DEANNA NEWMAN
GWANDALAN,NSW
Summary
Friendly Records Clerk helps maintain document databases and assist other employees and clients find the documents and files that are needed. Knowledge of database management, data entry, and correspondence. Honest, reliable and committed to keeping an efficient filing system.
Tidy Records Clerk with a knack for organization, cleanliness and efficiency. Skilled in copying, faxing and sorting material in accordance to the filing system being used. Adept at handling incoming calls and communications through email.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
38
38
years of professional experience
Work History
Records Officer (Temporary Position)
Infopeople Pty Ltd - EHealth - NSW Ambulance
10.2023 - 01.2024
- Scanning of over 50 documents to be entered into Content Manager
- Preparing documents for scanning
- Entering 30 documents into Content Manager
- Assist in doing the incoming and outgoing mail
- Any other duties as required.
- Maintained strict confidentiality standards, ensuring the privacy of sensitive information for clients and employees.
- Facilitated seamless transitions between paper-based and electronic record-keeping systems by developing clear guidelines for staff members to follow during migration periods.
- Updated records with new information.
- Followed confidentially regulations to maintain privacy.
- Input data into computer programs and filing systems.
Receptionist
Brian Hilton Motor Group
04.2023 - 08.2023
- Entering 15 Vehicle Appraisals into Titan and Excel Spreadsheet
- Entering 15 Vehicle Appraisals into Sales Force
- Check Dealer Drive Daily Activity Report every day which relates to Test drives & loans of vehicle
- Update 10 Sales Log program when a dealer pack is being moved from the Dealership to Admin
- Transfer 7 leads received in Toyota TPR Program into Sales Force and allocated to the Sales Representatives available in the Toyota Dealership on the day
- Monitor the 70 emails in the reception inbox for leads or messages that require to be done daily
- Order stationery for the Toyota & Used Car Dealership.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Scrutiny Data Entry Temp
Randstad & NSW Electoral Commission
03.2023 - 04.2023
- Checking 500 Postal Votes for incorrect details regarding the voters details and the date received
- Date entry of 500 postal votes and larger ballot sheet.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Completed data entry tasks with accuracy and efficiency.
Receptionist/Admin
NSW Aboriginal Land Council (NSWALC)
03.2021 - 12.2022
- Answering 40+ calls through Microsoft Teams.
- Processed 20 invoices for payment
- Record documentation in Content Manager
- Processed equipment for pick up and delivery for TNT/FedEX
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Created spreadsheets as databases regarding different processes within the Workplace section.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Administration Officer
NSW Aboriginal Land Council
11.2018 - 08.2020
- Processed Invoice for payment
- Relieved on the switchboard
- Processed invoices for payment
- Record documentation in Content Manager
- Processed equipment for pick up and delivery for TNT/FedEX
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Created spreadsheets as databases regarding different processes within the Workplace section.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Administration Support Officer
Ngallu Wal Aboriginal Child & Family Centre
05.2013 - 12.2015
- Process cheque requisitions and distribute mail
- Liaise with companies around equipment or facility functions
- Stationary orders and maintenance
- Preparations for meetings, courses and groups incl
- Room set up, food & Beveridge orders, posters, worksheets, etc
- Customer relation duties e.g., greeting, service
- Switchboard and vehicle log management
- Foodbank online orders
- Kept clean workspace
- Office lock up and alarm setting
- Assisted in special event preparation e.g., NAIDOC, Health check days, etc.
- Streamlined office processes by implementing efficient filing systems and document management practices.
- Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
- Organized company events and meetings, ensuring smooth logistics and positive outcomes for all attendees.
- Maintained a professional office atmosphere by overseeing inventory, supplies, equipment maintenance, and cleanliness standards.
- Maintained strict confidentiality in handling sensitive company information and documents, ensuring secure storage and disposal procedures.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Performed wide-ranging administrative, financial and service-related functions.
Administrative Assistant
Juvenile Justice – Blacktown West/Penrith JJCS
03.2009 - 12.2012
- Panasonic KX-T7636 & Astra 4223 switchboard management
- Customer service and petty cash
- Documenting court reports and diaries, rosters and other correspondence required
- Creating client files
- Stationary orders and maintenance
- Processing invoices on-, and overtime claims before-, SAP as well as entering new officers, purchase requisitions, budget projections for AM, journals, etc.
Administrative Coordinator
RTA School Crossing Section
09.2004 - 05.2005
- Streamlined office operations by implementing efficient administrative processes and procedures..
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Ordered Equipment for School Crossing .
- Ensured data accuracy through diligent record-keeping and regular database updates.
- Assisted in the recruitment process by scheduling interviews, and conducting pre-screening phone calls.
- Increased efficiency in daily tasks by creating detailed procedural manuals for various administrative processes.
- Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
Purchasing Clerk
Actron Air
07.2004 - 09.2004
- Relieved as the Purchasing Clerk for 6 week assignment
- processed orders for parts needed each wee
- walked around the warehouse doing inventory of parts to ascertain what needed to be ordered each week.
Administrative Officer
Transgrid
08.2003 - 07.2004
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Contributed to successful projects by providing essential administrative support and resource management.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Customer Service Officer
Visionstream Pty Ltd
05.2003 - 07.2003
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Administrative Assistant
Wormald Pty Ltd
04.2003 - 05.2003
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Film Adjudicator/Clerk/Team Support Officer/Training Officer
NSW Police Service
11.1990 - 10.2002
- Adjudicated on films of Red Light and Speed Camera Infringements
- Made appointments for customers to view their infringement notice photo
- Took enquiries over the phone about infringements.
- Relieved in th4e customer service call centre at lunchtimes.
General Support Officer
NSW Police Service, Merrylands
06.1990 - 11.1990
- Managed high call volumes while maintaining exceptional quality of service and professionalism at all times.
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
- Answered counter enquires and updated People who were report to the Police Station.
- Assisted in creating the fortnightly roster for the General Support Officers
- Assisted the Administration Officer with any administrative duties.
Clerk/Typist
Roads & Traffic Authority
01.1987 - 06.1990
- Enhanced office efficiency by maintaining a clean, organized workspace for optimal productivity.
- Supported team members by promptly completing typing tasks, contributing to overall project success.
- Maintained confidentiality of sensitive information through proper storage and disposal of documents in accordance with company policies.
- Collaborated with colleagues on cross-functional projects, providing valuable input on process improvements for increased efficiency in the form of a 5 year business plan
- Reduced errors in data entry by consistently double-checking inputted information and correcting discrepancies before submission.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Data Entry Operator
Department of Youth & Community Services – Child Protection Family Services
01.1986 - 01.1987
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Ensured data security through adherence to strict confidentiality policies and procedures.
- Contributed to meeting project deadlines through consistent attention to detail and commitment to task completion.
- Completed data entry tasks with accuracy and efficiency.
- Verified data files prior to entry to maintain high data accuracy.
Education
High School Diploma -
Dulwich Hill HIgh School
Dulwich Hill10.1980
Skills
- Customer Service
- Microsoft Office
- Records Management
- Document Control
- File Maintenance
- Administration skills & experience
- Building rapport with clients and colleagues
- Resolving customer complaints
- High attention to detail
- Able to meet deadlines and prioritize tasks
- Work effectively in a team as well as unsupervised
- Microsoft Office
- TRIM
- Content Manager
- Microsoft Teams
- SAP
Accomplishments
- Supervised up to 10 staff members
- Participated in the organisation of a 5 year Business Plan for the Personnel Section
- 1993 World Indigenous Peoples Conference held in Wollongong where I assisted Police Officers with Security
- 2000 Sydney Olympic Games – Volunteered with NSW Police Service for Security in both the Olympics and Paralympic Games
- Processing Invoices for payment
- Organising Parcels to be delivered throughout NSW on Mytnt (now known as FedEx)
- Customer relation duties which include clients, customers etc attending the office and ensuring they follow protocol especially with COVID 19
- Processing & delivering the mail using scanner, Outlook, and Content Manager 9
- Created more procedure manuals.
- Other duties as required.
Attributes
I am extremely reliable, punctual and have great respect for confidentiality and professionalism. I am an effective communicator, multitasker, and am adapt at learning new skills.
References
- Amanda Janssens, Manager Records, 0477 965 022
- Diane Lee, AES - Partnership, NSW Aboriginal Land Council, 96894499
Knitting, Crochet, play hidden object games
My paternal grandmother taught me knit and crochet when i was in primary school. It relaxes me and keeps me on an even keel. I have made baby jumpers, cardigans, hats and booties. I have crochet blankets with squares and hexagons. I have started a new project where I knit squares with different stitches and make a blanket out of it.
Hidden Objects keeps my mind and hand & eye coordination in tact
Timeline
Records Officer (Temporary Position)
Infopeople Pty Ltd - EHealth - NSW Ambulance
10.2023 - 01.2024
Receptionist
Brian Hilton Motor Group
04.2023 - 08.2023
Scrutiny Data Entry Temp
Randstad & NSW Electoral Commission
03.2023 - 04.2023
Receptionist/Admin
NSW Aboriginal Land Council (NSWALC)
03.2021 - 12.2022
Administration Officer
NSW Aboriginal Land Council
11.2018 - 08.2020
Administration Support Officer
Ngallu Wal Aboriginal Child & Family Centre
05.2013 - 12.2015
Administrative Assistant
Juvenile Justice – Blacktown West/Penrith JJCS
03.2009 - 12.2012
Administrative Coordinator
RTA School Crossing Section
09.2004 - 05.2005
Purchasing Clerk
Actron Air
07.2004 - 09.2004
Administrative Officer
Transgrid
08.2003 - 07.2004
Customer Service Officer
Visionstream Pty Ltd
05.2003 - 07.2003
Administrative Assistant
Wormald Pty Ltd
04.2003 - 05.2003
Film Adjudicator/Clerk/Team Support Officer/Training Officer
NSW Police Service
11.1990 - 10.2002
General Support Officer
NSW Police Service, Merrylands
06.1990 - 11.1990
Clerk/Typist
Roads & Traffic Authority
01.1987 - 06.1990
Data Entry Operator
Department of Youth & Community Services – Child Protection Family Services
01.1986 - 01.1987
High School Diploma -
Dulwich Hill HIgh School
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