Summary
Work History
Education
Skills
Timeline
Generic

Deanne Sweet

Stanthorpe,QLD

Summary

Adept at analytical thinking and client engagement, I leveraged these skills at National Australia Bank to pioneer an onboarding process that markedly enhanced client retention. My background spans customer advising to bar management, showcasing my ability to foster loyalty and streamline operations. I excel in environments requiring critical thinking and exceptional communication.

Work History

Customer Adviser 2

National Australia Bank
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Pioneered client onboarding process that significantly reduced time to first investment.

Bar Manager

Omaras Hotel Stanthorpe
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Receptionist

Granite Belt Body Works
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

Certificate III - Business Administration

Work Skills Australia
06.2020

Skills

  • Analytical thinking
  • Time management
  • Critical thinking
  • Written communication
  • Problem-solving
  • Conflict resolution
  • Client engagement
  • Compliance requirements

Timeline

Customer Adviser 2

National Australia Bank

Bar Manager

Omaras Hotel Stanthorpe

Receptionist

Granite Belt Body Works

Certificate III - Business Administration

Work Skills Australia

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