DEB COATES

Achievements

• Consistent 10% growth on business each year
• Only Store in our region to reach all IPRs and make EBIT

Drives Vision:

Creates an energising and relatable vision

• Commitment to motivating team to drive Loss Prevention results by recognising their own contributions
• Recognising team that 'make it happen'
• On the spot coaching/communicating feedback

Keeps an eye on the prize

• Coaching team on how to improve their Front of Service Expectations
• Communicating Loss Prevention results to team to help awareness and focus
• Consistently supporting team through difficult times that can have a negative impact on daily business

Operates Strategically:

Lifts above the daily work to plan ahead.

• Managed recruitment.
• Always supports leadership objectives on achieving everchanging business improvements (Workday/Safety/Leadership and L&D)

Delivers and influences strategy.

• Supporting Store by helping drive campaigns and communicating with team.
• Supporting other Leaders and Supervisors (communicating business objectives)

Customer Focused:

Has the customer front of mind

• Actioning Feedback daily
• Leading by example with friendly and helpful and complete end-to-end customer service
• Seeking the best outcome when handling complaints and protecting the brand

Acts on feedback and adapts

• Utilise feedback as a coaching and performance guide for negative feedback and recognising positive feedback
• Focusing on areas of improvement from what our customers are asking for (Click and Collects/ Ease of Shop)

Fosters Innovation:

Supports a ‘test and learn’ culture

• Setting expectations - Coach and support CSS and Admin Supervisors on how to become a more influential and supportive as leaders in their roles. (Coaching behaviours/Leading Teams)

Works to get new ideas off the ground

• Encourage team to look at self improvement and be innovative with ways of improvement. Admin Supervisor (Click and Collect/Special Orders)
• Encourage team to look at self improvement and be innovative with ways of improvement.

Collaborates:

Help diverse groups work productively

• Support my CSS and GIR team to have the knowledge to do their roles well and become empowered to make the right decisions that are in line with business objectives
• incident Investigating/Reporting

Builds lasting relationships

• Create a culture where everyone's opinion matters
• Consistently challenging team on improving their own self-development (mentally physically) to help give them life skills and improve their lives. (Supportive)

Empowers Others:

Set expectations and build accountability

• Create development plans for my Supervisors to help support me drive objectives
• Communicate with team about owning their development and utilising feedback in Workday to improve personal growth
• Supports teams mental and physical health issues to improve better life and business outcomes (Absenteeism)

Provides encouragement & autonomy

• Support counselling opportunities for team that need it
• Encourages team to face challenging situations by getting them to seek solutions and build networks withing the business (Empowerment)
• Trusting Supervisors to take on some of my responsibility to create a better work life balance and give them more opportunity to lead

Achievements

• Project - Toolshop Refit
• Driving Safety Performance.

Role

• Review/evaluate team performance. Train employees on best practices and protocols while managing teams to maintain optimal productivity.
• Recruited, interviewed and selected employees to fill vacant roles.
• Collaborated with vendors for services or products needed by the organization.
• Assisted with the development of marketing campaigns aimed at increasing sales volume.
• Planned and managed operations to achieve objectives within budgets.
• Resolved customer complaints in a timely manner while upholding company standards.
• Project management

Achievements

• Projects - Help upgrade store to maximize sales potential with major competitor moving nearby

Role

• Review/evaluate team performance. Train employees on best practices and protocols while managing teams to maintain optimal productivity.
• Recruited, interviewed and selected employees to fill vacant roles.
• Collaborated with vendors for services or products needed by the organization.
• Assisted with the development of marketing campaigns aimed at increasing sales volume.
• Planned and managed operations to achieve objectives within budgets.
• Resolved customer complaints in a timely manner while upholding company standards.
• Project management

Achievements

• Future Leader for Builders - help set up delivery process to help achieve transport out reconciliation target
• Future Leader for Lifestyles - 13 Bay relay through outdoor garden.

Role

• Review/evaluate team performance. Train employees on best practices and protocols while managing teams to maintain optimal productivity.
• Recruited, interviewed and selected employees to fill vacant roles.
• Collaborated with vendors for services or products needed by the organization.
• Assisted with the development of marketing campaigns aimed at increasing sales volume.
• Planned and managed operations to achieve objectives within budgets.
• Resolved customer complaints in a timely manner while upholding company standards.
• Project management

Night fill Supervisor (Mar 2011 - 2012)

• Liaising with Management, team members and sales reps
• Delegating, leading and organising night fill team
• Planning and organising night fill
• Helping with organising rosters
• Recruiting new night fill team members
• Doing informal performance appraisals
• Supporting other departments

Customer Service - Homewares Dept (Apr 2009 - Mar 2011)

• Providing excellent Customer Service
• Liaising with Sales Reps in regard to stock orders/credits
• Performing duties to keep department full clean and tidy
• Cash registers and other duties when required

Goods Inwards - Accounts Payable (Dec 2007 - Apr 2009)

• Certifying Invoices for Payment (Supplier Invoices/Store Expenses)
• Matching Invoices with Purchase Orders
• Communicating with Suppliers
• Creating Purchase Orders
• Daily/Weekly/Monthly Reports
• Communicating with Bunning's State Merchandisers/Pricing Officers and Accounts Payable Officers at Head Office - Perth/Melbourne and Qld
• Supplier Credits - Liaising with Sales Reps in regard to stock orders/credits
• Warranty Repairs/Trade Account Enquiries
• Internal Stock Transfers/Deliveries
• Communicating with Management other Team Members

Goods Inwards - Receiving (Nov 2003 - Dec 2007)

• Unloading trucks and general cleaning
• Receiving and sorting goods for each department
• Communicating and liaising with Co-ordinators other Team Members
• Communicating with Suppliers.