Deana Molinaro
Schofields,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Enthusiastic Homemaker With Over 6 Years Of -
Comprehensive Domestic Management Experience
Sydney, NSW
Customer Service Representative
Kmart
09.2015 - 04.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Cafe Worker
Armchair Collective
03.2015 - 09.2015
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Produced food and drink products adhering to company quality and quantity standards.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Accurately operated cash register to process customer payments.
Customer Service Representative
McDonald’s
06.2014 - 03.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Cashier
KFC
05.2014 - 06.2014
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
Hairdressing Apprentice
Boffa Hairdressing
01.2013 - 12.2013
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Educated customers on products to maximize benefits.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Offered exceptional service and support to walk-in and scheduled customers.
Education
NBSC Cromer Campus
Cromer, NSW01.2012
Stella Maris College
Manly, NSW01.2009
Skills
- Customer Service
- Problem-Solving Ability
- Calm and Professional Under Pressure
- Typing Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Representative
Kmart
09.2015 - 04.2016
Cafe Worker
Armchair Collective
03.2015 - 09.2015
Customer Service Representative
McDonald’s
06.2014 - 03.2015
Customer Service Cashier
KFC
05.2014 - 06.2014
Hairdressing Apprentice
Boffa Hairdressing
01.2013 - 12.2013
NBSC Cromer Campus
Stella Maris College
Enthusiastic Homemaker With Over 6 Years Of -
Comprehensive Domestic Management Experience
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