Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
TruckDriver

Deb Justice

Outreach Coordinator
Katherine,NT

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Outreach Coordinator/Team Leader Manager

Rise Ventures
06.2021 - Current
  • Increased community engagement by organizing outreach events and coordinating with local organizations.
  • Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
  • Managed volunteers effectively to ensure successful outreach initiatives and maintain volunteer satisfaction.
  • Enhanced program visibility by creating targeted marketing materials and utilizing social media platforms.
  • Implemented data-driven strategies to evaluate outreach efforts and continuously improve program effectiveness.
  • Streamlined communication processes within the organization, improving information flow among team members involved in outreach activities.
  • Facilitated strong relationships with community members by attending local events, serving as a liaison between the organization and its constituents.
  • Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
  • Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
  • Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
  • Provided leadership, guidance and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.
  • Collaborated with community members to develop and implement service initiatives.
  • Managed volunteer programs focused on providing community services to underserved populations.

Assistant Manager in Training

Coles Express Service Station
08.2019 - 06.2021
  • Improved customer satisfaction by addressing and resolving customer issues in a timely manner.
  • Enhanced team productivity by providing ongoing training and coaching to staff members.
  • Developed strong relationships with clients through excellent communication and problem-solving skills.
  • Implemented new store procedures, resulting in increased efficiency and employee morale.
  • Collaborated with management to develop and execute promotional events, driving sales growth.
  • Maintained inventory accuracy by conducting regular audits and updating records as needed.
  • Managed daily operations by creating schedules, delegating tasks, and monitoring performance.
  • Ensured compliance with company policies, safety regulations, and local laws through regular staff training sessions.
  • Streamlined processes for improved workflow, leading to increased overall efficiency within the store environment.
  • Assisted in hiring decisions by reviewing applications, conducting interviews, and evaluating candidate qualifications for fit within the team dynamic.
  • Supported quality assurance initiatives by enforcing cleanliness standards throughout the store.
  • Achieved high levels of customer retention through proactive engagement strategies tailored to individual needs.
  • Utilized data-driven analysis to identify opportunities for revenue growth based on current market trends.
  • Increased employee engagement by implementing recognition programs that fostered a positive work environment.
  • Optimized operational procedures through continuous evaluation of internal systems and processes.
  • Provided exceptional customer service while managing escalated complaints or concerns.
  • Assisted manager in developing sales goals and tracking progress towards achieving them.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Store Manager

Woolworths Petrol
05.2012 - 08.2019
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Self Employed

Self Employed
01.2005 - 04.2012
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.

Korvette PTY LTD

Korvette
01.1991 - 10.1993
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Tresurway PTY LTD

Tresurway
01.1989 - 12.1991
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

Retail Certificate -

Skillshare
Beaudesert, QLD

No Degree -

Beaudesert State High School
Beaudesert, QLD
12.1988

Skills

  • Database Management
  • Event Coordination
  • Outreach Initiatives
  • Program Management
  • Continuous Improvement
  • Customer Service
  • Time Management
  • Community Engagement
  • Team Leadership
  • Organizational Skills
  • Community Outreach
  • Staff Oversight
  • Interviewing Skills
  • Client Needs Assessments
  • Written and Verbal Communication
  • Client Meetings
  • Strategic Planning
  • Conflict Resolution
  • Creative Problem Solving
  • Partnership Development

Certification

  • First Aid Training - 2023

Additional Information

Reference

Tara Granzien Assistant Engagement Manager Roper Gulf Region

0418 692 610

taragranzien@gmail.com


Chris Gill Assistant Store Manager Woolworths Petrol 2016

0499 883 411

Timeline

Outreach Coordinator/Team Leader Manager

Rise Ventures
06.2021 - Current

Assistant Manager in Training

Coles Express Service Station
08.2019 - 06.2021

Store Manager

Woolworths Petrol
05.2012 - 08.2019

Self Employed

Self Employed
01.2005 - 04.2012

Korvette PTY LTD

Korvette
01.1991 - 10.1993

Tresurway PTY LTD

Tresurway
01.1989 - 12.1991

Retail Certificate -

Skillshare

No Degree -

Beaudesert State High School

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Deb JusticeOutreach Coordinator