Deanne Black
Customer Service
Geraldton,WA
Summary
Compassionate, self-motivated and responsible individual with a strong commitment to provide quality care.
Ability to respect the individuality and dignity of each client/resident while providing emotional and physical support.
Seeking employment with a quality provider, gain experience and continue personal development and further study whilst assisting clients/residents to grow in independence through understanding, empathy and empowerment.
Efficient professional with 10+ years of experience and a proven knowledge of hospitality management, food and beverage operations, customer service and administration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Bunnings Warehouse
06.2023 - 07.2025
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Order management
Residential Team Leader Disability Support
Amazing Grace Community Services
12.2022 - 03.2023
- Maintained a high level of professionalism within the residential setting by upholding company values, demonstrating ethical conduct, and serving as a role model for other team members.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
Commercial Vinyl Installer
Self Employed
01.2020 - 10.2022
- Preparation of sub-floors (sanding,sweeping)
- Installation of commercial vinyl in transportable buildings (including wet areas)
- Book-Keeping
- PAYG/BAS preparation and lodgement
Field Officer
Australian Bureau of Statistics
07.2021 - 09.2021
- Planning, preparation and drop off Census forms to locations withing a designated zones d zone and collect again
- Self-motivation, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Certificate III - Individual Support (Aged, Disability & Home Care)
Corporate First Aid Australia
Bunbury, WA10.2020
Skills
- Documentation and record keeping
- First aid and CPR
- Respectful and compassionate
- Multitasking and organization
- Problem-solving
- Verbal and written communication skills
- Compassion and empathy
- Team collaboration
Certification
Provide CPR
Provide First Aid
Manual Handling
Do Food Safely
Manual Handling
Supporting people to tale their medication
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceTimeline
Retail Supervisor
Bunnings Warehouse
06.2023 - 07.2025
Residential Team Leader Disability Support
Amazing Grace Community Services
12.2022 - 03.2023
Field Officer
Australian Bureau of Statistics
07.2021 - 09.2021
Commercial Vinyl Installer
Self Employed
01.2020 - 10.2022
Certificate III - Individual Support (Aged, Disability & Home Care)
Corporate First Aid Australia
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