Ambitious, knowledgeable and professional receptionist offering 20+ years of experience in customer-facing administrative support and customer service. Experience in managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.. Displaying key strengths in Customeri Service Engagement and Administrative skills. Ready to enhance company image by providing friendly, effective services to Hundreds of customers.
Hi, I’m
Deanna Newman
Administration Officer
Gwandalan,NSW
Summary
Overview
5
years of professional experience
Work History
New South Wales Aboriginal Land Counciland Parramatta, NSW
Receptionisst
03.2021 - Current
Job overview
- Checked Fleet Invoices and also updated the Fleet vehicle White board.
- Answered and directed incoming calls using Microsoft Teams.
- Delivered administrative support to team members, including making copies, & organizing documents .
- Processed invoices for payment for FedEx, Government Repository, TIMG, Valiant, Aztec, Auspost, COS etc.
- Sort incoming & scan the mail.
- Created a Content Manager 9 Document for each piece of mail through Outlook and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed more than 20 incoming calls per day.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Maintained front office cleanliness (especially in this time of COVID) and organized supplies.
- Determined needs of visitors and provided information or solutions.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Scheduled meetings and meeting rooms for internal personnel, partners and clients.
New South Wales Aboriginal Land CouncilPARRAMATTA, NSW
Admin Officer
11.2018 - 08.2020
Job overview
- Gathered information, scanned records and maintained confidentiality of all electronic data.
- Checked Fleet Invoices and also updated the Fleet vehicle White board.
- Answered and directed incoming calls using Microsoft Teams.
- Delivered administrative support to team members, including making copies, & organizing documents .
- Processed invoices for payment for FedEx, Government Repository, TIMG, Valiant, Aztec, Auspost, COS etc.
- Sort incoming & scan the mail.
- Created a Content Manager 9 Document for each piece of mail through Outlook and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed more than 20 incoming calls per day.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Maintained front office cleanliness (especially in this time of COVID) and organized supplies.
- Determined needs of visitors and provided information or solutions.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Scheduled meetings and meeting rooms for internal personnel, partners and clients.
Education
Dulwich Hill High SchoolDulwich Hill
from High School Certificate
10.1980
University Overview
Goulburn High SchoolGoulburn
from School Certificate
11.1978
University Overview
Skills
- Recordkeeping
- Multi-line telephone skills
- Meticulous and organized
- Office equipment operations
- Data entry
- Multitasking and prioritization
- PC proficient
- Clerical
- Knowledgable in Microsoft Office 365
- Correspondence management
- Organization and efficiency
- Service-oriented mindset
- Professional and polished presentation
Accomplishments
Accomplishments
2000 Sydney Olympic Games – Volunteered with NSW Police Service for Security in both the Olympics and Paralympic Games
Participated in the organisation of a 5-year Business Plan for the Personnel Section of the RTA
1993 World Indigenous Peoples Conference held in Wollongong where I assisted Police Officers with Security
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionisst
New South Wales Aboriginal Land Counciland
03.2021 - Current
Admin Officer
New South Wales Aboriginal Land Council
11.2018 - 08.2020
Dulwich Hill High School
from High School Certificate
Goulburn High School
from School Certificate
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