Deanne ODonnell
Perth,WA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.Strategic human resource specialist with first-hand experience transforming an organization’s vision through HR initiatives.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Beckenham Pharmacy
02.2019 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Pharmacy Technician
Jardines Pharmacy
01.2014 - 03.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Honours Psychology Major in Human Resource Manage - Clinical Psychology
Deakin University
Melbourne, VIC02.2025
Sanofi Healthcare Certificate - Pharmacy
Sanofi Healthcare
Perth, WA01.2018
Certificate Health Check Practitioner - Pharmacy
Pharmac Guild Australia
Perth, WA02.2017
Certificate II - Pharmacy
Pharmacy Guild Australia
Perth, WA01.2016
Diploma in Mental Health - Mental Health Counseling
Polytechnic West
Perth, WA12.2015
Skills
- Inventory Control
- Strategic Planning
- Problem Solving
- Resource Allocation
- Project Management
- Adaptability
- Organizational Skills
- Staff Training
- Quality Assurance
- Administrative Management
- Inventory Tracking and Management
- Policy Development and Enforcement
Timeline
Manager of Operations
Beckenham Pharmacy
02.2019 - Current
Pharmacy Technician
Jardines Pharmacy
01.2014 - 03.2018
Honours Psychology Major in Human Resource Manage - Clinical Psychology
Deakin University
Sanofi Healthcare Certificate - Pharmacy
Sanofi Healthcare
Certificate Health Check Practitioner - Pharmacy
Pharmac Guild Australia
Certificate II - Pharmacy
Pharmacy Guild Australia
Diploma in Mental Health - Mental Health Counseling
Polytechnic West
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