Deanna Hawker
PO Box 1161, Horsham
Summary
Results-driven professional with a keen eye for detail and a commitment to excellence. Proficient in system development and maintenance, adept at managing workload efficiently, and skilled in report preparation. Passionate about enhancing value through meaningful interactions, leveraging strengths, and ensuring quality assurance in all work experiences.
Overview
16
16
years of professional experience
Work History
Acting MACNI Coordinator
Department of Families, Fairness and Housing
07.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
Senior Vacancy Coordinator
Department of Families, Fairness and Housing
08.2021 - 06.2023
- Provide pathway support, guidance, and mentoring to all who need it, including participants, families, and service providers as to the steps and processes to complete and apply for Specialist Disability Accommodation (SDA).
- Receive, collate, and screen SDA applications.
- Schedule, chair and record minutes for Vacancy Panel meetings with various stakeholders.
- Ensure compliance with relevant legislations, Code of Conduct and Public Service values.
- Ensure integrity and positive outcomes for participants residing in SDA, including risk mitigation.
- Manage the balancing of needs and preferences of National Disability Support Scheme (NDIS) participants seeking SDA, with the needs and compatibility of the existing residents.
- Build and maintain positive relationships with key stakeholders to facilitate a partnership approach.
- Keep accurate and complete records of work activities in accordance with legislative requirements and the department's records, information security, and privacy policies.
Field Manager – Census 2021
Australian Bureau of Statistics
05.2021 - 10.2021
- Managed and lead a team of eight Census Field Officer in a 100-kilometre geographical radius.
- Completed “Train the trainer” training prior to facilitating Census Field Officer training for 13 Officers (included five Officers from another team).
- Assisted with the recruitment and engagement of Census Establishment Officers to facilitate the enumeration of establishments and non-private dwellings such as hospitals and aged care facilities.
- Visited households that had escalated for action, providing direction and encouragement to complete household Census forms.
- Supported Field Officers with procedural and on the ground support.
- Communicated regularly with the centralised Field Operations Management team about any issues and enumeration progress in allocated area.
- Reviewed and completed administration forms including training modules, timesheets and travel claims.
Senior Support Coordinator
Department of Families, Fairness and Housing
07.2018 - 08.2021
- Supported the implementation of National Disability Support Scheme (NDIS) Plans per NDIS Act 2013 guidelines.
- Preparation and delivery of Service Agreements with participants and service agencies.
- Monitored and maximised NDIS budget for each participant.
- Led the sourcing of new opportunities for participants to access supports deemed reasonable and necessary, whilst maintaining individual capacity building.
- Liaised with National Disability Insurance Agency (NDIA) directly, establishing strong network for collaborative relationships and participant outcomes.
- Collaborated with interdisciplinary teams to provide comprehensive support services for participants, improving outcomes across multiple domains.
- Managed the preparation and lodging of periodic review documentation to NDIA.
- Coordinated information provision and staff support with newer colleagues.
Adviser (Secondment)
Department of Health and Human Services
12.2018 - 09.2019
- Handled service agreement management including monitoring, performance evaluations, service improvement, quality and safeguarding, provision of local intelligence, and briefing.
- Advised service providers on how to improve their performance to meet contractual obligations (funded targets).
- Communicated service agreement requirements with Community Service Organisations, ensuring compliance utilising the Funded Organisation Performance Monitoring Framework.
- Conducted Desktop Reviews, Service Plan, and Organisational assessments.
- Supported the local implementation of innovative service delivery models and new program and policy directions, initiatives, and projects.
- Advised organisational awareness to establish formal and informal influencing relationships and decision-making processes.
- Established and maintained relationships with people at all levels, across business areas, functions, and organisations to build trust consistent with departmental values and standards.
Advanced Case Manager & Planner
Department of Health and Human Services
08.2009 - 07.2018
- Contributed to the development of Disability Client Services unit.
- Managed Individual Support Package (ISPs) reviews and Futures For Young Adults (FFYA) programs, including the maintenance of two databases for recording and reporting to upper management.
- Supervised and mentored colleagues within the ISP and FFYA programs, including the allocation and monitoring of individual cases.
- Presented overview of both programs at whole staff meetings.
- Liaised directly with Disability Individual Support Administration (DISA) team to ensure Key Performance Indicators were sustained and/or improved.
- Managed FFYA Safety Net and ISP review waiting list.
- Maintained and supported a caseload of people with disabilities with complex support needs including clients through the Justice System.
- Managed the preparation and delivery of Justice Plans and Client Overview Reports, including goal planning and adherence of identified plan conditions as agreed by the court.
- Delivered case management processes including assessment, implementation, and review of supports including referral to community-based supports.
- Managed the completion of Screening Assessments, Worker Safety Assessments, Support Needs Assessments, and Independent Living Skills Assessments.
- Exhibited firm understanding of the various legislation and DHHS Standards that underpin working for the department.
Education
Master of Social Work (Qualifying) -
Federation University Australia
Advanced Diploma of Disability - undefined
Customised Training Pty Ltd
Post Graduate Certificate in Community Services - undefined
University of Ballarat
Diploma of Community Services - undefined
University of Ballarat
Skills
- Building relationships of equality and ensuring fair-exchange in all interactions by applying modern management practices such as a strengths-based, consultative, and enquiry-based approach
- Capacity to process vast amounts of ambiguous and multi-faceted information by assessing key attributes that inform the development of recommendations and processes that are readily usable across work teams
- Communicating in accessible language and actively listening to clients and stakeholders 1`to ensure beneficial outcome is met
- Strong contribution to culture, psychological safety, and creation of a sense of openness towards creating positive space
- Supporting implementation of recommendation of interventions that demonstrates person centred and strengths based service response influencing various stakeholders
Timeline
Acting MACNI Coordinator
Department of Families, Fairness and Housing
07.2023 - Current
Senior Vacancy Coordinator
Department of Families, Fairness and Housing
08.2021 - 06.2023
Field Manager – Census 2021
Australian Bureau of Statistics
05.2021 - 10.2021
Adviser (Secondment)
Department of Health and Human Services
12.2018 - 09.2019
Senior Support Coordinator
Department of Families, Fairness and Housing
07.2018 - 08.2021
Advanced Case Manager & Planner
Department of Health and Human Services
08.2009 - 07.2018
Advanced Diploma of Disability - undefined
Customised Training Pty Ltd
Post Graduate Certificate in Community Services - undefined
University of Ballarat
Diploma of Community Services - undefined
University of Ballarat
Master of Social Work (Qualifying) -
Federation University Australia
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