • Collaborated on all aspects of the business with sales and marketing being my highest priority
  • Sales team management, hire, coaching, succession planning and support
  • Cold outreach lead generation, pipeline management and forecasting
  • Product demo, needs analysis and solution based selling
  • Unlocking new and emerging markets via C-Suite and ELT decision makers
  • KPI result driven
  • Identifying and establishing meaningful partnerships
  • Initiated and executed bespoke industry specific marketing campaigns
  • Maintained a dynamic and changing environment, quickly learning and adapting to new processes, systems and industries

Regional Sales Manager

ECCO Safety Group
01.2016 - 01.2022
  • Lead Aftermarket territory sales manager for VIC, TAS, NSW and WA
  • Maintaining and growing multi million dollar national accounts annually
  • Developed strong relationships with head office accounts and decision makers
  • Demonstrated exceptional product knowledge with a vision for forecasting and production lead times
  • Executed and exceeded Monthly/Yearly KPI's and budgets
  • Worked collaboratively with all internal departments to achieve desired customer outcomes
  • Product demo and trade show experience, face to face relationship building

Customer Service Team Manager

StarTrack
01.2011 - 01.2016
  • Managed, coached and supported a 30+ Head dedicated Track and Trace/CX team
  • Responsible for maintaining industry standard AHT and call volumes
  • Call review and quality assurance compliance
  • Daily staff coaching, training and support
  • Maintained accurate and up-to-date customer records and communicated customer feedback to the ELT

Education

Lean Sigma 6 Certified -

Lean6
01-2017

Certificate IV Sales/Service/Retail Management -

AMA
01-2009

High School Education -

DSEV VIC High School
01.2001

Skills

  • Client engagement
  • Sales forecasting
  • Lead generation
  • Partnership development
  • B2B sales
  • Customer acquisition
  • Account management
  • Project management
  • Relationship management

Strengths

  • Sales Driven, I thrive on creating new opportunities. Always learning and adapting to better myself and in turn create as much value in return.
  • Relationship Builder, I genuinely love meeting people and building strong relationships. An attentive listener always looking to find a connection and provide a positive experience.
  • Relentless, I believe continual motion is the true strength of sales. To have the ambition and determination to keep pushing through to find the magic and achieve a positive result.

Timeline

Client Director

Teamified
04.2024 - Current

GM - Growth & Customer Success

Empiraa
01.2022 - 04.2024

Regional Sales Manager

ECCO Safety Group
01.2016 - 01.2022

Customer Service Team Manager

StarTrack
01.2011 - 01.2016

Lean Sigma 6 Certified -

Lean6

Certificate IV Sales/Service/Retail Management -

AMA

High School Education -

DSEV VIC High School

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DEAN ZANFORLIN