Deanna Browne

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Removed trash, debris and other waste materials from premises.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Provided assistance to other staff members with cleaning of difficult areas.
• Organized and used industrial cleaning products following strict safety procedures.
• Inspected building for potential safety hazards, reporting identified concerns to supervisor.
• Supervised supplies in inventory and submitted reorder requests.
• Operated buffers to clean and polish floors.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reported issues to higher management with great detail.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Remained calm and composed in tense situations involving angry or upset customers.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Operated POS system to process payments and provide receipts.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Supervised five co-workers and worked to improve staff wellbeing and productivity.
• Assisted with general maintenance of store to keep environment perpetually clean and presentable.

• Used software programs ZOHO and ESS
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Recorded, digitized and distributed meeting minutes for all staff meetings.
• Upheld high level of professionalism and discretion with both clients and staff,

Offered advice and assistance to customers, paying attention to special needs or wants.

• Handled customer inquiries and suggestions courteously and professionally.
• Responded to customer requests for products, services, and company information.
• Operated cash register promptly to process customer purchases.
• Cleaned store to meet high level of cleanliness to maintain food safety regulations.
• Restocked shelves, recovered and rotated stock.
• Prepared and packed customer orders.
• Assisted with closure of store.