Summary
Overview
Work History
Education
Skills
Interests
Work Preference
Work Availability
Timeline
Generic
Deann Teunon

Deann Teunon

Customer service
NAMBOUR,QLD

Summary

Adapt at managing high-stress situations, enhanced customer satisfaction at Probecx by swiftly resolving complex issues, demonstrating exceptional problem-solving and communication skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
15
15

Customer service

Work History

Customer Service Specialist

Probecx
03.2021 - 07.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Machinist

Harmony J
07.2019 - 10.2021
  • Collaborated with team members, sharing knowledge and expertise in sewing techniques for improved performance.
  • Maintained a clean and organized work area, promoting a safe and efficient working environment for all team members.
  • Enhanced production efficiency by maintaining and operating sewing machines according to company guidelines.
  • Achieved accurate seam allowances using precision cutting tools, resulting in professional-grade finished garments every time.

Traffic Control Supervisor

Traffic Management People/Traffix
08.2016 - 05.2019
  • Operated and safely navigated company vehicles to transport materials and equipment to job site.
  • Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
  • Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
  • Maintained traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
  • Ensured smooth traffic flow by promptly addressing any issues or concerns raised by motorists, pedestrians, or construction workers.
  • Championed a proactive approach to incident management by analyzing trends and implementing preventative measures to reduce potential risks.

Education

Year 10 -

Coolum State High
Coolum Beach, QLD

Certificate III - Security

East Coast Security
Maroochydore, QLD
05-2018

Skills

  • Good communication skills
  • Customer Relations
  • Data Entry
  • Problem-solving abilities
  • Product and service solutions
  • Critical Thinking
  • Call Center Operations
  • Customer Education
  • Delivery Driver
  • Food prepartation

Interests

  • Watching Movies and TV Shows
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Pool, currently Captain of a all womens league team once a year opportunity to represent Qld in League pool
  • Socializing by Karaoke, Music

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingCareer advancement4-day work weekCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Service Specialist

Probecx
03.2021 - 07.2024

Machinist

Harmony J
07.2019 - 10.2021

Traffic Control Supervisor

Traffic Management People/Traffix
08.2016 - 05.2019

Year 10 -

Coolum State High

Certificate III - Security

East Coast Security
Deann TeunonCustomer service