Summary
Overview
Work History
Education
Skills
Timeline
Generic
Deanne Martin

Deanne Martin

Lavington,NSW

Summary

I am a motivated and committed employee with a strong career history in administrative and customer service roles. Proficient in working in front line positions, I am experienced in liaising with internal & external individuals at all levels. My key competencies include customer relations, business administration, facilities & asset management but are not limited to. I adapt to change quickly and work well in a team environment along with the initiative to work well as a trustworthy individual. My strong work ethic can be illustrated by my ability to effectively manage confidential issues and my commitment to interpret & adhere with company policies & procedures. My goal is to secure a challenging position that will enable me to contribute to a high-performing team with an organisation that has strong values and encourages ongoing learning.

Overview

15
15
years of professional experience

Work History

MENTAL HEALTH ADMINISTRATION

ALBURY WODONGA HEALTH
10.2022 - Current
  • Daily front Reception Administrative duties for Albury Brain & Mind Centre (including: client appointment co-ordination, answering telephone, data entry, etc)
  • Administrative support for multiple teams across multiple sites within Albury Wodonga Health
  • Entry of daily EDR (emergency presentations) episodes into CMI within the 24hr legal requirements (VIC HEALTH Legislation)
  • New Registrations & discharging of clients (including collation of new files)
  • Ability to track client files correctly and recall from storage if required for re-opening cases, Case Manager file reviews, medicolegal requirements etc
  • Close liaising with Case Managers, IPU ward staff & external facilities regarding client information
  • Navigating IPM, Vital, CMI (Rapid) EDIS & DAPHNE programs
  • Ability to liaise with external bodies to arrange/schedule Fleet vehicle maintenance & servicing
  • Ability to liaise with internal bodies to arrange BEIMS maintenance requests within the facility
  • Follow and adhere to Covid rules & restrictions within the facility & screening of visitors entering the facility
  • Ability to adhere to high confidentiality policies
  • Ability to adhere to Organisation policies & procedures
  • Ability to handle stressful situations
  • Ability to deliver high quality customer service.

REFEREES : Rowena Wetmore - 0448 803 690 (Manager) Helen Cousins - 0434 203 303 (Work Colleague)

ADMINISTRATION

ALBURY WODONGA HEALTH
06.2019 - 10.2022
  • Front Reception duties for both Albury & Wodonga campuses, Switchboard
  • Operations across campuses, Admissions, Discharges & New Registrations of patients
  • Close liaising with Bed managers, PLO's, ward staff & external facilities regarding patient admission or discharge information
  • Ability to monitor ward, inpatient days & funding information on bed return & funding reports
  • Ability to interpret multiple roster formats, liaise with Medical Administration & doctors, to insure accuracy of on call rosters & upload daily Navigating IPM, Vital, EDIS & DAPHNE programs
  • Follow and adhere to Covid rules & restrictions within the facility & screening of visitors entering the facility
  • Ability to adhere to high confidentiality policies
  • Ability to handle stressful situations
  • Ability to deliver high quality customer service.

ADMIN/RECRUITMENT CO-ORDINATOR

WORKPAC GROUP
07.2018 - 11.2019
  • Daily Administration duties, Customer service, Recruit file compliancy, Face to Face interviewing, Reference checks, Safety Interaction Reports (SIRS), Liaising with Client (Rio Tinto), Booking of pre-employment medicals & Drug/Alcohol testing, Engage in site specific inductions.

ADMINISTRATION

WEIPA HOSPITAL
11.2018 - 02.2019
  • Daily Administration/Office duties, Front Reception, Patient/Customer service, Appointment bookings, Patient registrations, Updating patient details in FERRET & HBCIS, Medical Records duties.

FACILITIES/HOUSING ADMINISTRATION

WESTERN CAPE COLLEGE
02.2015 - 06.2018
  • Daily Administration Duties, Customer service, Prioritising maintenance requests, Liaising with Tenants & Contractors, Issuing of Work order & Work Area Access Permits, Scheduling planned Facilities maintenance, Scheduling planned Government maintenance schemes, Maintaining Xcel spreadsheets, Allocation of facility keys & key audits, Invoice payments, Corporate Credit Card reconciliations, Tenancy & vacating of property procedures, Housing inspections, Issuing RTA Entry notices, Contractor lockdown & fire procedure inductions, Assisting students & teachers, Experience in ID Attend, OneSchool, OnePortal & BEMIR.

SALES

MITRE 10
06.2014 - 02.2015
  • Cash Handling/POS skills, Merchandising, Store maintenance, Customer service, Communication skills, Basic paint mixing skills, Key cutting, Float/banking preparation.

ADMINISTRATION

GOODLINE
10.2010 - 06.2014
  • Payroll spreadsheet, Data entry, Electrical, Civil & Plumbing administration, Timesheet processing, Job ledgers, Stores administration, Stock control, ordering and stocktake, Liaise with suppliers, Freight organisation, inventory and data entry, Computer skills {MANAGER, CHEOPS, VIEWPONT), Ability to work under pressure and to deadline along with time management skills, Ability to work in a male dominated construction environment.

Education

Year 12 -

Western Cape College
Weipa, QLD
1990

Skills

  • Proactive Attitude
  • Computer literacy
  • Communication Skills
  • Phone Etiquette
  • Data Entry
  • Customer Service
  • Multitasking
  • Self Motivation
  • Team Work

Timeline

MENTAL HEALTH ADMINISTRATION

ALBURY WODONGA HEALTH
10.2022 - Current

ADMINISTRATION

ALBURY WODONGA HEALTH
06.2019 - 10.2022

ADMINISTRATION

WEIPA HOSPITAL
11.2018 - 02.2019

ADMIN/RECRUITMENT CO-ORDINATOR

WORKPAC GROUP
07.2018 - 11.2019

FACILITIES/HOUSING ADMINISTRATION

WESTERN CAPE COLLEGE
02.2015 - 06.2018

SALES

MITRE 10
06.2014 - 02.2015

ADMINISTRATION

GOODLINE
10.2010 - 06.2014

Year 12 -

Western Cape College
Deanne Martin