Deanne Baptista
Mont Albert,VIC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Customer Success Specialist
Conpago Pty Ltd
05.2023 - 12.2023
- Streamlined onboarding processes, reducing time-to-value for new customers while maintaining high levels of satisfaction.
Sales Manager
CT4 Pty Ltd
01.2022 - 07.2022
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Founder / Non-Executive Director
Cre8tec Pty Ltd
01.2015 - 01.2022
- Established a successful business by identifying market needs and developing innovative solutions.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Identified business development challenges and customer concerns for proactive resolution.
- Defined company roles and responsibilities to establish and enhance processes.
- Directed market expansions to propel business forward, meet changing customer needs.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Director
ORIGIN Exterminators Pte Ltd / ORIGIN Scientia Pte Ltd / ORIGIN Holdings Pte Ltd (Singapore)
01.1997 - 01.2020
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Graduate Certificate - Business Analytics for Strategic Decisions
02.2021
Post Graduate Executive Diploma - Directorship
07.2017
Certified Internet of Things Specialist - IOT/ ICT
05.2016
Bachelor's Degree - Bachelor of Arts (Honors), Economics
07.1995
Skills
- Sales Support
- Effective Communication
- Project Management
- Product Demonstrations
- Strategic Partnerships
- Lead Generation
- Sales Presentations
- Salesforce Management
- Business Development
- Relationship Building and Rapport
- Revenue Development
- Strategic Planning
- Business Administration
- P&L Management
Resident Status
Australian PR
Affiliations
- National Council of Women’s Victoria, Committee / Treasurer Member, 09/2022 – 06/2023
- Environmental Management Association of Singapore, Executive Committee Member, 15 years
- Federation of Oceanic Pest Management Association, Country Representative for Singapore, 5 years
- Singapore Compact, Active Member
- Family Business Network Asia (FBN), Singapore Committee Vice Chair, 2.5 years
Media Articles
- Https://thinxtra.com/2020/11/cre8tec-ratsense/
- Https://www.businesstimes.com.sg/hub/emerging-enterprise-2019/21st-century-rat-busting-is-a-high-tech-job
- Https://markets.businessinsider.com/news/stocks/cre8tec-partners-unabiz-on-iot-solution-to-revolutionise-the-pest-management-industry-1002356146
- Https://singaporemagazine.sif.org.sg/Stories/Data/Stories/Leading-The-Charge_2013Issue2
Additional Information
1. Committee / Treasurer Member for National Council of Women’s Victoria. –September 2022 – June 2023. In July 2023, will be the hold office as Treasurer.
2. Environmental Management Association of Singapore: Have been on the Executive Committee for 15 years. Served 1 term as President. http://www.emas.org.sg/
3. Federation of Oceanic Pest Management Association: Had been an active participant and have served as the country representative for Singapore for 5 years. http://www.faopma.com/index.php?i=about_us
4. Singapore Compact: I had been an active member of Singapore Compact in the past and spoken at various conferences in Singapore and the region on CSR, and sustainable and responsible business practices.
http://www.csrsingapore.org/c/
5. Family Business Network Asia (FBN): I sat on the Singapore Committee for 2.5 years as Vice Chair. The aim was to promote family business beyond generations. https://fbnasia.org/en/
Hobbies
Tennis, Golf
Timeline
Customer Success Specialist - Conpago Pty Ltd
05.2023 - 12.2023
Sales Manager - CT4 Pty Ltd
01.2022 - 07.2022
Founder / Non-Executive Director - Cre8tec Pty Ltd
01.2015 - 01.2022
Director - ORIGIN Exterminators Pte Ltd / ORIGIN Scientia Pte Ltd / ORIGIN Holdings Pte Ltd (Singapore)
01.1997 - 01.2020
National University of Singapore - NUS Business School - Graduate Certificate, Business Analytics for Strategic Decisions
Singapore Management University - Post Graduate Executive Diploma, Directorship
GSTF – Global Solutions and Technology Forum - Certified Internet of Things Specialist, IOT/ ICT
University of Leicester, United Kingdom - Bachelor's Degree, Bachelor of Arts (Honors), Economics
Similar Profiles
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Cathrine FryCathrine Fry
Swim Teacher and Operations Manager at Kiramal Pty Ltd / Daltrla Pty LtdSwim Teacher and Operations Manager at Kiramal Pty Ltd / Daltrla Pty Ltd
Timothy StieflerTimothy Stiefler
Storeperson at Ingredients PlusStoreperson at Ingredients Plus
Hudson JonesHudson Jones
Dogwalking at Stacey MurphyDogwalking at Stacey Murphy