Deanne Tavioni
Queanbeyan,NSW
Summary
Self-motivated individual who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
6
6
years of professional experience
Work History
Administrator
Aquatots Swim School
09.2020 - 06.2022
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated and distributed information to employees.
- Aided colleagues, managers and customers through regular communication and assistance.
- Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
Customer Service Agent
Qantas Airlines
08.2019 - 09.2021
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used airline computer system to create airline tickets and boarding passes.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Operated PA system to make announcements regarding flight activity.
Supervisor
Emirates Retail and Leisure
10.2017 - 09.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
The Manurewa High School
12.2009
Skills
- Business Administration
- Office Management
- Orientation and Training
- Team Collaboration
- Recruitment Support
- Operations Management
- Personable and Approachable
- Work Planning and Prioritization
- Efficient Precision
- Attention to Detail
Timeline
Administrator
Aquatots Swim School
09.2020 - 06.2022
Customer Service Agent
Qantas Airlines
08.2019 - 09.2021
Supervisor
Emirates Retail and Leisure
10.2017 - 09.2019
The Manurewa High School
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