Deanne Thoroughgood

Cared for my elderly mother. She passed away from cancer in April 2023.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained and supervised staff.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Led and directed team members on effective methods, operations and procedures.
• Correctly calculated inventory and ordered appropriate supplies.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
• Carefully interviewed, selected, trained, and supervised staff
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant

• Performed proper maintenance of lighting equipment, ensuring safety and quality operations.
• Worked with other lighting technicians in set-up and operation of lighting equipment in television and film platforms.
• Programmed consoles and loaded automated color change systems prior to events.
• Enforced adherence to health and safety regulations.
• Analyzed and interpreted lighting designer's plans as well as detailed notes from stage management.
• Worked with director and other production staff to assess requirements and advocate for associated equipment needs or important safety standards.
• Minimized risk of fire or electrical shock by using optimal safety procedures.
• Implemented automated systems or set up manual controls to manage production lighting.

• Managed day-to-day business operations.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
• Assessed income and expenses and adapted plans to improve profit levels.
• Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
• Assessed financial reports and statements regularly to update processes and operations for greater profitability.
• Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
• Trained and motivated employees to perform daily business functions.
• Consulted with customers to assess needs and propose optimal solutions.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Waxing.
• Nails.
• Massaging.
• Facials.

• Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Assessed and authenticated customer exchanges, voids and returns.
• Coached employees through day-to-day work and complex problems.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Created customer support strategy to increase customer retention.
• Standardized office structures and processes to promote collaboration and increased performance.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction
• Coached team members to deliver hospitable, professional service while adhering to set service models
• Led regular customer service meetings to review progress identify challenges and provide feedback

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Cashier.
• Head Cashier.
• Customer Service Supervisor.
• New Scanning Store Setups
• Self-motivated, with a strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in a team setting, providing support and guidance
• Worked effectively in fast-paced environments
• Demonstrated respect, friendliness and willingness to help wherever needed
• Excellent communication skills, both verbal and written
• Organized and detail-oriented with a strong work ethic
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Worked flexible hours across night, weekend and holiday shifts