Deanne Gardner
Forster,NSW
Summary
Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Professional
Levande Retirement Living
08.2009 - Current
- Managing sales activities across three retirement villages based in Forster and Laurieton.
- Manage the full customer journey, from enquiry through to settlement, to drive enquiry conversion and achieve sales results in line with village targets.
- Nurture, build and maintain authentic relationships with prospective residents and their families, guiding them through a trusted sales process using warmth, empathy and insight.
- Demonstrate knowledge of legal and contract administration relating to land and leasing contracts offered.
- Maintain CRM software (Salesforce) from initial enquiry through all stages of the relationship. Enquiry, purchase, settlement and exiting the village.
- Ability to work independently and collaborate with village teams, legal entities and external stakeholders to achieve sales results, reduce risk and enhance the customer experience.
- Proficient with multiple technology options utilizing various software applications and devices including Microsoft Office, Salesforce and unique, built for purpose, software for accounts, property and financial reporting.
- Retirement Living
Promotions Manager
Forster Bowling Club Ltd.
01.2001 - 01.2009
- Oversee all Club and Tenpin advertising, marketing, promotion and functions including event entertainment and catering.
- Maintain timely repairs and maintenance of Club including 5 rental properties, block of 8 holiday apartments and 2 courtesy buses.
- Train staff on customer service operations maintaining a membership database of over 5,000 members.
- Registered Bowls Club and Tenpin Bowling Centre.
Education
Year 10 -
East Hills Girls High School
01.1982
Skills
- Customer relationship building
- Customer relations
- CRM proficiency
- Records management
- Customer focus
- Call center operations
- Data entry
- Customer support
Certification
- Time Management Certificate of Completion 2015
- Diploma of Management 2013
Timeline
Sales Professional
Levande Retirement Living
08.2009 - Current
Promotions Manager
Forster Bowling Club Ltd.
01.2001 - 01.2009
Year 10 -
East Hills Girls High School