Summary
Overview
Work History
Education
Skills
Timeline
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Deanne Arbuckle

Glenwood

Summary

Dedicated customer service professional with knowledge in both, leadership, investigation, compliance and complaint management with proven multitasking abilities. Committed to maintaining professional relationships to ensure desired results are obtained.

Overview

14
14
years of professional experience

Work History

Co - HEAD CATEGORY ASSISTANT

Woolworths
06.2022 - Current
  • Training and supporting Category Assistant's in the Home Essentials Team.
  • Providing support to the Assistant Category Manager.
  • Managed and developed professional working relationships with suppliers.
  • Manage process workflows in SAP.
  • Manage cases within Partner Hub.
  • Work collaboratively with internal stakeholders to drive value and a great customer experience.
  • Manage deadline and key deliverable by appropriate prioritisation and time management.
  • Providing support and guidance with key stakeholders.


ONLINE TEAM MEMBER

Woolworths
10.2018 - 07.2022
  • Supplying customer's online orders in a timely manner with attention to correct product supply.
  • Delivering exceptional customer service to internal and external stakeholders.
  • Ensuring product quality and accuracy.
  • Reducing out of stocks by locating appropriate product substitutions.
  • Providing on floor customer support.

MANAGER LEGAL NOTICES

Westpac Bank
05.2014 - 07.2018
  • Managed a highly motivated team of paralegals.
  • Bank liaison for federal, state police and government agencies.
  • Assess risk and minimise bank financial loss.
  • Ensuring compliance of all legal notices and subpoenas served and received on the bank.
  • Managed risk and compliance issues.
  • Provided support and advise to all areas of the bank regarding compulsory notices and compliance.
  • Implemented process improvements.
  • Drafting affidavits.
  • Court witness for government agencies regarding banking documents and procedures.
  • Ensuring all dealings are ethical and compliant.

MANAGER CUSTOMER RELATIONS

Westpac Bank
01.2010 - 05.2014
  • Managed a dedicated complaints team responsible for investigating and resolving customer disputes.
  • Role model productive working relationships with internal and external teams and clients.
  • All relevant legislative, regulatory, industrial codes and policies were adhered to.
  • Identification of all potential breaches, risk and service failures to relevant stakeholders.
  • Ensuring dealings are ethical and compliant.
  • Complaint reduction.
  • Engage with key stakeholders to develop and deliver solutions for both customer and bank.
  • To meet and seek financial targets such as Financial Ombudsman costs and Non-Lending Loss performance.
  • Manage team workload and performance.

MANAGER CUSTOMER ADVOCACY

Westpac Bank
09.2009 - 05.2014
  • Investigating and resolving escalated customer complaints.
  • Identifying and escalating issues that require review including systemic issues.
  • Leading and coaching team members to achieve goals.
  • Communicating with customers, internal and external to find resolution.

Education

Bachelor of Legal And Justice Studies - Law

Southern Cross University
Gold Coast, QLD
12.2026

Skills

  • Excellent time management skills
  • Strong written and verbal communication skills
  • Solid Negotiation skills
  • Self-motivator
  • Calm and professional under pressure

Timeline

Co - HEAD CATEGORY ASSISTANT

Woolworths
06.2022 - Current

ONLINE TEAM MEMBER

Woolworths
10.2018 - 07.2022

MANAGER LEGAL NOTICES

Westpac Bank
05.2014 - 07.2018

MANAGER CUSTOMER RELATIONS

Westpac Bank
01.2010 - 05.2014

MANAGER CUSTOMER ADVOCACY

Westpac Bank
09.2009 - 05.2014

Bachelor of Legal And Justice Studies - Law

Southern Cross University

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Deanne Arbuckle