Deanna Herron

• Managed a team of pharmacy technicians and an intern, providing guidance and training to ensure adherence to best practice
• Maintained a clean and organized pharmacy workspace, adhering to strict sanitation guidelines for the safe handling of medications.
• Improved customer satisfaction by providing timely and accurate prescription processing, counseling on medication usage, and addressing any concerns or questions.
• Administration of vaccinations
• Ordering for dispensary

• Run pharmacy entirely on my own Monday - Friday 9-5pm (no other staff members)
• Improve patient outcomes by providing comprehensive medication therapy management and counseling.
• Streamline prescription filling process, maximizing accuracy and minimizing wait times for patients.
• Develop strong relationships with healthcare providers to optimize patient care and medication adherence.
• Answer all email and telephone inquires
• Complete all monthly blister packing for 25 patients
• In charge of ordering stock for dispensary and shop front
• Prepare methadone doses for all patients

• Passed both intern oral and written exam on first attempt
• Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
• Recommended OTC devices or medication options to help mitigate individual symptoms.
• Communicated potential issues and reactions to specific medications for patients ranging from children and teenagers to adults and geriatrics
• Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
• Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care
• Effectively prioritized tasks and organized workflow to increase efficiency
• Adhered to all pharmacy laws and code of ethics
• Improved patient outcomes by providing comprehensive medication therapy management and counseling.

Passed both intern oral and written exam on first attempt

• Allocated placement organized by UTS Master of Pharmacy

Roles included:

• Script dispensing via Z dispense,
• Re-stocking of OTC, S3 and S4 medicines
• Webster packing
• Stock take of dispensary

• Monitored inventory levels and notified pharmacist of items requiring reorder
• Provided friendly customer service at drop-off and pick-up counters.
• Counseled patients on new medications and OTC products.
• Communicated closely with patients, ensuring medical information was kept private.
• Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.

• Verified safety and accuracy of physician orders.
• Maintained strict compliance with relevant laws, regulations, policies, and procedures related to hospital pharmacy practice.
• Improved patient adherence to treatment plans by providing detailed consultations and tailored medication counseling.
• Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.

• Worked on service desk to provide lay-bys, returns, refunds as per Kmart protocol
• Worked with customers to understand needs and provide excellent service.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Oversaw daily operations to ensure high levels of productivity.
• Managed over 40 phone calls daily to address customer inquiries and concerns.