Summary
Overview
Work History
Skills
Accomplishments
Key Skills And Abilities
Personal Attributes
Timeline
Generic

Deanne Phillips

Gold Coast

Summary

A stand- out, enthusiastic and positive team player with highly developed communication and interpersonal skills developed over 40 years in both Administration and Clinical Roles. Detail-orientated, proactive administrative professional dedicated to supporting organizational goals and executive operations. Committed to fostering organizational productivity through clear communication, problem solving with strong focus on a sensational consumer experience.

Overview

2026
2026
years of professional experience

Work History

Administration Officer AO3- Medical Imaging

Queensland Health
01.2011 - Current
  • Staff rostering and daily movements of 37 staff across both GCUH and ROBH campus.
  • Meet and greet patients, answering and directing calls in the department.
  • Construct and maintain monthly roster and yearly leave planner for administration and typing staff.
  • Assist with patient enquiries and general reception duties.
  • Booking, rescheduling and cancelling Medical Imaging appointments.
  • Electronic billing using Medirecords.
  • Utilising local hospital information system HBCIS, registration of patients, updating information.
  • Utilizing IEMR to make encounters, print labels and access clinical information to assist with booking scans in relevant time frames.
  • Liaising with revenue in relation to non-eligible patients and ensure that correct paperwork and process is followed.
  • Contribute to patient flow by performing a supportive role to nursing and medical staff.
  • Adept at improving workflows and delivering high-level administrative support in a fast-paced environment.
  • Any other administration duties as assigned by the team leader.
  • Maintain compliance with mandatory training.
  • Coordinated office operations to improve workflow efficiency and support team objectives.
  • Facilitated onboarding processes for new staff, enhancing their acclimation to organizational culture.
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.

Medical Receptionist (Part-time)

Primary Medical and Dental Centre- Southport
2009 - 2012
  • Welcome patients, managed multi line phone system, responded helpfully to requests for appointments, confirm/cancel appointments.
  • Prepared Dr’s rooms, replenished and ordered consumables and maintained clinic cleanliness and presentation.
  • Maintaining and filing confidential patient records in compliance with the Privacy Act (1998).
  • Scanning and attaching results to patient records.
  • Faxing referrals to other health practitioners and hospitals as required.
  • Entering of data using MedTech and PRSoft software.
  • Liase with Dr’s, team members, patients, and practice manager daily.
  • Accurately processed patient billing and payments issued invoices and receipts and handled all aspects of Medicare, DVA, private healthcare/HICAPS, and Workcover Qld claims.

Dental Assistant

Queensland Health
01.2001 - 01.2011
  • Meet and greet patients, answering telephone, general administration duties.
  • Booking appointments, attending to amendments and attending to cancellations.
  • Liase with dentists, clients and other team members daily.
  • Compliance with all occupational health and safety requirements.
  • Maintaining confidential patient records.
  • Stock ordering and stock control.
  • Maintaining a cancellation list to ensure efficient management of dental professional’s time.

Skills

  • Computer literate
  • Data entry
  • Word
  • Office
  • Excel
  • Outlook
  • Teams
  • SharePoint
  • OneDrive
  • HBCIS
  • QFLOW
  • Onboarding
  • Supervision
  • Leadership
  • General administration
  • Communication skills
  • Adaptability
  • Attention to detail
  • Calendar management
  • Team coordination
  • Organizational skills
  • Prioritization skills
  • Workplace Health and Safety compliance
  • Code of Conduct adherence

Accomplishments

  • Emerging Leaders Program, 2025.
  • Management Essentials, 2025.
  • Nomination- Administrator of the Month, May 2025.
  • S/4Hana Training- Goods Receipting and Operational Procurement.

Key Skills And Abilities

  • Computer literate, high level data entry/various computer applications including Word, Office, Excel, Outlook, Teams, SharePoint OneDrive, HBCIS, QFLOW, and Karisma.
  • Onboarding and orientating new staff.
  • Supervision experience, proven ability to lead and direct team.
  • Understanding of, and commitment to patient confidentiality, adhering to ethical and legal requirements.
  • General administration duties.
  • High level of customer service.
  • Answering incoming calls and responding to emails.
  • Advanced written and verbal communication skills.
  • Adaptable to a wide range of working environments.
  • Ability to work under pressure in a fast-paced environment.
  • Strong attention to detail.
  • Proven ability to manage complex calendars, streamline office procedures and coordinate cross-functional teams to achieve organisational goals.
  • Accustomed to working independently as well as in a team.
  • Exceptional organizational and prioritization skills.
  • Follows directions, procedures, and guidelines.
  • Adheres to Workplace Health and Safety requirements and the Code of Conduct.

Personal Attributes

  • Reliable, honest, committed and hardworking.
  • Excellent interpersonal skills with a high level of emotional intelligence.
  • Adaptability, flexibility, initiative and resourcefulness.
  • Active listener and open minded.
  • Empathetic and compassionate.

Timeline

Administration Officer AO3- Medical Imaging

Queensland Health
01.2011 - Current

Dental Assistant

Queensland Health
01.2001 - 01.2011

Medical Receptionist (Part-time)

Primary Medical and Dental Centre- Southport
2009 - 2012

Similar Profiles

CREATE PROFILE
Deanne Phillips